Mototom Reviews 

Bought a Custom Crew van last month and the van has been amazing great price too! Tom was lovely and made the process seamless. Recommend to all my mates to go through him in the future.

I recently purchased a van from this dealership, and the whole process was smooth from start to finish. The customer service was excellent, and the team made everything easy and stress-free. I’m very happy with the experience and would definitely recommend this dealership to anyone looking to buy a vehicle.

Avoid!!!!!!!

We are absolutely disappointed and angry about our experience with this garage.
We bought a 2019 Ford Transit Custom from them and, unfortunately, discovered an oil leak shortly after purchasing it. We had spent a significant amount of money on the van and also paid a substantial amount for a warranty because we wanted the reassurance of being protected if something went wrong.
However, when we actually needed to use it, the warranty provider relied on exclusions and clauses in the policy and refused to cover this type of repair.
Despite the reassurance we had been given, we ended up having to pay the repair bill ourselves.
What makes this even more frustrating is the way we were treated after raising these issues. We were promised help if anything went wrong, but when a problem actually occurred, we were left chasing the garage for answers and support.
We are disappointed because the garage’s response was to get another investigation done and go back to the warranty provider, although the original direction under the investigation did fix the problem we were left with the bill which is not acceptable under the Consumer Rights Act 2015.
Another important point for potential customers: this garage is not registered with The Motor Ombudsman, so The Motor Ombudsman cannot investigate a dispute with this dealer.
If you buy a vehicle using finance, there can be additional complaint routes through the finance provider and, where applicable, the Financial Ombudsman. We paid for our van outright, so we did not have that route available to us.
We genuinely believed we were buying from a garage that would stand behind the vehicle they sold us. Unfortunately, our experience has been the complete opposite.
We are posting this review because we would not want another customer to go through the same experience we have had.

I selected the earliest experience date trust pilot would let me, however I purchased my BMW X3 on the 15th March 2023 with 102k miles on the clock.

I rang up about the car ahead of time and organised a time to go a test drive. I was greeted with the car brought out front and freshly valeted. Spoke to the salesman Chris who sent me on a test drive with his colleague who was exceedingly pleasant and encouraged me to put the car though its paces.

Purchased, negotiated a bit of a discount and and 18 month warranty thrown in. Brought the car back a couple of days after picking it up as there was a slight judder under breaking which turned out to be slightly warped brake discs. They changed the discs and sent me on my way, and not had any problems since above and beyond normal consumables .

Had a great purchasing experience, and still have the car 3 years later after putting an extra 34k plus miles on it. Happy Customer :-)

Great service! Knowledgeable friendly staff

Second vehicle purchased over the last 18-24 months.

Once again outstanding service by the team. Vehicle runs and drives well with full service history. Nothing was to much trouble

Great range of vans, great service, highly recommended if you’re looking for a new van, recently purchased the Ford custom and very pleased with my purchase. Many thanks, Mototom

Was in the market for a transit custom and found mototom and they had 15 customs of all sizes and and colours

Found a grey limited and dealt with a guy called Chris

Very smooth transaction

Had the van a few months now

Only problem was a battery and the warranty they supplied covered the cost which was great

I have used Mototom for years and have nothing but positive things to say about my experience. I would highly recommend them to anyone looking to get a new vehicle.

Smooth and clean transaction , 5th to the fleet

Spent over £3,000 fixing my van purchase from them. In the end, we gave up and sold it today for £2,995, considering I paid £12,000 only 3 years ago.. you can see how much money we’ve lost. The same as other reviews, we had countless DPF issues. They fix up cars and vans so they are temporarily road worthy, and then after a few weeks they break down. Do not trust this company!

**********BUYERS BEWARE**********
Bought a mercedes Vito off these people in late August, paid £15,000.00 - started having difficulties starting and reported. Despite MANY empty promises from Chris and buying extended 3 year warranty told not their problem!! Been parked up and unable to work for 6 weeks. Court case impending and I will continue to share their continued lack of interest.
YOU HAVE BEEN WARNED !!!!!!!

I bought a large Vauxhall Movano van after getting a loan. The customer service was very good. The dealer fully serviced the vehicle and changed the cam belt before I arrived to pick up. I did have a problem with the van, but the dealership sorted the problem within days of reporting it. They introduced me to a very good local mechanic for future maintenance of my new van. Thank you Nick for looking after me so well.

If I could give minus 1 star I would purchased a 2020 Mercedes vito YE20LFS on 1/11/25 took it for test drive and before we set of a sensor on the bonnet was beeping I was told not to worry it we will fit a new one I agreed to buy van at 11500 and would pick it up the following Saturday . I called on them on Thursday and was told they have checked over the can serviced and new sensor fitted drove down picked up van got almost home and sensor started to beep then I realised the heater didn’t work nor could I change the direction of the blower , the windscreen washers , the usb charging point and a big vibration on the front wheels I put half tank of fuel in returned the van furious as these are basic safety issues which tells me they don’t do any kind of check before handing the vehicle over . They assured me they would sort the problems. They called again midweek to say they had sorted problems I took it for test drive washers still not working all my fuel was used as on empty and engine management light came on returned van again they said they would put on ramp during the week and was told it was another sensor which needed replacing which when I looked into this issue other issues could occur from this which would cost a lot of money I decided to reject the van I received no apologies from these CONMEN put me out of pocket over £150 cancelling tax insurance and fuel and 2 weeks of stress aggravation and excuses . If you want to throw money down the drain and waste 2weeks of your they are definitely the ones for you I definitely missed the bullet but still fuming

I bought the van from them and when I collected the van they don’t give me any service history papers or pack. And now when I requested they not providing any information about service history they just said call another day or wait. Weary disappointed.

Horrible customer service, without my consent and knowledge they done work on, they woman took my details down yet she never contacted to say this needs doing and done it, please be aware it cost me £250 without my knowledge so be careful looks like a scammer

1 star is too generous….

This company sold us a faulty van, second we got it home it started billowing black and white smoke, sent it back to them for repair, they kept it for 2 weeks said they’d fixed the problem and it comes back still blowing thick black smoke and drinking diesel!
We asked for invoices to prove what they done have refused
We’re now 2 weeks later after asking if they’ll either pay for it to be fixed up here (we live 2 hours away) or if they’ll take the van back
We’ve rang and text multiple times and they even button our calls or say their waiting on the bosses decision!
We looked at the reviews on here and really wish we’d listened because I’m thousands of pounds down with an unusable van!!

If I can stress anything it’s don’t trust them!

Stay away from these guys if you care about your hard earned money!They only sell "lemons" and use the business name of an old ,well-trusted auto trader who sold the business to this lot a few years back.
Do not buy any car/van from this so called auto trader!

Never got back to me about buying a van rang , text . Don’t have time to be chasing people . Save your money go elsewhere

Id read some of these reviews in april but like a idiot thought theres always folk who have bad experiences, so i bought a van, wow big mistake this company need shutting down, van banging on way home all way to yorkshire, took it to 2 mechanics i know firstly they said paintwork been bodged on passenger side basically its had a big side on smash, everything loose underneath , new wheel and arm needed replacing i was not happy they claimed they knew nothing about any of it, what a load of bollocks, they did offer to pay so my mechanic did all work, then they just kept palming him off so he gave up, hes a nice guy , unlike these pillocks, then a few days ago, i had a flat so i got spare out yup flat and was melted obv where its been in smash, it really should be a police matter, as theh are putting peoples lives at risk if they do reply to this ignore any excuses. As there are non i lost my wife a few years ago an i used this money to buy this pile of shite they are definitely buying smashed vans bodging them an selling em as great co ndition its impossible they would not have known about any of this im
am fuming i wish i could do something to stop these thieves please do not go near these