The quote was honoured and was much better than other trade companies I contacted. There was some confusion over the collection time for my vehicle and when the day and time was arranged everything ra... Toon meer
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Lees wat reviewers zeggen
Good experience. They paid the agreed price. My only complaint was that I waited in all day after requesting an am. collection and driver finally arrived at 7.00pm. He was very polite and efficient... Toon meer
Ben called me within minutes of me sending an enquiry online, he was very helpful and efficient. Three days later having arranged a convenient time Sunny arrived from Onyx to collect the car, he too w... Toon meer
Great experience with Imogen helping me every step of the way. Communicating via WhatsApp made the whole process easier, being able to snap photo's and send them from one device, and ask questions at... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Motormoolah is an extension of Hilton Garage Car Supermarket, one of the biggest independent Car Supermarkets in the UK. The aim of Motormoolah is to make the process of selling your car as easy as possible, with no hidden fees and no intermediaries, enter your reg and we'll value the car to buy it direct from your drive. With our main location in Derby, we proudly serve multiple local areas, including Manchester, Sheffield, Birmingham, Staffordshire, and Newcastle.
Contactgegevens
Hilton Garage, DE655FJ, Derby, Verenigd Koninkrijk
- buying@motormoolah.com
- motormoolah.com
4,5
Uitstekend
1K reviews
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WASTE OF TIME COMPANY!
WASTE OF TIME COMPANY!!
Was in contact with them back and forth since their online offer. sent all relevant details and photos as requested.
Organised an appraisal and collection. Which two lads dropped off in a car by someone else (bear in mind we live in a rural area) . They sent pics back to the office who then come back and amended the offer price as there was some more bodywork issues them motor moolah had reported . So agreed the new price. Waited 30 mins for them to send the relevant invoice and agreement for then to have the purchase aborted. Then they would not answer the phone to the guys in the yard and blocked us. Leaving these two guys in the middle of no where.
Which I personally had to take them miles to the nearest public transport. Bear in mind I also have 3 kids and it was raining.
These two guys where great very apologetic and polite they where just doing their job and only Collection lads.
Don’t waste your time going with this company
20 augustus 2026
Review zonder uitnodiging
Avoid at all costs
If you sell a car through The Motorway and it’s this dealership that has the winning bid I would strongly advise you to ask for the second winning bid!
After accepting the offer, I was told by the dealership my car was being collected on Friday, waited in all day, no one showed up, no phone call, no answer to the messages I left! I reported it to The Motorway and after a few days I had a phone call from the dealership again to say it was being collected today (Wednesday).
The dealership had offered me £8,904. The dealers’ collection guy came over and looked at my car, took a load of photos, told me that there was a lot more scuffs and scraps than I had photographed….just to add some context, I couldn’t even see half of them, I really had to get right up to the car and search!
After his very thorough check, the dealer got back to him with a price of £7,400! I asked him if this was a joke?! He told me that they would have to respray the whole panels because of the paint chips, I said “for a used car???!” Absolute con artists!!! One of the ‘paint chips’ that he had photographed which resulted in my lower price, I removed with my own spit!
I can’t attach a photo on here but I have on the google review, if you’re at a loss of what to do with your time, or you’re fed up of suduko, you could have a game of ‘find the paint chip that seriously lowers the value of your car according to the conmen at Hilton Garage and their transport company Motor Moolah’ it’s a great game!!
20 augustus 2026
Review zonder uitnodiging
Be very careful...Read clause 13
As many others have stated its starts well but goes downhill. Initial offer £16,500. went down to £16k renegotiated back up to £16,300. I agreed to it...until the contract comes via email.
PLEASE BE CAREFUL WHAT YOU SIGN
CLAUSE 13. I already agreed to a test drive and agreed to any full inspection they wanted of the car whilst in my possession, but when it leaves my possession and they pay for it its their car.
Well not with this company.
Clause 13 states should the vehicle experience a mechanical fault or breakdown within 36 hours of them collecting it they can then return it for a full refund. That clause is not negotiable and it states that clearly as well.
I told them I would welcome a full inspection of the car before they took it, RAC, AA, their own mechanics, but no they want to take it, use it for 36hrs then have the option to return it if they find a fault that I cannot prove was not there in the first place. In 36 hours they can strip the engine, replace the clutch literally do anything they want and I have no comeback.
If they want to inspect cars they should be doing that prior to purchase. As a seller once you release the vehicle you have zero control over their handling and use of the car so to accept that they can use or misuse the car for 36hours is a no go for me and hopefully this post will highlight that to others.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for taking the time to provide such detailed feedback. We appreciate you highlighting your concerns regarding the terms and conditions, and we’re sorry that the wording of Clause 13 left you uncomfortable proceeding with the sale.
We would like to clarify that the purpose of this clause is not to allow MotorMoolah to use, misuse, or mechanically alter a vehicle for 36 hours before deciding whether to keep it. We would never intentionally damage, modify, or misuse a vehicle. As a vehicle-buying business, doing so would obviously be completely contrary to our own interests.
We also understand your point that you would have preferred any inspection to be completed before the vehicle left your possession. Our collection process does include checks and an inspection before the vehicle is taken, and we appreciate that you were willing to have the vehicle independently inspected before collection.
The 36-hour provision exists to deal with circumstances where a genuine mechanical issue becomes apparent shortly after collection which could not reasonably have been identified during the pre-collection inspection. It is not intended as an opportunity to retrospectively find reasons to reduce or avoid a purchase.
We’re also pleased that, despite the valuation changing from the initial £16,500, we were able to agree a final figure of £16,300 with you. We completely understand, however, that you ultimately decided you were not comfortable with the contractual terms.
We appreciate your feedback regarding Clause 13 and will ensure your comments are passed to the relevant team. We always encourage customers to read the terms carefully and ask questions about anything they are unsure of before completing a sale.
The MotorMoolah Team 🚙
Danynl Burns Very friendly and helpful…
Danynl Burns Very friendly and helpful person who helped me through the process brilliantly.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for your lovely review! We’re delighted to hear that Danyal Burns was so friendly and helpful and guided you through the process brilliantly.
We’ll be sure to pass your kind words on to Danyal — he’ll really appreciate the feedback.
Thank you for choosing MotorMoolah and for taking the time to share your experience!
The MotorMoolah Team 🚙
Jade offered me a more realistic price…
Jade offered me a more realistic price for my car than other businesses did, which I just wouldn’t have even considered by the way! Process was simple; took the car to them, the mechanics checked over the car which they were happy with and Jade paid off the finance and put the remainder straight in to my bank account. No question of trying to reduce the price. Very happy and would recommend highly for those looking for a quick sale. Jade was friendly, professional and I was really pleased to have dealt with her.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for such a fantastic review! We’re delighted to hear that Jade was able to offer you a realistic and competitive price for your car and that you found the whole process simple and straightforward.
It’s great to know that the vehicle checks were completed without any issues, the outstanding finance was settled, and the remaining funds were transferred directly to your bank account with no attempt to reduce the agreed price.
We’ll be sure to pass your lovely feedback on to Jade — it’s fantastic to hear that you found her friendly, professional, and a pleasure to deal with.
Thank you for choosing MotorMoolah and for your strong recommendation. We really appreciate your support!
The MotorMoolah Team 🚙
Refreshingly straightforward and quick process. Very happy customer.
My experience of selling my car was refreshingly straightforward and stress free. Ben was extremely helpful and locked in an attractive price almost immediately. The process from then on was simple. Just sending documents and photographs and organising to bring the car to Hilton Garage. Within an hour and a half I had received payment in full and had handed the car over. I couldn't be happier with the service I received (but the free hot chocolate was awful 😅). Would highly recommend and will use them again if required.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for such a fantastic review! We’re delighted to hear that Ben made the process so straightforward and stress-free, and that you were happy with the price he locked in for you.
It’s great to know that everything from sending your documents and photographs through to dropping the car at Hilton Garage was simple, and that you had received full payment and handed the vehicle over within just an hour and a half.
We really appreciate your recommendation and are delighted to hear you’d use us again. As for the hot chocolate… we’ll make sure the team knows there’s room for improvement! 😅☕️
Thank you for choosing MotorMoolah and for taking the time to share your experience.
The MotorMoolah Team 🚙
First Class from start to finish
First Class from start to finish, around £500 better than the nearest rival trade offer. Paid immediately before the car left the drive and a friendly team of collection agents. Be accurate with your description, be honest about marks, take all the photos they need and everything should go fine. I would use again and recommend to family and friends.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for your fantastic review! We’re delighted to hear that you received a first-class service from start to finish and that we were able to offer around £500 more than the nearest rival trade offer.
It’s brilliant to know that the collection was handled by a friendly team and that payment was made immediately before the vehicle left your drive. We couldn’t agree more with your advice — being accurate and honest about your vehicle’s condition and providing detailed photographs helps ensure the process is as smooth and straightforward as possible.
Thank you for choosing MotorMoolah, for your recommendation, and for saying you’d use us again. We really appreciate your support!
The MotorMoolah Team 🚙
Five star service from Onyx and… Instant payment and great communication very highly recommended
Five star service from Onyx and Motormoolah! Darren and Matt collected my car this morning and were both brilliant, I was feeling quite emotional about letting the car go but they were very helpful and reassuring, and overall made this whole handover stress free. Very kind and professional - as Ben promised Instant payment and great communication very highly recommended.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for such a wonderful 5-star review! We’re delighted to hear that Darren and Matt made what was understandably an emotional handover feel so much easier and stress-free.
It’s fantastic to hear that they were kind, reassuring, and professional throughout the collection, and that Ben’s promise of instant payment and great communication was delivered.
We’ll be sure to pass your lovely feedback on to Darren, Matt, and Ben — they’ll really appreciate it.
Thank you for choosing MotorMoolah and for your very high recommendation. We really appreciate your support!
The MotorMoolah Team 🚙
Unprofessional transport agencies and MotorMoolah don’t want to onow
MotorMoolah purchased my car through Carwow auction. The delivery company they authorised to collect my vehicle did not turn up as arranged. I complained and when they turned up at 15.30 to transfer my car Southampton to Derby the assessor sabotaged my car to create an engine management by removing the MAF sensor. My sale was cancelled. I contacted MotorMoolah to inform them of the actions of the transport representative. They failed to acknowledge or reply to my complaint. I would not recommend MotorMoolah as they use unprofessional agencies to move their vehicles and do not want to know when customers informed them of their behaviour.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for taking the time to share your concerns. We’re sorry to hear that you were unhappy with the collection experience and, in particular, with what you believe happened to the vehicle.
We would, however, like to clarify that the suggestion that MotorMoolah intentionally sabotaged your vehicle does not make sense from a business perspective. We are a car-buying business, so deliberately damaging a vehicle we have agreed to purchase would be entirely counterproductive to our own interests. We want to buy vehicles in good condition and complete transactions successfully — intentionally creating an issue would achieve the opposite.
We also want to be absolutely clear that we do not intentionally damage vehicles. We take allegations of this nature seriously and would expect any third-party representative acting on our behalf to conduct themselves professionally and appropriately.
Unfortunately, the failed collection also left MotorMoolah out of pocket, as we were still required to pay the transport company for the attempted collection despite the vehicle ultimately not being transported. This certainly was not an outcome that benefited us either.
We appreciate that you were concerned by what happened and that you felt your complaint was not dealt with as you expected. However, we strongly reject any suggestion that MotorMoolah would deliberately damage a vehicle to avoid purchasing it. That would be completely contrary to how our business operates.
The MotorMoolah Team 🚙
Had to chase up as no call back as…
Had to chase up as no call back as promised to start then when I got the call things started moving
Booked the following week to pick up my car was rebooked to come the next day. Came as stated all checks do and payment done without any issues paid as expected
15 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for taking the time to share your feedback. We’re pleased to hear that once the process got underway, everything moved quickly and smoothly.
We apologise that you initially had to chase us after not receiving the promised call back. We understand how frustrating that can be, and we appreciate your patience while we got things moving.
It’s great to hear that the collection was then rearranged for the following day, arrived as promised, and that all the checks and payment were completed without any issues. Most importantly, we’re pleased that you received the amount you were expecting.
Thank you for choosing MotorMoolah and for sharing your experience. We really appreciate your feedback.
The MotorMoolah Team 🚙
My experience of this company is negative
My experience of this company is extremely poor. They bombarded me with offers for my BMW. I eventually agreed and had phone calls promising me the amount valued for my car. I provided photos, personal information and details of address etc to pick up the car. Then they decided to ignore me. When I asked for an update they said it was due to my car being serviced in a local garage. Which was ridiculous!! It was serviced by a reputable mechanic!! Then they were just rude. Please don’t touch this company. Reviews are not genuine at all.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for taking the time to share your feedback. We’re sorry that the process left you feeling frustrated, and we’d like to clarify why the service history raised concerns for us.
The service history presented to us was not an official invoice or documented service record. It was handwritten on notebook paper, and when we attempted to carry out our own checks, we were unable to find the garage online. In addition, the telephone number shown on the garage stamp appeared to have digits missing, meaning we were unable to contact the garage to verify the work carried out.
There was also an additional point that caused us concern. As the vehicle was a BMW, we would ordinarily expect to see the vehicle's service history recorded within the infotainment system. On this particular vehicle, there was no service history showing there either. When combined with the lack of verifiable paperwork, this understandably created further uncertainty around the history provided.
As we purchase vehicles for resale, we have a responsibility to ensure that the information and documentation relating to a vehicle can be properly verified. We felt that the lack of independently verifiable service history could potentially raise questions further down the line when the vehicle was subsequently sold to another customer.
To be clear, this was not a judgement on the mechanic or the quality of the work carried out. The issue was that we were unable to independently verify the service history presented to us.
We appreciate that this may have been frustrating, particularly if you know the vehicle has been properly maintained, but we have to consider the position of the next customer as well as our own when purchasing vehicles for resale.
We’re sorry that this wasn’t communicated to you more clearly at the time and appreciate you giving us the opportunity to explain.
The MotorMoolah Team 🚙
Great experience
From start to finish I had a great experience and the price i was offered was what landed in my account, cant be happier
12 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for your fantastic review! We’re delighted to hear that you had such a great experience from start to finish and, most importantly, that the price offered was exactly what landed in your account.
Providing a straightforward service and honouring the agreed price is exactly what we aim for, so it’s brilliant to hear that you couldn’t be happier.
Thank you for choosing MotorMoolah and for taking the time to share your experience. We really appreciate your support!
The MotorMoolah Team 🚙
Avoid this company—this was a textbook…
Avoid this company—this was a textbook bait-and-switch experience. After a smooth initial process involving sending numerous photos via text, Motormoolah provided a written offer of £4,200 for my 2017 Zafira, which beat their competitors. However, the collection process completely contradicted the initial agreement.
The Initial Markdown: The collection driver arrived and reduced the offer from £4,200 down to £3,500, citing blemished paintwork on a bumper. The car is in very good condition for its year, and I disputed this claim.
I attempted to negotiate a compromise price of £3,600. However the driver stated he could not contact his superior to authorise it.
The driver then sat in his vehicle for a few minutes before texting me a reduced final offer of £2,750( despite offering £3,500 a few minutes previously !) and driving away.
From the initial written quote to the final text message, Motormoolah reduced their offer by nearly 35% based on a single disputed cosmetic issue.
The company sent a driver all the way from Derby to the South Coast, only to change the financial terms drastically on-site.
My 2017 Zafira was accurately represented through the requested photos prior to the visit.They use attractive initial quotes to secure the booking, only to apply heavy, unjustified penalties once the inspector is at your property.
Be aware of their business model and be prepared to be knocked down to an unrealistic price. I didn’t sell my car to them, but you probably guessed that…
I suspect that the collector is incentivised financially to reduce the price they finally offer. Seller beware!!!!
14 augustus 2026
Review zonder uitnodiging
Sold my car for the price that was…
Sold my car for the price that was offered and had a positive experience throughout. The process was easy, everything uploaded online and I was paid immediately after the appraisal of the car.
Jade was great and explained how the process worked, I was also able to negotiate the final price
Danyal Ali who did the appraisal was very helpful and professional.
I would offer my feedback that I was initially given a whatsapp number to upload the photos to which didnt seem to work but after that I was sent a link to upload them.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for such a detailed review! We’re delighted to hear that you had a positive experience throughout and, most importantly, that the price offered was the price you received.
It’s fantastic to hear that Jade explained the process clearly and that Danyal Ali was helpful and professional during the appraisal. We’re also pleased that you were able to discuss and agree the final price and that payment was made immediately afterwards.
Thank you as well for highlighting the initial issue with the WhatsApp number for uploading your photos. We appreciate you bringing this to our attention and will pass the feedback on to the relevant team so we can look at improving that part of the process.
Thank you for choosing MotorMoolah and for taking the time to share your experience. We really appreciate your support!
The MotorMoolah Team 🚙
Very knowledgeable
Sunny and Noman from Onyx were very thorough and informative about the condition of my car. They both certainly know their stuff! Very knowledgeable and gave me some great tips for when looking for my next vehicle. Thanks guys!
14 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for your fantastic review! We’re delighted to hear that Sunny and Noman from Onyx were so thorough, informative, and knowledgeable throughout the inspection of your vehicle.
It’s brilliant to hear that they took the time to explain the condition of your car and even shared some useful tips for when you’re looking for your next vehicle. We’ll be sure to pass your kind words on to them — they’ll really appreciate the feedback!
Thank you for choosing MotorMoolah and for taking the time to share your experience.
The MotorMoolah Team 🚙
Sunny from Onyx was friendly and…
Sunny from Onyx was friendly and professional.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for your lovely review! We’re delighted to hear that Sunny from Onyx was friendly and professional throughout the process.
We’ll be sure to pass your kind words on to Sunny — he’ll really appreciate the feedback.
Thank you for choosing MotorMoolah and for taking the time to share your experience!
The MotorMoolah Team 🚙
Typed in my REG and got the highest…
Typed in my REG and got the highest quote by far compared to similar services. Contacted immediately and after discussing a bit of damage I got a fair price. Arranged collection date with Linda and she talked me through the whole process. Andy contacted me the day before the agreed collection and after a 2 mile test drive and taking pictures to validate the deal, the money went straight in. There was a slight delay between the collection driver Andy processing the collection and the money going in, but haven’t marked down my rating as it was easy and stress free with no haggling! Would recommend.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for your fantastic and detailed review! We’re delighted to hear that you received such a strong initial valuation and that, after discussing the damage, we were able to agree a fair price for your vehicle.
It’s great to hear that Linda guided you through the process and that Andy kept you informed ahead of collection and handled the inspection professionally. We’re also pleased that, despite the slight delay with the payment, the overall experience remained easy, stress-free, and completely free of haggling.
We’ll be sure to pass your kind words on to Linda and Andy. Thank you for choosing MotorMoolah and for recommending us — we really appreciate your support!
The MotorMoolah Team 🚙
Vauxhall Corsa sale
Jade was great, very good communication throughout the entire process.
Wish I could say the same for the guy on the phone who was supposed to be sorting out vehicle collection. I think some training in customer service is needed there. He was rude on the phone, didn't pass anything onto the driver who was collecting the car and communicating with him was like talking to a brick wall. He's the reason I'm not giving 5 stars...
The driver who collected my car was also very good. Communicated between myself and my husband on the day, was happy to Collect from my work and was pleasant throughout the whole encounter.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that Jade provided excellent communication throughout the process and that the collection driver was also helpful, flexible, and pleasant to deal with.
We’re sorry, however, that your experience with the member of the collection team on the phone fell short of the standard we expect. We certainly don’t want customers to feel that they’re being spoken to rudely or that their questions and requests aren’t being listened to. We’ll make sure this feedback is passed to the relevant team for review, particularly your comments regarding communication between the office and collection driver.
It’s great to hear that the driver was able to accommodate collecting the vehicle from your workplace and communicate effectively with both you and your husband on the day. We’ll be sure to pass your kind words on to him as well.
Thank you again for your honest feedback. We appreciate your comments and hope we can provide you with the full 5-star experience should you choose to use MotorMoolah again.
The MotorMoolah Team 🚙
Knowledgeable friendly and polite.
Sunny from Onyx came to my house and he was knowledgeable friendly and polite.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for your lovely review! We’re delighted to hear that Sunny from Onyx was knowledgeable, friendly, and polite when he came to collect your car.
It’s great to know he made a positive impression and provided a professional service at your home. We’ll be sure to pass your kind words on to Sunny.
Thank you for choosing MotorMoolah and for taking the time to share your experience.
The MotorMoolah Team 🚙
Sold 2 cars to them now and both times…
Sold 2 cars to them now and both times they have gave me a better offer than any other garage. Easy process too, cheers for the transparency. Will happily sell again in the future.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Motormoolah
Thank you for such a fantastic review! We’re delighted to hear that you’ve now sold two cars to MotorMoolah and that we’ve been able to offer you a better price than other garages on both occasions.
It’s brilliant to know that you’ve found the process easy and appreciated the transparency throughout. Customer trust is really important to us, so your feedback means a lot.
Thank you for coming back to us and for choosing MotorMoolah again. We’ll be more than happy to help when it’s time for car number three!
The MotorMoolah Team 🚙
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