I needed a very specific spring for an unusual repair - unfortunately, Metrol weren't able to help. However, and I cannot state this clearly enough, the customer service was flawless. Josh D. took the... Toon meer
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Lees wat reviewers zeggen
Metrol were great to deal with by assisting me on what I exactly required. Very quick responses to my large amount of questions, which made my experience great. I required my gas strut for my Camperva... Toon meer
Haven’t unpacked it yet but the packaging is all intact and delivery time was excellent. Same about the FedEx driver that decided to rearrange my drive to get out in his huge van, all the other driver... Toon meer
I purchased some inline ball joint ends, very small items and paid £7 for next day shipping, which was more expensive than the actual item and ordered well within their cut off time and they took 2 da... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Springverenleverancier
- Industrieel consultant
- Industrieel ingenieur
- Industriële apparatuur leverancier
- Productiedienst
Geschreven door het bedrijf
Metrol Motion Control is involved in all aspects of motion control within a wide range of industries and markets. The Metrol approach to motion control is to work with our customers to make sure they have the right solution, the product is designed and engineered to suit the application and the supply is organised, so stock and logistics deliver the product at the right time.
Contactgegevens
5 Clayfield Close, Moulton Park Industrial Estate, NN3 6QF, Northampton, Verenigd Koninkrijk
- 01604499332
- sales@metrol.com
- motioncontrol.metrol.com
4,3
Uitstekend
153 reviews
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Captain happy
Very nice quality, very nicely package and super fast delivery.
Couldn’t be happier. Well maybe if it was free but saying that, the price was damm good as well
12 juni 2022
excellent value replacement for Land…
excellent value replacement for Land rover part, I got next day delivery by ordering in the morning
11 mei 2022
Great customer service when I needed to…
Great customer service when I needed to select the right product for the job and prompt delivery. Thanks
6 mei 2022
Pleased to find the springs but ...
We were pleased to find the springs that we wanted. A little disappointed that we were obliged to buy more than we required due to a minimum order. Also Metrol was let down by their courier DPD who did not deliver although someone was in to receive the package.
31 maart 2022
Antwoord van Metrol Springs Ltd
Hi Jane, thanks for taking the time to leave a review, we do appreciate the frustration in having to place a minimum order of £15 for wire springs, however unfortunately due to the size and value of the product it would not be economical for us to sell these without a minimum order value at this time. Also, apologies for the courier, we do report all of the negative experiences to them so that hopefully they can improve their service, we try to work as closely as possible with them to ensure customer satisfaction.
Adjustable Gas Dampers
Ordering on line was easy, and delivery time to Belfast was short.
30 maart 2022
Fast efficient service.
29 maart 2022
Very fast and efficient service
21 maart 2022
Good product and helpful when contacted…
Good product and helpful when contacted with a question.
18 maart 2022
great thanks
23 februari 2022
Reasonable prices and a prompt delivery…
Reasonable prices and a prompt delivery service.
17 februari 2022
Problems with communications
Ordered a strut over a month ago then used the web site to inform them that I had not received my order - The company did not respond. I finally called them this morning to find that they were waiting for a part before they could complete my order.
The company should have informed me at the time of ordering that the part was not in stock. Thereafter, they should have answered my inquiry. Very poor communications
After posting this review the company called me to apologise for the lack if communications, they offered an alternative item but I decided to wait. The item arrived at the beginning of March. I will write a review of the product whenever I am able to install.
I have improved my rating regarding communications following contact with the company and their sales manager who was very apologetic and helpful. My Thanks to him.
15 februari 2022
Antwoord van Metrol Springs Ltd
Thanks for the feedback, as discussed we will work with you to resolve this problem asap.
First class service
First class service. Item arrived quickly and well packed. Highly recommended.
10 februari 2022
Very efficient service
3 februari 2022
Ordered from web site very clear all…
Ordered from web site very clear all good Delivery as stated excellent quality as usual
2 februari 2022
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