CloudComfort Reviews 

**THE WORST FURNITURE BUYING EXPERIENCE I HAVE EVER HAD. AVOID THIS COMPANY!**

I honestly don't even know where to begin. My experience with Cloud Comfort has been absolutely horrible from start to finish.

I had to order this couch on the same day, relying entirely on the photos displayed on their website. They told me they had never even unpacked or assembled this particular couch before, but confidently assured me that it looked exactly like the pictures. Well, that was completely misleading.

When the couch arrived, it looked NOTHING like what was advertised. It looked like a cheap knockoff. The armrests were noticeably lower than in the photos, the overall appearance and quality were completely different, and the so-called storage ottoman wasn't even a storage ottoman! What I received was absolutely not what I was led to believe I was purchasing.

On top of that, they charged me an EXTRA assembly fee. The delivery and assembly were handled by an 18-year-old delivery guy, and it took approximately FIVE HOURS to put this couch together. And when he finally finished? THE COUCH FELL APART!

I had guests arriving the very next day, so I was left in an absolute emergency. I had no choice but to hire a professional furniture technician to come and fix this disaster. That cost me $450 — almost HALF the price of this so-called couch!

When I contacted the company, they offered to send someone in the evening, completely disregarding the fact that I needed the couch fixed IMMEDIATELY, not hours later. I explained the situation and requested reasonable compensation for the inconvenience, the additional expenses, and the complete failure of their product and service.

Their response? They offered me $100 for the assembly fee. Not even enough to cover the professional repair I had to pay for out of pocket. And to make matters even worse, they didn't even refund that $100 in the end!

So let me get this straight:

- The product looked nothing like the advertised photos.
- The company admitted they had never even unpacked the couch before selling it to me.
- I was charged extra for assembly that took FIVE HOURS.
- The couch literally fell apart after assembly.
- I had to spend an additional $450 to have it professionally repaired.
- The company failed to provide an adequate solution or even follow through on the compensation they offered.

**This is NOT customer service. This is NOT acceptable business practice.**

I have never experienced such a frustrating, expensive, and disappointing furniture purchase. The complete lack of accountability is what makes this experience even worse.

Save yourself the money, the stress, and the headache. Do yourself a favour and buy your furniture somewhere else. I wouldn't recommend Cloud Comfort to anyone.

bought shoes and wanted to return i have NEVER had an experience like the one with cloudcomfort. i had to video the item . the first attempt was not "thorough " enough so i had to do it again. then send the parcel in origional wrapping via only one venue and then was told when they receive the item they would check and inform me of status. the item was delivered to a PO box and not picked up for almost a week! long story short- i kept pestering them and finally did receive the refund. will never buy from them again

כותרת: ראו הוזהרתם! חוויית שירות מזעזעת וסירוב לביטול עסקהאל תתקרבו! הזמנתי מהם מוצר והחוויה הייתה מאכזבת מאוד. שירות הלקוחות היה גרוע והתנהל בצורה לא מקצועית. לא קיבלתי את התמורה שציפיתי לה, ואני מרגיש מרומה. יש מספיק חברות אמינות בשוק שנותנות שירות ראוי. אני ממליץ בחום להימנע מהתנהלות עסקית עם חברה זו.

The shoes I ordered was cheep and uncomfortable.!
I sent them back and they are not giving me refund.! The costumer service is horrible

I am in love with my Cloud Comfort mat. Bought for the grandkids - 4 and 2 - so they could dance around and I didn't have to worry about them hitting the tiles. It's luxe. First thing they did was lie down on it. Amazing quality and yes, cloud comfort.

Cannot fault Cloud Comfort. My mat is amazing, so good for me and my 6 month old - it’s encouraged him to start moving more quickly too. Mal

Beställde därifrån 6 november och har fortfarande inte fått några varor. De svarar inte på mall och Klarna är inte villiga att hjälpa till. Jag vet inte vad jag ska göra.

They showed up at 10:02pm to deliver my mattress. They tried giving me some cheap foam mattress that didn’t even look like the pic I ordered from their website. Then they said free shipping on the website and then charged me $50 for shipping. They also didn’t have the bedframe I ordered so guy texted me to give me three other options. So didn’t get the frame I wanted and then tried giving me some cheap mattress. Thank God his delivery driver was reasonable and nice enough to listen to me when I said I did not pay for a foam mattress. Even tho the delivery guy did try and tell me the other mattress in his truck was a queen. I know it wasn’t I worked for a furniture company. Then the owner threatened me and said “well the guy is on your doorstep”. Oh and they showed up in a van that is for a painting company.

BESTÄLL INTE HÄRIFRÅN!!!! JAG HAR VÄNTAT ÖVER TVÅ VECKOR! DE TOG ETT TAG INNAN DE SVARADE PÅ MEJLEN. TILLSLUT SVARAR DE OCH SÄGER ATT DE LIGGER HOS OMBUD. MEN VÄGRAR FÖRST GE SPÅRNINGSNUMMER SÅ JAG MÅSTE BE OM DET. DÅ FÅR JAG DET, MEN DE VILL INTE SÄGA VEM SOM ÄR LEVERANTÖR.... INGEN HJÄLP ÖVERHUVUDTAGET!!! HELT OSERIÖST FÖRETAG !!!!!

We love our mattress topper! Great support and super comfortable to sleep on, soft like a cloud.

I didn’t really understand the benefit of a mattress topper until I tested it out for the first time, and now you wouldn’t catch me without one! I honestly love it so much, it’s soft but doesn’t compromise the firmness of the mattress. I have a good mattress but this mattress topper makes it ridiculously better! Def 5/5 :)

We’ve been using the mattress booster for a few weeks now and honestly love it.

I have upgraded my mattress in minutes with Australia's highest-rated mattress booster from
@mycloudcomfort! It has given me the feeling of staying in a 5-star hotel and sleeping on those super lux beds! I have simply added a plush mattress booster to my current mattress to improve my sleep, reduce pain in my body, and wake up every morning feeling rested and energised. It’s a highly recommended addition to your existing mattress to get the comfort quickly and easily!

We absolutely love our Cloud Comfort mattress topper 😍 I was in need of something that gave a little extra support from our firm mattress without loosing its structure and this is just perfect.
Extremely cost - almost feels like you’ve fallen asleep on top of your doona… but you’re still under your doona (Win win!).
It just feels so soft and comfy, I don’t think I can part with it 😂

Hubby and I purchased a king bed however it wasn’t soft enough for me. Being a mum of two littles I struggled with sleeping and obviously that’s an essential for a happy household!!
This mattress topper honestly changed the game. I’m now able to have the best sleep of my life (no exaggeration) as it’s like sleeping on a cloud. From the moment I sit on the bed, I melt into it as I lay down. So comfortable and soft but yet not too “pillowy” where joints hurt when you wake. It’s perfect. Highly HIGHLY recommend ☺️

The most comfortable mattress booster ever! We have been using it for a ove r a month now and could not be happier with the support and comfort it offers. The shape has held up perfectly and we could not go back to sleeping without it.

This mattress booster is the best I’ve had! It’s made my mattress so plush and comfortable, absolutely love it. Fantastic customer service and fast shipping. A+++

New house now new bed Mattress Booster by Cloud Comfort
Oh, the comfort is so divine ☁️
Honestly feels like we’re sleeping on the most comfortable fluffy clouds ☁️
We Simply added our mattress booster to your current mattress, it has improved our sleep and reduced pain in our body, this has helped us wake up every morning feeling rested and energised.

The cloudcomfort mattress booster is absolutely amazing. Super soft it's like sleeping on a cloud. And it's super easy to put on top of our current mattress. I highly recommend 👌

Have been using the Cloud comfort neck pillows for a couple of months and am so impressed. I had a bad neck pain for a while and since using the pillows my neck pain has gone. Highly recommend if you are after neck support. Feel quite firm to start with but I quickly adjusted.