Mount Vernon Carpet One Reviews 130

Good job and excellent installer. Would like to have had more 15 foot width carpet choices to avoid having a seam.

On May 24, 2017 I visited Carpet One MV to discuss a hallway needing re-carpeting after water damage was repaired. Tanya was friendly and helpful - and even though it was the long weekend -- they were still able to send their installers out on June 2.. The installers were very professional and did an excellent job. Later, when another problem arose in October between a carpet edge and an inadequate metal strip between my kitchen and LR -- I called Tanya right away -- and within days - they sent out an excellent technician to fix the problem. I recommend Mt. Vernon Carpet One to all my friends -- and anyone else who will listen. From start to finish - their professionalism, interest in pleasing the customer, excellent service and affordability - is plainly evident.

Excellent service and high quality workmanship!

Morgan was great to work with and I love the vinyl plank flooring! This is the second time I have worked with Carpet One and with Morgan and I would recommend both without any reservations! Thanks so much!

I had an excellent experience with Carpet 1!
They helped me pick out flooring that would work well in my kitchen, bathrooms and laundry room. I thought their bid was very reasonable.
The best part was that they installed it in one day. I can't say enough about the excellent and fast work they did. They wasted no time and were very cordial and explained what they were doing. I felt very comfortable asking them questions. although having to move all of your appliances and toilet is not fun, but they didn't seem to mind the mess. In the end, it was very well worth it and I would use them again !

Ronda was a pleasure to work with. She has an excellent understanding of the products that Carpet One has to offer. She's fun to work with and keeps you informed as the whole process moves along. Brian and Ben who did the install were competent and quite frankly artisans in there own right. Excellent work and always a smile on there faces. Finished on time and left the place as clean as when they arrived. I would highly recommend all three of them for all of your carpet needs. Mel

Had to coordinate with multiple individuals, as apposed to one project manager, to get the complete job done. There was also some lack of subcontractor communications with customer, times when job to be accomplished or when they were going to arrive late. In the end, the new kitchen and dinning room is beautiful and more functional than before thanks to the help of Ronda, Cecil and Kristin.

Very good service with great follow up. Even more amazing, everybody seemed to like the choices! Highly recommend!

Awesome to work with.
Worked with me in a timely manner and very efficient in getting the job completed.

Carpet One, Thank you for your excellent care & service! From start to finish your employees were efficient and knowledgeable. The floor room staff made us feel at ease & helped whenever we had questions. Dotty was a concise communicator with the insurance claim we were processing. The carpet installer was a one man team - truly impressive - and the caret looks fabulous!

We purchased Vinyl, Carpet, Tile, and Blinds:
We had a great experience with Carpet One. The associates were very knowledgeable and helpful. The work was completed by experienced workers. However, keep in mind that in every project there is potential for mishaps beyond everyone's control. My suggestions are to review any NEW product prior to completing the quote as not every new product is the same size or use. Also, equipment should be checked out at the store before using on site. Other than that, everything turned out great in the end! Thanks for your help!!!

The installers (both carpet and hardwood floor) were great. The first batch of wood was flawed, which was the fault of the manufacturer. Our salesman (Larry) did a great job of making things right.

We ended up doing a bit more remodeling of our kitchen than originally anticipated which came to included new flooring. Carpet One was recommended by a friend, so that's where we started (and ended) our search. Morgan was especially helpful and knowledgeable regarding the products they carried. He was friendly, professional and kept us updated. The contractor, Jack Cummings arrived at our home, as scheduled. He and his assistant were also friendly, professional and did an outstanding job on the installation.

We used Mount Vernon Carpet One to install all new flooring in our home. The installation was done in a timely, very professional manner. But what impressed us the most was the follow-up customer service. I highly recommend Mount Vernon Carpet One. Thanks again to Morgan, Arron, and the installers.

Working with Dotty our sales person was smooth & easy from purchase to installation. Everything was well done & looked great!

Professional and great to work with. Installers did an excellent job and project was completed in a timely manner. Would highly recommend and will go to them for any future projects.

I have been so pleased with every stage in redoing my kitchen floors and counters. When Contacted Carpet One I had been more or less forced into signing a contract by another flooring company with a 3 day window to cancel. Carpet One came in immediately, measured my floors and gave me their estimate the next day. They were quick and thorough & I ended up getting a great floor thru Carpet One without pressure and contract until I made up my mind what I wanted to do. The installer came within a week and laid down the floor. They were very courteous people to work with and I would highly recommend this company to anyone.

We came to Carpet One after a terrible experience with our contractor.
I cannot say enough about Tanya and how over several months time, helped us with getting exactly what we needed to re-do both of our bathroom floors and shower walls. She was patient and always helpful when I would call with more questions and the best part was that she would call me back if I left a message! Always appreciated.
Our installers, Steve and Steven were terrific.
Showing up on time and doing a professional job. Keeping us informed
all along the way was very important. I will definitely use Carpet One when I am ready to re-do my kitchen counter top and back splash.

We were extremely happy with the service and quality of the products we selected for our home. We were treated with respect and efficient service. The results exceeded our expectations

Last year (June 2016) I needed to replace a really awful laminate flooring job the previous owner had DIY'd in my kitchen and dining area. I went into Carpet One because I had them install carpet in a rental several years before. When Larry Henderson approached me he had his work cut out for him, as I was VERY UNSURE of what I wanted. I did know that I wanted something durable and that looked good. I explained to him my two previous costly nightmares with hardwood flooring and with laminate flooring, both of which had been installed by professional contractors and done incorrectly! So I was very leery. Larry was GREAT in that he answered all my questions (patiently). He has a good command of what is available and the best application. I decided on luxury plank vinyl that was installed in the kitchen and dining room by Duane and Brian (very personable, easy going and professional men who know their craft). Fast forward a year to June 2017 when I returned to have the same floor installed in the remainder of the upstairs, as well as replace carpet on the stairs that Carpet One had installed 8 years ago. This job was a little more labor intensive, as the floor had to be built up to match the existing floor. So, I was thrilled when Duane and Brian pulled up, as I knew they knew what they were doing! It took them two days to build the floor up with new plywood & cement to level it out. But when they left you would never know they had been there, other than I had brand new floors & carpet. They cleaned up after themselves and again, were personable and careful as they worked around the house & answered my 4 year old grandson's constant barrage of questions! Even letting him "help", which he thought was GREAT! Brian has made a friend ! I became aware of Carpet One about 9 years ago when they were the company that my church contracted with to replace all the carpeting & flooring in our fellowship hall as well as the countertops in our commercial kitchen remodel. They did an excellent job then and now. I wouldn't hesitate to recommend Carpet One.