Motor Claims Line  Reviews 

Both Chris and Andy at Claimsline were very helpful throughout what turned into a very difficult claim.

They sorted out retrieval and storage of our car, independent valuation and replacement hire car really quickly and super efficiently; a huge relief!

Through no fault of theirs, it proved nearly impossible to get an answer by phone or email from the third party insurer! The reason we went to Claimsline for help in the first place.

However, once we finally managed to establish a line of communication with the third party insurance company, Chris and Andy sorted out the damage payment (the car was a write off) speedily and without problems.

Explained everything well,kept me informed about my claim, very helpful.

Disgusting! I called up thinking they were hasting (as on google it says hasting customers next to their telephone number), and they confirmed they were when I asked and they contact the person I crashed into saying they were Hastings (this isn’t the first time according to Hastings that they have posed as Hastings!). So not only have they prayed and conned someone during a road accident in crisis, they are now refusing to hand my car over my actual insurance until I paid £250. Vile and when I call the original number that I called during my crisis, they’ve confidently have technical issues and now blocked me to cover their tracks

The best company
The best company I’ve dealt with for my claim. My insurance was helping me and same for other companies. Found this one and in about 2 weeks my claim has been dealt with. Spoke to Andy throughout. All over amazing experience.

Really helpful, efficient and a positive outcome. Took away all the stress.

I had a very good experience. Claim all sorted out to my complete satisfaction with regular calls and updates from them. Would definitely recommend. Special thanks to Natasha for handling my claim.

Would highly recommend the motor claims line team! Very helpful and quick to answer any questions you have. Thanks especially to Chris for all your help.

Good service

It's a best place to come if you to make a hassle free claim with very good customer service.
I am very satisfied with their service and I recommend mototclaimslins to everyone one

Would highly recommend this company having being sceptical at first I spoke to an amazing representative Natasha who talked me through the whole process and explained how the company operates
I was offered a courtesy car that was delivered after 6 pm the same day , I was kept fully informed throughout
Would definitely recommend this service to anyone who is unfortunate to be the innocent party in an accident

I found the company very friendly,and helpful,,,they also kept to there times on phones calls etc,,,very considerate towards me,,,,and certainly customer friendly

This is what customer service should be for everyone.
Had a traumatic car crash not hurt but really shaken on phoning found Natasha to be really helpful and patient she organised everything really quickly for me courtesy car was delivered next day all my queries handled in a kind way.
It was also affirming to speak to the same person each time I phoned

Went through my insurance to deal with a claim after an accident. Over a week of waiting and my insurance made no progress with my claim, they did not even provide me with a courtesy car, even though I was covered for it. After speaking to Chris at motor claims line, I got a courtesy car and had my old car taken to storage the next day, they dealt with my claim quickly and professionally. Would highly recommend.

I had an exceptional experience with Motor Claims, starting my journey with them on September 15th, and they quickly became my go-to resource for handling my no-fault accident. It took me a while to write this review because my work schedule kept me busy, but I wanted to take my time to express my appreciation, as they truly deserve it. Initially, I had my doubts since I had never used their services before and was just going by the grapevine of online reviews. However, taking a leap of faith with them turned out to be a stroke of luck, as they managed everything effortlessly on my behalf.

They were quick to handle matters with the third-party insurance company. Even though it felt like forever, it was just a few weeks of them liaising on my behalf. They also arranged for a courtesy car through Enterprise, who were fantastic in their service.

Despite my many questions and concerns, they showed remarkable patience and were all ears, addressing all my worries without missing a beat. I especially want to tip my hat to one representative, whose name I can't recall, for her outstanding support and unwavering willingness to listen. I wholeheartedly recommend Motor Claims; they truly are the cream of the crop, and I would choose them again in a heartbeat!

Andy was extremely helpful and kept in regular contact about the claim I made. All worked out for the best and I recommend anyone to use this service.

Fantastic service throughout, cant complain one bit. had an accident on the Friday afternoon had a hire car Saturday morning. was updated as much as possible and received full pay-out with no troubles, Chris was very helpful throughout the whole process reassuring me of everything that was going on. Thank you all

Phoned this company after my sister in law didn't get any response from her car insurance for over a week after a car reversed in to her car. These people asked quick and had a loan car out the next morning. If you have trouble with your insurance company please phone these!

I can't thank these guys enough. I was involved in an RTA, the other driver was at fault. My car was written off.
These guys took care of everything. A completely hassle free process during a very stressful time. Huge shout and thank you to Chris who has been brilliant throughout the whole process. A credit to your team. Thanks again.

Spoke to Steve today for some advice, excellent service and very helpful throughout the whole conversation, great service thank you

We contacted MCL because we had reached a deadlock with a main dealership when trying to return a faulty new vehicle within six months of purchase under the 2015 Consumer Rights Act. Hoshiar at MCL was very understanding of our situation and answered all of our queries promptly. The case was solved in our favour without having to take any further action.We would have no hesitation in recommending the Motor Claims Line.