Mudify Reviews 95

going on a month now and my order still hasn't shipped! Called three times keep on getting the run around! Absolutely no communication on their end!n Terrible company take your business else where!

My first time ordering from Mudify and it won’t be my last. Received the Dobinsons upper control arms I ordered at a reasonable price. The package was at my door two days later and I installed them that afternoon. Couldn’t have gone any better than that!

Mudify's shopping interface provides an intuitive and informative shopping experience making it easy to understand product fitment and application. They make it easy to access real people with expert knowledge and experience to answer any detailed questions you may have.

Seamless experience from start to finish. Website is very informative, whether pricing your order together or going with a curated package. Miguel answered all my questions and helped me stop second guessing myself. Danny even sent me an email to let me know of an equipment failure. Which led to a very small delay. Never had that occur, ever. Everything that was supposed to be in the box was in the box. I am extremely satisfied with the finished product. Just caps off the journey perfectly. Definitely recommend. Using Mudify to get your questions answered and order your off-road suspension products.

Part said in stock, I paid for shipping (3-5 business day) 7 days later still hasn’t left the warehouse and label is created. Now coming up on two weeks and same thing. Label created and sitting at the warehouse. I wrote them an email at the day 7 mark and Hector told me “ I’m writing to follow up on your order. You are absolutely correct—for some reason, it appears the package was not shipped out by the warehouse as scheduled.

Please accept my sincerest apologies for this oversight and all the inconveniences this has caused you. We are already working directly with the warehouse manager to ensure your package is processed and shipped out as soon as possible.”

Yet still nothing has changed since.

Fast responses and even faster shipping.
Great communication throughout the entire process.
I won't hesitate to purchase from Mudify again and wholeheartedly recommend giving them your business.

Great experience - fast, smooth transaction, great communication, exactly as advertized.

website design and navigation is awesome. I’m a first time lift kit purchaser, so I thought it was great. Putting my Tacoma build together was easy and fun. Everything was shipped within a week and is all brand new Bilstein and Old Man Emu suspension products.
When the leaf springs showed as delivered, and they sure weren’t, I called the number and Hector answered. He assured me everything was fine and they were late, giving me the other tracking numbers I was missing. Seriously he was so awesome to talk to, very professional and reassuring.
A++ Mudify rocks man!

Had an issue with a bracket being missing from the lift kit I purchased and Daniel/Hector made it right by sending out a whole nother shock with the required hardware in the box. Great company with great people heading up their customer service team. Will order again when I inevitably decide to upgrade to the top of the line Bilsteins in the future.

Everything came quickly and exactly as ordered.

Everything about the product was great! Only thing that I would say needs work is shipping and/or handling. The box it came in was super flimsy I think I’d call it. The top end of the shocks made a hole on one end of the package. I’m not sure if the packaging was good but when it got to the fedex or is drivers it just wasn’t taken care or handled with care but yeah packaging could use a little more help.

Arrived much faster than expected and was packaged really well. Everything came in perfect condition.

Very fast shipping. The box was thrashed when I received it. That’s not 100% Mudify’s fault, however, the box was so poorly packaged and secured it was inevitable to be damaged. My main issue is that I clearly requested the coils to be installed and they weren’t. Frustrating…..

"Item arrived quickly and exactly as expected. Packaging was solid and the seller was easy to deal with. Highly recommend"

I ordered from these guys and honestly couldnt be happier with the experience. Shipping was fast, everything arrived exactly as described, and the packaging was solid. No surprises, no missing parts.
The whole process felt easy and stress-free. I’ll definitely be ordering from them again and would 100% recommend Mudify to anyone looking for a reliable place to buy quality gear

Product arrived exactly as described, well packaged, and shipped quickly. Thank you

EDIT 2: After several days, return shipping labels were eventually provided. However, this only occurred after repeated follow-ups and a public complaint. Since then, I have received multiple phone calls from their team with no voicemails left, despite previously speaking with Daniel and explaining that I work during normal business hours. Support appears reactive to public reviews rather than responsive through standard channels.

EDIT: The response stating that my return request could not be located is inaccurate. There is an existing email thread with their associate, Héctor Esculpi, under subject #2112, which I responded to promptly and again the following day without acknowledgment. The return process is not simple or customer-friendly. It relies on a questionnaire form followed by inconsistent and ineffective follow-up. I would encourage the company to benchmark its return workflow against standard retail practices.

Original review:
I purchased extended brake lines for my GX460 lift install as a precautionary purchase. During installation, both my mechanic and I confirmed that the factory brake lines provided sufficient slack, making the extended lines unnecessary.

The items were never opened or used and remain sealed in the original packaging. I submitted the return request within the allowed window, provided photos, and completed the required steps twice. Despite this, the process stalled for several days with minimal communication and no clear resolution.

This should have been a straightforward, policy-compliant return. Instead, it required repeated follow-ups and escalation. Based on this experience, I would not purchase from this company again.

I will start off with the good. Then the bad.

Pros: Easily navigable website. clean look. Competitively priced stock. Decent inventory of parts overall. Good sales sometimes.

Cons: Customer service, which when I say this, I do consider the many good reviews about their customer service. In my experience it was one of the worst companies I've dealt with. I'm not sure if they've switched owners/business practices but, it was and still is very much a challenge getting, at least the agent I was assigned, to respond. It has been over a month and I still have not found a even close to reasonable middle ground to the issue I initially contacted about. Even then disregarding the issue entirely, response time could very much be improved. Also felt that after the second time of receiving accurate measurements and data about the vehicle. The issue itself was rather to a point where it very much felt as if it was my loss and that there wasn't the initiative to understanding it so it didn't happen in the future for others.

Shipping was another thing. I'm not going to totally be stingy about this as its semi-out-of-custody of Mudify. One part of the shipment arrived at a respectable rate, while the other half, the more expensive half, arrived two weeks later looking like it was thrown around, put back into another box, and then stapled back up with a little bit of heavy paper as security to $1000 shocks(not including the other box which had the same packaging).

I am extremely disappointed with Mudify's business practices. On December 17, 2025, I called to verify stock for a suspension kit. I was specifically told to piece the parts together to ensure they were in stock and ready to ship, which I did immediately.
Despite an advertised 3-5 day delivery, I heard nothing for a week. When I followed up, I was told it was 'in process' and would ship 'soon.' It has now been two full weeks with no email, text, or call updates. I called again today, only to be told once more that it is 'still in process' with no firm shipping date.
This is deceptive inventory management. Do not trust their 'in stock' claims or verbal promises of quick shipping

Ordered 2 products from them. The service was great and they helped me choose the products that fit me best. Then one the products showed up broken unfortunately and they immediately helped me to get a new replacement as fast as possible. Specifically worked with Hector and Eddie and they were fantastic!