Moy Furniture Centre Reviews 

We dealt primarily with Gavin McNally and I couldn’t speak highly enough of the service received. Gavin was friendly, knowledgeable and went above and beyond to help.

The process was easy from start to finish - placing our order on 4 July and receiving goods 5 August - in line with our expectations and timings.

White glove service was excellent - we had been given a time of delivery the day prior and a 3 hour slot, with instructions that on the day of delivery we would get 30 min call beforehand. Our delivery was actually around 1hr 30 ahead of schedule, but again with the call before we could work with that.

The pricing of the goods was excellent and we are pleased with the quality of items. I had shopped around before and after going to Moy and the bedroom furniture was coming in around £570 lower than the same products in Belfast.

Overall, highly satisfied with all aspects of my experience and would recommend to anyone.

Thanks ☺️

Second order to this company.Super fast delivery. Ordered from scotland was there within a few days. Cheapest around and free delivery too.

Excellent advice & service in the shop & with home delivery.. drivers took the rubbish away and were very helpful ..
thank you to Stephen for your time spent in helping us choose our calligaris mirror & accessories.
Keith & Joan Bradley .

Excellent service by Stephen and team.

We needed a bed in a hurry and as the bed frame we wanted had to be ordered in, marty kindly loaned us a divan set to tide is over until the other one gets in. I don't think other stores would be this Accommodating (above and beyond 👌)

Excellent customer service particularly to help me source an out of stock item and get this delivered to me. The free postage and packaging meant that this was excellent value compared with other online retailers. Easy to order online with contactable staff if you need support which is hard to find with other online retailers. 5 stars.

This is my 3rd purchase online, quick, efficient and excellent service. I ordered the defusers and they smell amazing. Will definitely be ordering online again 😀

I don’t normally leave negative reviews, but I feel people should be aware of the service I received from Moy Furniture.

I paid for both delivery and the premium white glove service, but the experience was anything but premium. My delivery arrived late with no communication whatsoever. My mother had to sit in my house for hours waiting, while I spent my holiday glued to my phone expecting the promised updates that never came.

When the delivery finally arrived, they had brought the wrong dresser, meaning I now have to wait even longer for my order to be completed. There was no apology and no proactive communication throughout the process.

To make matters worse, I wrote a formal complaint detailing everything that happened and, so far, it has been completely ignored.

Mistakes can happen, but poor communication, a lack of accountability and ignoring customer complaints are far harder to accept. Based on my experience, I cannot recommend Moy Furniture.

What a wonderful shop fantastic staff really look after you delivery drivers very careful when delivering your products would I shop there again hell yes 👌🌻

We bought furniture from Martin today and couldn't be happier with the service. He was friendly, knowledgeable, and took the time to help us find exactly what we were looking for. There was no pressure, just great customer service from start to finish. The furniture is excellent quality, and the whole experience was a pleasure. Thanks again, Martin—we'll definitely be back and would highly recommend both you and the store.

Great overall experience. Very friendly floor staff who were extremely helpful in helping us choose our sofas. Delivery was smooth and both drives were professional and easy to work with!

I highly recommend Moy Furniture Centre. I visited twice before I made up my mind. I spoke to two different sales people who had nothing but time and endless options before helping me make my choice of sofa. Delivery was prompt and professional. Will definitely be back in future.

Just received our kitchen stools from Moy Furniture. Excellent service from Stephen, a pleasure to deal with , delivered by two really nice guys , I’ll definitely be back for more !!!!!

Great customer service!

Brilliant customer service from start to finish. Stephen was very thorough taking us through each sofa so we could make the right choice for us. We had a really pleasant experience in Moy Furniture. By far the best furniture shop we have been too, so much choice and great quality pieces. Would definitely recommend.

I had been looking online for a new bedframe and found what I liked on the Moy Furniture Centre website.
I travelled down to their retail shop and knew as soon as I walked in that it was just what I wanted and more.
The sales person Stephen was extremely helpful and everyone was so friendly.
The high quality, selection and affordable prices will definitely mean I will purchase here again.
I would recommend Moy Furniture Centre without any hesitation.

Very good customer service.

Bought a hallway table in the sale it arrived 3 weeks later damaged so the delivery guys took it back then and there. I was expecting a I phone call the next day expecting a sorry or an explanation-nothing! I rang the day after and they said it was reordered with no sorry 😔
4 weeks later I’ve got my hall table-almost 2months all in all when it says 10-12 days for delivery! Still waiting on that apology from them worst customer care I’ve ever experienced never again. I would have got it a lot quicker from England

The moment we walked in we were made feel very welcome by Eileen. This made the whole experience of purchasing our new bed an enjoyable one. Thanks very much, Eileen.

Lovely retail unit with plenty of stock,staff very helpful
Eileen helped us and was great, we will be back for a corner sofa 👏🏻👏🏻👍🏻