Mudify Reviews 95

Extremely slow processing times. Everyday they tell me that my order is shipping "today," and after a week of getting the runaround, all that's happened is a label has been created and FedEx still has nothing. Mudify claims that all of the items are in stock and not backordered, so something here isn't right.

Excellent service!!! Thank you so much, bought a suspension for my Lexus GX550 and super happy with the delivery and customer service!

I rarely leave reviews, but I felt compelled to share my experience to help others make informed decisions. I had a very disappointing interaction with Modify Company regarding an order I tried to cancel.

Before the order shipped, I made multiple attempts to contact the company to cancel it. Despite reaching out several times, I received no meaningful response or action. Eventually, they claimed the cancellation request had been submitted — which turned out to be untrue.

Instead of resolving the issue or honoring my request, they went ahead and shipped the order anyway. When I followed up, they simply told me there was nothing they could do now that the order had shipped. It felt like they intentionally delayed communication just to force the order through.

This is not how a reputable company should treat its customers. The lack of transparency and accountability is frustrating and unacceptable. I would not recommend doing business with Modify Company unless you're prepared to deal with poor customer service and a complete lack of flexibility.

I recently purchased a lift kit from Mudify.com and had the pleasure of working with Eddie. From the start, Eddie went above and beyond — taking the time to walk me through all my options, explain the pros and cons for my current setup, and even share best practices for future upgrades to my build. His knowledge and attention to detail made me feel completely confident in my purchase. It’s rare to find this level of customer service and support in the industry, but Eddie and the Mudify team deliver top tier in every sense. I’ll definitely be coming back for future projects and recommending them to anyone looking to do it right the first time!

My 4runnner had over 250k miles on the original suspension when I called in and spoke to a real person at Mudify. I explained my wants/needs and they walked me through some options, helping to weigh the pros/cons of each system. I ultimately went with OME struts and springs and couldn't be happier! Shipping was extremely quick (2 days for rear components, 6 days for fully assembled front coil-overs). Truck rides better than before and I love it!

Customer service was on point. Mudify was able to get me a complete package of Old Man Emu, heavy duty suspension. Order shipped well. 1 A-arm had a defective grease zirk, and they shipped me a new A-arm asap. Look forward to doing more business with them.

Great service from start to finish. The website layout makes it very user friendly to select suspension options. I called and talked to someone who reassured me in my suspension choice. The delivery came in several different boxes from various sources which was a bit confusing, but I got everything in the end. Have the suspension installed and couldn’t be happier! Much better ride and handling!

Fast delivery and great product. Had an issue with one of the parts missing a piece. I called and customer service priority shipped a whole new part out following day instead of making me wait for the small back ordered piece.

Great product, though it would be nice if it came with a manual or some kind of instructions
Not sure if there is a supposed to be a leaf spacer in between each leaf, it didn't come with one so I made my own

Super fast shipping. Great price.

Would very much like the option to be able to hold my order at a pick up location because it came in several packages and I was not able to be there as they came in

Excellent shipping time and packaging for my order. Website is easy to use and customize your order for what you want on youe vehicle.

Fast shipping and exactly what I ordered!

Fast delivery of products.

Received the parts I ordered in a timely manner.

Great product, very fast delivery!

Shopping with Mudify was a great experience. I had a few questions and customer service was outstanding in assisting me. Pricing was the best I found and shipping was fast. Will definitely shop with Mudify again!

They were helpfull and informative.

Really helpful. Fast delivery