Wow, the product page was not correct for some reason when I got the product and found that out after a support email and the explanation they made it completely right and refunded my full purchase pr... Toon meer
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Lees wat reviewers zeggen
Jessica in Customer Support was excellent in the service she provided. I was having a little trouble navigating the email ticket system that deals with orders that need help. Jessica jumped in and too... Toon meer
Bedrijf heeft geantwoord
I had a problem with my product I bought and Caitlin (Customer Service Representative) was outstanding resolving it. She is an awesome example of what a representative should be. I hope she receives s... Toon meer
Bedrijf heeft geantwoord
I recently had to request a reimbursement for a faulty item, and Jessica (Mercatalyst) made the entire process quick and painless. She handled my request promptly, kept things simple, and was courteou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
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Contactgegevens
1950 Parker Road, Receiving Door 32, 75010, Carrollton, Verenigde Staten
- support@morningsave.com
- morningsave.com
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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I was nervous to have my credit card stored longterm
I was nervous to have my credit card information stored on the MorningSave website (not just them but all businesses on the web),,,,
A simple email to the support request link and a representative "Jessica" was quick to remedy and then reply she had deleted my information
Thank You for the quick response

Antwoord van MorningSave
…Prompt Customer Service
I had a question regarding my membership. Jessica responded to me right away. All my concerns were addressed and I feel reassured going forward.

Antwoord van MorningSave
Had an issue with one of the items…
Had an issue with one of the items purchased and Caitlyn was very helpful and timely in rectifying the issue.

Antwoord van MorningSave
After many attempts to return products…
After many attempts to return products to Morning save, they advised they will not take back open items. Ever if I did return the product which has not been opened. I would have to pay return postage and they would refund my money they wound give me a credit to use at Stores.com

Antwoord van MorningSave
Jessica was great
Jessica was great, I gave a brief explanation of my problem and she took care of it right away.
5stars for Morning Save and Jessica

Antwoord van MorningSave
Considerate of issues that occurred…
Considerate of issues that occurred during shipping of cart.

Antwoord van MorningSave
Misleading return policy
My wife saw an item of a TV show and wanted me to order it. When it arrived it was not what she expected it to be. I repackaged it, unused and requested an RMA to return the product. After several emails back and forth with Caitlin, who was very responsive, I was given the RMA to return the unused product. The problem is that instead of a refund back to my Visa card I was told it would be a refund to stores.com cash. After investigating what that was, it looks like they basically gave me an in-store credit not a refund. I would have to use the money to purchase something else from them or another online vendor. Not only do I need to return an unused product and pay shipping costs, but I am forced to buy from them again.
This looks like, feels like and is most likely a scam. I would hope that this company would make it clear that if you buy it, it’s yours. No refund on returns. There is nothing stating your refund will be in the form of an in-store credit. If there is, it is not stated in plain sight when purchasing online. No buyer beware statement.
My only suggestion to the company would be to make it known that if you buy our products that you cannot return them for a refund on the payment vehicle that you bought it with.
I would not recommend doing business with this company and will let others know as well. I am also, considering reporting this to the BBB for unfair business practices.
I forgot to say that they lost my first order and I had to contact them again to find out where it was. The tracking information given could not be found. Plus I am still waiting on a second item I ordered.
After the companies response, you should raed theri return policy as they want you to. You will never get a refund to your purchase, you will only get a credit to stores.com. As I have stated and if you are reading this, Buyer Beware when dealing with this company. They do not deserve the current rating they have here.

Antwoord van MorningSave
Samantha (Mercafalyst)
Samantha , did a wonderful job resolving my order issue. Thank you, Samantha..

Antwoord van MorningSave
Wonderful experience.
Caitlin was extremely helpful and responded to my inquiry promptly.

Antwoord van MorningSave
Packed with CARE
The Customer service rep did her best to resolve my issue. SAMANTHA is her name and she took the extra step to confirm my replacement order was packed with professional care.

Antwoord van MorningSave
I’ve been purchasing from Morning Save…
I’ve been purchasing from Morning Save for many years & have always been thrilled with their product selection, quality & prices. I never had an issue that required me to reach out to customer service until the other day. I can now add customer service to things I love about Morning Save. They resolved my issue immediately! Their quick communication & commitment to customer satisfaction made resolution a breeze. I recommend Morning Save to all my friends & family.

Antwoord van MorningSave
Response to site question
I had a general question regarding the MorningSave site. Response time estimate was, I THINK, within 1 business day. Jessica got back to me with an answer within 2 hours!!! Easy Peasy - - THANK YOU JESSICA

Antwoord van MorningSave
My contact was with Jessica
My contact was with Jessica. She stayed in contact with me until my question was answered great customer service.
Art D

Antwoord van MorningSave
Jessica made this really easy for me
Jessica made this really easy for me. I was so stressed that I would not be able to either get a new item or at best I wanted to be refunded. She is quick and accommodatiang.

Antwoord van MorningSave
Great Experience
I had the pleasure of emailing with Jessica about my problem. She had it fixed within 15 minutes. Pain free and speedy! I will be back to order again from MorningSave.

Antwoord van MorningSave
Half of what I purchased came broken…
Half of what I purchased came broken and the other half stopped working within a few weeks. I canceled my membership and don’t buy anything anymore. I purchased two cordless toothbrushes, and one totally stopped working after less than 20 uses. It will no longer hold a charge. I purchased two bug zappers, and one stopped working after one month. A pizza oven came in a box that was totally destroyed with parts broken. A wet/dry vacuum stopped working after the first use. It's not worth the savings to deal with these hassles.

Antwoord van MorningSave
Can't wait to get my necklace
Can't wait to get my necklace. I got locked out of my account and went through the contact and they responded almost immediately even though it said might take a 24 hours. Caitlyn and Morning Save Rocks!!

Antwoord van MorningSave
Jessica was very polite and helpful so…
Jessica was very polite and helpful so Thank her again for everything.

Antwoord van MorningSave
Jessica was VERY helpful
Jessica was VERY helpful! She resolved my issue immediately.

Antwoord van MorningSave
Great customer service for a lost order
I had an order that said it was delivered but it was either lost of stolen. Caitlin really helped with any options and when there was no way to resolve the loss, she refunded me for the total amount. She was quick and very supportive. Very good customer service for an unfortunate situation.

Antwoord van MorningSave
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