The whole experience of buying a new car was so easy at Motorpoint. The salesman (Owain) at Motorpoint was very welcoming yet professional, he gave us the keys and left us to look over the car with n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A fab stress free experience all helped by a fantastic salesman called Marc he went above and beyond my expectation in getting the the right finance deal for me to suit my pocket. Big shout out to Ma... Toon meer
The whole experience was brilliant! I visited the Newport Motorpoint on a Saturday morning with a view to trading in my car for an electric vehicle. I was greeted by Michael who, at my request, s... Toon meer
Bedrijf heeft geantwoord
They are very customer focused when selling cars but after care and customer care are poor, once you have the money for the car everything else is irrelevant. I have sent emails stating that the new c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Geschreven door het bedrijf
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contactgegevens
Queensway Meadow Industrial Estate, NP19 4SS, Newport, Gwent, Verenigd Koninkrijk
- 01633 739362
Over 1000 new cars every week
4,6
Uitstekend
2K reviews
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Everything was nice and easy
19 september 2026
Antwoord van Motorpoint - Newport
We're so glad to hear that your experience was smooth and straightforward. Thank you for taking the time to share your positive feedback with us!
Thank you
Motorpoint Newport
The best sales representative
The. Attentiveness of. Salesman Mark Williams. Nothing was too much trouble for him, would recommend him to anyone looking to purchase a car from motorpoint.
18 september 2026
Antwoord van Motorpoint - Newport
We're so happy to hear about your excellent experience with our team member Marc. We truly appreciate your kind words and recommendation!
Thank you
Motorpoint Newport
We were made so welcome right from the…
We were made so welcome right from the start of our visit, everything was explained to us so well and made to feel at ease.
Mark was so helpful and so kind and stayed calm through out which helped us feel safe whilst buying our new car.
A big warm thank you to mark and the rest of the staff at Motorpoint Newport
15 september 2026
Antwoord van Motorpoint - Newport
We're so pleased to hear you felt so welcome and at ease right from the start of your visit! It's wonderful that our team member Marc was so helpful, kind, and calm throughout, making you feel safe while buying your new car!
Thank you
Motorpoint Newport
Best experience in over 40 years of car purchases
No pressure when looking around
Brilliant service from test drive to purchase from Josh. Collection was hassle free with car tax and new keeper info all completed electronically by Josh. Bonus was 164 miles in the tank on collection😁
7 september 2026
Antwoord van Motorpoint - Newport
We're so pleased to hear you had a brilliant experience from test drive to purchase, and that collection was hassle-free. It's wonderful that you had a great experience - we appreciate your purchase!
Thank you
Motorpoint Newport
It made buying our next car so easy and…
It made buying our next car so easy and stress free. The staff that helped us purchase our car Iwan & Morgan.
11 september 2026
Antwoord van Motorpoint - Newport
We're so happy to hear that buying your car was an easy and stress-free experience. It's wonderful to know that our team provided excellent assistance!
Thank you
Motorpoint Newport
Great service and price from start to…
Great service and price from start to finish.
10 september 2026
Antwoord van Motorpoint - Newport
We're delighted to hear that you experienced great service and pricing throughout your interaction with us. Thank you for sharing your positive feedback!
Thank you
Motorpoint Newport
I think Motorpoint sell good 👍 cars at a good price
I think Motorpoint sell good cars for a good price
10 september 2026
Antwoord van Motorpoint - Newport
We're delighted to hear that you think we offer good cars at good prices. Thank you for taking the time to share your positive feedback!
Thank you
Motorpoint Newport
A series of unfortunate events
It's been a series of unfortunate events with Motorpoint Newport unfortunately!
Firstly, there were two Teslas we were potentially interested in, and had been available for a while, but when we tried to reserve either of them we were told they had just discovered some faults which meant they both had to be taken off-site to be repaired and could take up to a month! Couldn't believe our luck, or perhaps the lack of maintenance and preparation by the staff! Vehicles should be pretty much ready to go when advertised, surely...
Speaking of preparation, when we turned up and eventually were able to view one the cars (they fixed the fault on-site shortly after) which had supposedly been valeted, there was a lot of dirt in the creases of the seats and also around the door handles. Also, inside the front boot there was still lots of mud. Clearly hadn't been valeted, just a quick once over! Not what you expect when you pay a lot of money. The guy who showed us the vehicle was nice enough but knew nothing about the car so there were limits to how much he could help us by answering our reasonable questions.
Then the next day when we went to collect it, my husband had to wait over an hour for the Payments team to locate and allocate the two split transfer payments we made to purchase the vehicle that morning. The Sales team were unable to call the Payments team and apparently no one was responding on Teams. This caused my husband to have to take a half day of annual leave due to the delay. In fact, he's still waiting there now! We have already paid and have proof, so I don't feel this is our problem.
Not based at Newport, but I will say that Precious who I dealt with numerous times over the phone and via email due to the above, was incredibly professional and helpful.
Here's hoping there are no issues with the Tesla once it's home...
16 september 2026
Review zonder uitnodiging
Antwoord van Motorpoint - Newport
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience with us has been a series of unfortunate events, and we sincerely apologise for the multiple issues you encountered.
We understand your frustration regarding the initial availability of the vehicles and the subsequent issues with their preparation. It is clear that we fell short of your expectations in ensuring the cars were ready for viewing and purchase. We also regret the inconvenience caused by the delay in processing your payment, which led to your husband having to take time off. This is certainly not the smooth experience we aim to provide.
We appreciate you highlighting the positive interaction you had with our team member over the phone and via email. We are glad to hear that they were professional and helpful during a challenging time.
We are truly sorry for this experience and will be feeding this back internally to ensure we can improve.
Kind regards,
Motorpoint Newport
Antwoord van Motorpoint - Newport
We're so pleased to hear that you consistently receive brilliant service from us! Thank you for your wonderful feedback.
Thank you
Motorpoint
Antwoord van Motorpoint - Newport
We're delighted to hear you received great service and found the process speedy. Thank you for your positive feedback, we truly appreciate it!
Thank you
Motorpoint Newport
Very friendly & welcoming
Very friendly & welcoming. Collection of vehicle was simple and as quick as it can be. Vehicle was in great condition. Would return and recommend. Thanks to Joshua who seen us through our collection process. He was great!
13 september 2026
Antwoord van Motorpoint - Newport
Thank you for your wonderful review! We're so pleased to hear you found our team friendly and welcoming, and that your vehicle collection was simple and quick. We're especially glad the vehicle was in great condition and that our colleague provided excellent service. We appreciate your recommendation and look forward to seeing you again!
Thank you
Motorpoint Newport
The staff were great and the process…
The staff were great and the process was quick and straightforward
8 september 2026
Antwoord van Motorpoint - Newport
We're so pleased to hear that our team provided you with a great experience and that the process was quick and easy. Thank you for your wonderful feedback!
Thank you
Motorpoint Newport
It was all down to Ben & josh very good and genuine lads
It was all down to Ben & josh very helpful and genuine, the only one thing I was a bit disappointed in was the fact of buying the new car was that there was no car mats in the car, nothing to do with the 2 lads
8 september 2026
Antwoord van Motorpoint - Newport
We're delighted to hear that our team members were very helpful and genuine during your experience. We also appreciate you bringing the car mats to our attention. Your feedback is important to us as we continuously strive to improve - we will pass this on.
Thank you
Motorpoint Newport
Excellent all the way through the…
Excellent all the way through the process staff were very helpful and knowledgeable paperwork is now a lot easier to do but my sales advisor John put me at ease only fault I could pick up was phone lines could do with upgrading so if you wanted to speak to a particular person in a specific store u could otherwise great experience well done
12 september 2026
Antwoord van Motorpoint - Newport
We're so pleased to hear you had such a positive experience and that our team was helpful and knowledgeable. It's wonderful that our sales advisor put you at ease. We appreciate your feedback regarding the phone lines and will certainly look into this.
Thank you
Motorpoint Newport
Antwoord van Motorpoint - Newport
We are so pleased to hear you found our service efficient. Thank you for taking the time to share your positive feedback with us!
Thank you
Motorpoint Newport
Excellent service, definitely recommend a visit
The staff from the Reception desk to the car dealers are welcoming. The whole process of buying my car was clear, efficient and straightforward. Samuel, our dealer was particularly helpful, listened to my requests and presented my options clearly and honestly. Very pleased with the excellent service and my choice of car!
9 september 2026
Antwoord van Motorpoint - Newport
We're so pleased to hear about your excellent experience with us! It's wonderful that our team was welcoming and that the process of buying your car was clear, efficient, and straightforward. We're delighted that our team member was particularly helpful, listened to your requests, and presented options clearly and honestly!
Thank you
Motorpoint Newport
Antwoord van Motorpoint - Newport
We are so pleased to hear that everything went smoothly for you from start to finish. Thank you for sharing your positive experience with us!
Thank you
Motorpoint Newport
Golf
It was all okay but we had to wait quite awhile pass our 11 o'clock appointment but the guy i seen was very good and all was sorted
2 september 2026
Antwoord van Motorpoint - Newport
We appreciate your feedback and are glad to hear the service you received was very good. We apologise for the wait beyond your scheduled appointment, that is not acceptable - we will use this to improve our wait times!
Thank you
Motorpoint Newport
Great customer service from start to…
Great customer service from start to finish.
Very helpful and informed staff
9 september 2026
Antwoord van Motorpoint - Newport
We're so pleased to hear that you experienced great customer service from start to finish and found our staff to be very helpful and informed. Thank you for your kind words!
Thank you
Motorpoint Newport
Very disappointing service from…
Very disappointing service from Motorpoint Newport. We visited on Monday, received a quote, and were told we could get a second opinion and return within 7 days, with no mention of any license issue. When we returned today, we were suddenly told they could not take the car because my partner has a provisional and international license. What is more concerning is that our friend called the Newport branch on 01633 739362 and was told that they do accept the car with a provisional license. The contradictory information and the way we were treated today were extremely unprofessional and left us feeling unfairly treated. Very poor communication and customer service. Would not recommend.
9 september 2026
Review zonder uitnodiging
Antwoord van Motorpoint - Newport
We are very sorry to hear about the disappointing experience you had at our branch. We are so sorry that you felt we did not communicate properly. We have investigated the issue further and have confirmed that unfortunately we could not proceed.
Thank you
Motorpoint Newport
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