mybrickwall.co.uk Reviews 300

Samples arrived quickly and I’m really pleased with them exactly what I expected. Putting my order in shortly
Order number MBW16725902
Amanda Shepard

The customer service was excellent snd they were able to recommend with samples would match for me. The samples then arrived quickly so we could work out what was best for our room.

Order no MBW16726033

Brilliant and speedy service and lovely products. Great company.
Thank you

samples came promptly

Good quality

will be ordering complete set to complete my feature wall

Order number: MBW16725762.
Prompt delivery of brick samples, great quality, good communication.

Received my sample brick quickly. It’s lovely and as soon as I move into my new house & start work on my new blue kitchen I will be ordering more of these beautiful rustic tiles. It’s going to look amazing! Thank you.

Very prompt and efficient service, sample was packed very securely. But unfortunately the item wasn’t quite what we were looking for.

Excellent service when I needed a sample to see if if matched my new kitchen. Even gave me a refund on the order :)

Easy to order, lots of choice. Found exactly what I needed and delivered within stated period. Delivery driver helpful and courteous.
Only ordered two packs of slips, but still delivered, well protected via pallet delivery.

Super please with the brick tiles samples and will be ordering soon.
Thank you for the speedy delivery and follow up!

Recently ordered the Cottage Blend for our new kitchen and are really pleased with the quality, they arrived sooner than expected. Great service. Our order number was MBW16725476

To be honest I didn’t think they looked like the pictures, I actually went back into the website to see which I ordered as they weren’t something I would have gone for, packaging was good and fast delivery

Great buying experience, good quality sample so made full order of the tiles, thank you. Order number is MBW16725444.

Excellent service and very helpful assistance on the live chat. The Red Acton slips are a super quality. Can’t wait to see them up and around our log burner! Many thanks !!

Looks like a fell for the scam. They sent the order which arrived just as I was leaving on holiday even though I asked them to send it the following week when I returned. Fortunately we could move the tiles indoors but when we got back realised that they looked nothing like bricks and in accordance with distant selling regulations cancelled the order within 14 days. Since then, no response and in particular they have a charge in their terms which is illegal. You cannot charge for re-stocking as it contravenes Regulation 34 (8) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Clearly they are getting away with this. I will of course take further action as it will give me something to do.

SCAM - over 6 months later, no communication from this company. Paid over £1000 for products that were not all delivered.
Do not use them! They responded to a previous bad review but then never followed up our query!

After several emails and my bad review the customer service dept at MyBrickWall finally woke up. They got on the case of my missing order and it arrived this morning as promised along with a full refund. So thank you to MyBrickWall for finally coming through. I suggested that they add a phone number for customer service to make the process of ordering a lot simpler.
Unfortunately my order this morning was quite damaged so its looks as if a lot of the problems are with the manufacturer and delivery rather than the sales site.

(BLOODY DREADFUL COMPANY
ZERO CUSTOMER SERVICE
NEXT STEP IS TRADING STANDARDS
THIS IS A NO STAR REVIEW)

I wish I’d read previous reviews!

I placed an order in January and never received the items, I have been chasing since and have been ignored each and every time. Disgusting customer service. Very disappointed.