MyBritishPassport Reviews 

A straight forward process with all the key steps and requirements explained. Issues were dealt with quickly. timely feedback on progress.

Our agent Madeleine was excellent. The officia guidance was good but with her prompt response and additional helpful comments Madeleine made the very cumbersome process much easier.

I live in Europe and I renewed my British passport because I recently changed my name. I enlisted MyBritishPassport to help with this because I had a disastrous experience with interacting with the HMPO directly when my passport was stolen a few years ago.

My consultant Jan was very friendly and always replied to emails promptly. There were some moments of confusion due to the nature of my case but overall the process was smooth and my passport arrived faster than expected. All the courier costs are included in the overall fee, which makes this service good value for money.

My only criticism is that there could have been better communication between colleagues within MyBritishPassport (such as accounting and the FAQ person), but otherwise I would fully recommend this service to UK nationals living outside the UK.

My experience obtaining a British Passport was excellent. The process was more complex than I anticipated, but the feedback and guidance provided by Chrysta was timely and specific. Specific instructions were issued for every step of the process and progress achieved was documented.

This is the third time Ive renewed my Passport.
Nicky was gave fantastic support and great patience on all my questions. Very quick in responding to my emails. Then the refunding me as have to pay for Courier from South Africa, the very next day! I look forward to using her services again in 10 years time!!

They were very responsive and worked with me to ensure that I had the correct paperwork before submitting it to the Passport office. This meant that when I submitted it, it was processed relatively quickly.

Instructions were clear and each step of the process was communicated clearly and effectively. The only downside that I feel was a bit of an issue was the manner in which DHL operates. Specifically:-
1. DHL have listed locations in many places but these are only "pick-up" locations for people receiving items. I only discovered this when I tried to deliver my old passport etc to a "local" DHL centre which meant I had to go back to square one
2. DHL don't give an estimated time they will pick up or deliver. This means one is unable to go out potentially for the entire day

I was having problems using the UK passport application so I contacted you. Leigh was more than helpful and guided this PC illiterate through the process very smoothly and efficiently. My passport arrived a few days ago and I was kept informed throughout the process by Leigh.
I will certainly recommend you to all the British expats I know
Thank you very much

Christa was so professional, providing speedy and accurate answers to all of my questions. Her kindness and attitude was so outstanding. I have never had such speculator customer service .

Hanel guided me every step of the way whilst renewing my British Passport. I am 68 years old and not very tech savvy. His instructions were simple and clear and he kept me informed every step of the way. I will be telling friends and family about MyBritishPassport.com

My experience renewing my B/P online while living in another country, really was wonderful. I had never done it before. I did read on the website that I would be guided step by step all the way, via an email, at each stage, and I can honestly say I was. I was so worried about doing it online myself, but I would certainly do it again.
Renewing my B/P, from the time DHL picked up my paperwork needed to renew my B/P and my new B/P delivered to me at my home, took 3 wks 4 days.
Thankyou Miguel for the wonderful guidance via email.

I am an elderly lady with very little computer skills, once I had explained how little experience I had the instructor made it easier for me. I was very grateful. I would have liked to have had the opportunity to inform the company beforehand though. I felt a little out of my depth.

They provided immediate feedback on the information submitted with details of any corrective action required, guaranteeing that the submitted documentation would be complete, correct and acceptable

Leigh was very helpful throughout the whole process keeping my updated as my application progressed.

Good, clear communication from the outset.

The person with whom I was dealing Chelsea She understood just how overwhelming applying for a passport has become especially for someone in his 80s who may have to go and see his sister and not be able to use his Canadian passport that had worked perfectly last year just adding an ETA and made sure I understood the somewhat complicated procedure and the sudden urgency of everything

Excellent service. Always recommended.

Professional, helpful and prompt service!

My husband and I became quite overwhelmed with news that we could no longer travel to the UK on our Australian Passports, as we had done for previous visits to family in Scotland. This was due to the UK government's new ruling for Dual Citizens. Due to having already booked tickets prior to this new law, we were most anxious to secure new British passports as quickly as possible, as we were told that our old ones were now classed as obsolete (1977+)! Anxious about attending to this via Australia Post and online processes directly with the UK Passport Office, we sought the help and assistance of MyBritishPassport. This is an agency that helps dual citizens like ourselves with the entire complex, but step by step process, to renew or obtain a valid British Passport.
We were assigned Brittany as our personal Consultant and I cannot sing her praises enough. Throughout the entire process of several months, Brittany was attentive to ensure that all our fears and concerns were minimised; our questions were attended to and answered; our documents were handled safely; and every step of the way was laid out in clear bullet point 'Next Step' directives. Having a personal consultant to guide us through this nerve wracking journey has been worth every penny, and we are so grateful for the prompt communications back and forth along the way.
Thank you so so much Brittany for helping us achieve our goals and liaising with us in such a professional manner.
I highly recommend utilising these services to secure your passport for dual citizen purposes. Being so far away in Australia, it was incredibly consoling to know that we were in safe hands and that all our original documents would be returned to us in due course. We are now a huge step forward in hopefully being allowed to travel to visit 92 year old parents who are also anxious for this visit to take place.
Many thanks Brittany and we wish you every success as you help others through this challenging but necessary process.

Kind regards,
Les and Mandy

I renewed my passport from abroad. The process was a little complicated, but the person handling my application provided clear instructions at every stage of the process. Her friendly, while also professional manner made it easy for me to ask questions and gave me confidence that my application was in safe hands.