Mutual of Omaha Reverse Mortgage Reviews 

When I decided to take advantage of revers Mortgage I was terrified. I thought they will take my information and work it against me. I had heard the name of Mutual of Omaha but diden`t know what exactly you do. so I called and Mr Marcus answer the phone. he took his time to answer all my question then explain what and how the company works. After several calls I felt a bet more calm but I had knee surgery . The pain and discomfort was something I had never experienced before. I told him I need a few weeks for my brain make a decision. I am sure I would not have consider to move forward if it was not for his kind personality explaining all the details. amazing how he could always find a solutions any level. For his customer service, kindness, patient , make the process go smooth, be clear about the process he get triple A. Mehrafza Alai Lippold

Our initial contact with your company was with Robert Hodges. He was knowledgeable, attentive and receptive to all our questions and concerns. He highlighted the benefits of doing business with Mutual of Omaha, and the accolades earned by your company. He was upfront about the care taken to protect our shared information. He was personable and relatable. He explained the steps in the process always taking time to answer every question before moving forward. He stressed how the company valued every client and offered us a variety of options that might meet our needs. He continued to be readily accessible and respond to all new questions. He did not rush us, he waited until he was sure we understood his answers and he had explained everything to our satisfaction. He let us know the names of staff that would contact us as the process moved forward. He remained a safety throughout or transaction, knowing we could reach out if we were unsure in any way. We were pleased with all your employees with which we had business. You should be very proud of this team.

I worked with with Kelly Skemp as my loan officer in the San Diego office. I could not ask for a better or nicer more professional person to work with. She was amazing and led me through carefully every step of the way always taking the time to explain all aspects. If I had any questions, they were answered promptly by email, text or phone. I highly recommend working with her if you are looking for a reverse mortgage.

Mo Busheri was extremely good to work with, There were a few non-standard elements associated with my reverse mortgage and Mo addressed them professionally with patience and understanding. I never felt pushed. Mutual of Omaha's underwriters seem ultra-conservative but they came through in the end. During my process of selecting a lender, I felt bombarded with emails, texts and phone calls from virtually every company I contacted except Mutual of Omaha, who's marketing was much less aggressive, an important factor in my choice. I would choose them again.

Steven Pedretti was extremely helpful. He completely understood our needs and worked with us closely to achieve what we wanted. We could not be more satisfied with the final deal.

Brooke K was our first point of contact. She listened to what we were looking for then provided different options and explained each one carefully and thoroughly so that we could pick the right one for us.
She was responsive, business like with a little personable added in there. It made the experience a good one.
Our only criticism is on the Processor end. This person seemed to be confused and really, not sure what he was asking for or couldn’t point us in the right direction for documents that he was asking for. Sometimes bordering on rude.
The end result was positive.
Thank you

My experience with Mutual of Omaha has been excellent in every way! Working with both Brooke and Natalie has been fantastic. Both of these people are very competent and knowledgeable and they have been a delight to work with! I highly recommend Mutual of Omaha as well as Brooke and Natalie.
Larry

Christina was a great lady to work with. She answered all of my many questions, probably more than once since I'm sure I asked some more than once. She's very patient and really helped me understand the process. Ed was also super nice and answered all my questions.

The agent that was assigned to my application Steve Gomez Sr. helped me understand throughly the process of completing the reverse mortgage process. He made it less stressful for me by informing me of everything I needed to do to complete my application.

Blanca Rodriguez was the bomb! She knows what she is doing and does it very well. About a year ago, I backed out at the last minute to go with a loan modification instead. I told her if I was in need again that I would call her. Well a year later, I did call her. She pushed me through and in record time! It took about 3 weeks and we closed! I am extremely happy with her and Mutual Of Omaha! I recommend highly!

Having been in the business myself, I especially appreciated how well Banca handled Wendy and myself. Besides her ability to explains clearly an area I had no experience with, Blanca always made us feel we made the right choice with Mutual of Ohmaha. THANK YOU.

Michelle understood my life situation and kept me calm throughout the whole process.

I worked with Shawn Callahan earlier this year, and it was a great experience! Shawn answered all of my questions, gave me options and helped me execute the perfect product for my needs. He is very experienced & knowledgeable, and checked in on me often to insure I didn't have additional questions. I am very thankful for the opportunity to work with Shawn, and highly recommend him!

Shawn was very informative and professional. He made the process smooth. I would highly recommend him and will to my family and friends. Communication was excellent. Thank you Shawn!

We studied the reviews for reverse mortgages and the most highly rated was Mutual of Omaha. We called them and Michael Hermann became our contact.
From start to finish, Michael was there for us. He answered the phone immediately if possible or returned our calls ASAP. He guided us through a process that is both time consuming and thorough with great patience.
We ended up receiving our mortgage in good order and are very happy with both Michael and Mutual of Omaha.
We highly recommend this company for anyone considering a reverse mortgage and if possible request Michael for your contact person. It was a retirement game changer for us.
Roger and BettyJean Rule
San Diego, CA

My husband and I were so impressed by the professionalism and kindness. She helped us understand what financially was the best option for us. Alainna Pierce was fantastic! She was supportive and helpful with every question and was just an all around nice person to work with. We were so lucky to have met her through this process.

Jim was super with us. Communication was ongoing & explained process thoroughly. We could call or text anytime we had any questions & Jim was prompt with a response. We very much appreciated Jim & all staff who worked with us throughout this successful process with us.

John was so patient with all our questions and many phone calls. He made us feel very at ease going through
with a reverse mortgage. Always kept us informed with
all the steps and progress of our loan. If anyone is looking to do business with Omaha I’d tell you to ask
for him personally. You won’t be disappointed.
Thank you sooooo much John.

very easy to process a reverse mortgage when your in a bind like i was with a sudden death of my son found mutual of omaha on line and gave it a try. got instant response. andrew hertwitz did an excellant job for me gave me piece of mind. andrew took care of all the paperwork with care and ease. i sent in all the required papers for processing and andrew took care of the rest his staff he works with did a tremendous job on my behalf.i am very satisfied with andrew and the reverse mortgage through mutual of omaha i would recommend mutual of omaha and andrew hertwitz and his staff to anyone that has an unexpected crisis in their life to go mutual of omaha and andrew hertwitz to help you so that you have a home to live in and if you end up in a financial crisis as i was.