It is difficult to review an insurance company unless you have had to make a claim. Motor Vision Insurance provided a very competitive price and offered extra services which were also priced fairly.... Toon meer
Bedrijf heeft geantwoord
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I needed insurance for my classic car. The quotation process was easy, all additional options and costs were clear. The quote wasn't the cheapest but offered the best cover without add ons. The online... Toon meer
Bedrijf heeft geantwoord
Price wise was untouchable, in this day and age, that’s what people are looking for, fair and good value options. Motor Vision certainly provided that.
Customer service agent Emily was very efficient ,she understood my queries immediately and answered them fully and promptly . Great service , which is rare these days . I am 100% satisfied , w... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
2K reviews
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Process was easy to use!
18 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're glad to hear that our process was easy to use. We appreciate your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that you had a positive experience with our service and communication. Thank you for your kind words!
Kind Regards,
Emma
Motor-Vision Insurance
Easy to follow
Easy to follow
Applying the app
Better price than my previous provider could provide its all about saving money
14 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're so happy to hear that our app is easy to follow and that our pricing is better for you! We appreciate you choosing us.
Kind Regards,
Emma
Motor-Vision Insurance
Antwoord van Motor Vision Insurance
Hi,
We're happy to hear that you found our services simple and easy to use, and that you were satisfied with our pricing. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Antwoord van Motor Vision Insurance
Hi,
We truly appreciate your kind words! We always strive to be transparent and fair with our customers, and we're so glad you recognized that. Thank you for your wonderful feedback.
Kind Regards,
Emma
Motor-Vision Insurance
Competitive price
Competitive price and free basic breakdown cover which I was able to upgrade for a very reasonable price.
3 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're thrilled to hear that you found our pricing competitive and appreciated the free basic breakdown cover, along with the reasonable upgrade option. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Customer service representatives could…
Customer service representatives could not get their stories straight, said different things and kept threatening to cancel my insurance. Each representative came up with something new that I had to provide, and none of yhem were clear about what they wanted
16 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for your feedback. We are sorry to hear that your experience during the policy validation process was not a positive one.
As part of our validation checks, we occasionally need to contact customers to confirm or update information where details are missing or require clarification. We appreciate that this can sometimes be frustrating, and we apologise for any inconvenience caused while your policy details were being updated.
Having reviewed your policy, we can see that the required information has now been provided, your policy has been updated accordingly, and it is no longer at risk of cancellation. We hope this has provided some reassurance and that you are now at ease.
Thank you for your patience throughout the process, and we appreciate you taking the time to share your experience.
Kind regards,
Molly
Motor-Vision
Overall a good performance and the…
Overall a good performance and the price hasn’t gone up that much. I could have got it a bit cheaper on the comparison site but decided to stick with motor vision.
13 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're glad to hear you're generally satisfied with our performance. We appreciate you choosing to stick with us, and we value your continued trust. We are always working to offer competitive pricing.
Kind Regards,
Emma
Motor-Vision Insurance
Unauthorised Insurance Renewal and Payment
Dear Sir/Madam,
I am extremely disappointed that your company took money from my bank account to renew my insurance policy after I had explicitly instructed you not to renew my insurance.
I made it clear when I initially insured my car with you last year that I did not agree to automatic renewal. I also reiterated this instruction before my insurance rran out, yet you proceeded to take payment from my account regardless.
I find this behaviour completely unacceptable. A clear instruction from a customer not to renew a policy should be respected, and money should not be taken from their bank account before and after such an instruction had been given.
I also believe that insurance companies should face appropriate penalties where they disregard customers' explicit instructions and take payments without proper authorisation. I would therefore like to know what action you intend to take to address this matter and ensure that it does not happen again.
Please treat this as a formal complaint!
I look forward to your prompt response.
Kind regards,
Edna
13 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you have had a negative experience with our service and apologise for any frustration or inconvenience caused.
We take customer concerns seriously and would like the opportunity to better understand what has happened. An agent from our Complaints Team will be in contact with you via email to discuss your concerns further and investigate the issues you have raised.
Thank you for bringing this matter to our attention. We appreciate your feedback and hope we can work towards resolving your concerns.
Kind regards,
Molly
Motor Vision
Internet based hard to speak to a person
13 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We understand your frustration with reaching us, however we have a contact number which is provided when requested. If you prefer to speak via the phone, our number is 01708436900.
Kind Regards,
Emily
Motor Vision
Antwoord van Motor Vision Insurance
Hi,
We're glad to hear you found the process straightforward and the pricing acceptable. We appreciate your feedback.
Kind Regards,
Chloe
Motor Vision.
Very competative and promt
11 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear that you found our services competitive and prompt. We truly appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision
The vehicle I insured with this company…
The vehicle I insured with this company failed the MOT, so I sold it for spares or repair. I then Cancelled my policy with a full 8 months left on the policy. They say that it is in the small print. That I would get no refund, over £200 that's a lot to lose for a OAP! READ THE SMALL PRINT THEN YOU WILL KNOW TO AVOID THIS COMPANY. AVOID! AVOID
29 juli 2026
Review zonder uitnodiging
Antwoord van Motor Vision Insurance
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience with us.
We take customer concerns seriously and wanted to investigate the issues you raised. However, as we did not receive the policy details requested, we were unfortunately unable to locate your account and review the circumstances surrounding your experience.
If you would like us to look into this further, please complete the feedback form available on our website and provide your policy details. We will be happy to investigate your concerns and discuss the matter with you directly.
We apologise again for your dissatisfaction and appreciate you bringing your concerns to our attention.
Molly
Motor- Vision
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear you're enjoying your experience with us so far. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision
So far so good.
13 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear you're enjoying your experience with us so far. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision
Antwoord van Motor Vision Insurance
Hi,
We appreciate your feedback. We are always striving to improve our services for everyone.
Kind Regards,
Chloe
Motor Vision.
When I took out my car insurance in…
When I took out my car insurance in 2025 I specifically asked NOT to have it renewed automatically. I was ignored on this and
£674 was removed from my account. It took me forever on the phone to have this stopped and then 4 days for it to be returned to my account.I may be 80 years of age but I have never had an accident and so I should like to know why my insurance has sky rocketed in the last few years. Incidentally I did manage to get insurance £145 cheaper than your quote.
13 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We are sorry to hear that you were unhappy with the renewal process and appreciate the frustration this situation has caused, particularly given the unexpected payment and the time taken to resolve the matter.
As part of our renewal procedure, we send a renewal invitation by email in advance of the policy renewing. This communication asks customers to log in to their account to review their renewal quotation and any documents that may require their attention. The notice also explains our automatic renewal process, including that payment will be collected seven days before the renewal date unless we are contacted beforehand and instructed not to proceed with the renewal.
We appreciate your concerns regarding the cost of your renewal premium. Insurance prices are determined by insurers using a range of rating factors and can change from year to year, even where no claims have been made. We understand this can be disappointing, especially when you have maintained a claim-free driving record.
Thank you for your feedback, which we will use to help improve our service moving forward. We apologise again for the inconvenience caused and are pleased that the payment was ultimately refunded.
Kind regards,
Molly
Motor- Vision
Great !!!!!
13 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear you're enjoying your experience with us so far. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision
My first private car insurance for 43…
My first private car insurance for 43 years, not the cheapest I could have got but I thought excellent value.
13 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear you found our private car insurance to be excellent value, especially after 43 years! We truly appreciate your positive feedback.
Kind Regards,
Chloe
Motor Vision
I needed insurance for my classic car
I needed insurance for my classic car. The quotation process was easy, all additional options and costs were clear. The quote wasn't the cheapest but offered the best cover without add ons. The online portal was easy to set up and my documents were there to view within minutes. I'm genuinely happy with the service Motor Vision Insurance offers.
13 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that our quotation process was easy and that the clarity of our additional options and costs met your expectations. It's wonderful to know that our comprehensive cover without add-ons was the best fit for your classic car. We are also glad that our online portal was easy to set up and that you could view your documents quickly. Your genuine happiness with our service is truly rewarding for us.
Kind Regards,
Chloe
Motor Vision
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