My Liquorice Reviews 

189
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Fantastic flavours and variety. I haven’t had such delicious liquorice since I was a child ! The service from this small company has been excellent, I had a query , had been advised to eat liquoric... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently asked to change an order, the customer service I got from the company was excellent. A special thank you to Patricia. Jenny

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Received my order today, Lakrids by bulow. Arrived in a terrible state, chocolate had melted, the contents were in a right mess. However, after contacting My Liquorice, they have refunded my purch... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Probably the best tasting liquorice available in the UK and the most variety! The packaging is fantastic also for those who struggle with hand dexterity as super easy to open and seal closed again! Hi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Snoepwinkel

Geschreven door het bedrijf

For many, Liquorice is just black liquorice wheels or liquorice allsorts. For us, at My Liquorice, it is so much much more. We are dedicated to supplying our customers with the best liquorice from all around the world. We have a large range available exclusively online and are adding to our range daily. Whether you like extremely salty liquorice or sweet and chewy there is something for everyone at MyLiquorice.co.uk


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

189 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(189)

83 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Brilliant service

Very easy to order the Liquorice from an extensive menu.
Prompt delivery and was packed well. Love that you use Royal Mail so parcels can be diverted to the local post office if not convenient for home delivery. The Liquorice is very tasty and of high quality. I will use this company again.

20 oktober 2021
Review zonder uitnodiging
Logo My Liquorice

Antwoord van My Liquorice

Thank You Sak

Beoordeeld met 1 van de 5 sterren

Awful product with very poor customer service

Just received a bag of My Liquorice as a present and have to say it is totally inedible. Some flavours are meant to be salty but I found the whole bag was so overly salty it couldn’t be eaten and had transferred to the non salty varieties. Did contact the company before leaving this review and offer to return the purchase for them to examine, sadly they didn’t want to know. Don’t waste your money, nothing good to say about My Liquorice from my experience.

15 oktober 2021
Review zonder uitnodiging
Logo My Liquorice

Antwoord van My Liquorice

We are sorry that this customer didn't like our Gourmet Mix but we have to disagree with them, as would the hundreds of customers that order and love this product each week. No-one has ever said our product is "inedible" before, or that all 12-22 different types in there, from different countries, all tastes the same.
The bags we send out are delivered within a few days of them being mixed up and sealed and there is no strongly scented, or liquorice with loose salt on it, in there.
All our liquorice is fully explained on the website, along with customer reviews and pictures for everyone to see before they order.
Might there be some in there that a customer dislikes ? yes that's quite possible, it is an extensive range and everyone has their own preferences.
Does that make our product "awful" or "inedible " ? no, it doesn't, it simply makes it not to your taste or liking.
If perhaps someone has ordered in haste or ordered for someone else not knowing their preferences (as in this case) then we would offer a discount on a future purchase as a courtesy. We don't accept open returns for obvious hygiene reasons and we ask customers to send us a photograph instead. In this case we are awaiting a reply to our E mail.

Beoordeeld met 5 van de 5 sterren

WOW..

WOW... Wow... Wow...where do I start with these guy's...just received my order of the Chocolate Gift Box and once again am blown away by the service and quality not to mention they're DELICIOUS...this is around my 7th or 8th order and I've not been disappointed once by anything I've ordered...Give these guy's a try you'll not be sorry... Excellent service and fantastic quality...

15 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Oh the flavours of the gods!!

Oh, how amazing is this. The liquorice stands out from the rest by miles. The delivery is quick and I have found I have most of the flavours. The only ones I struggle with is wasp stings, but boy they are so different. Then there is the like of fudge, I never knew you could get this, I love it. Also the salted witches ones they are amazing too.

8 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic

As a Dutch expat, I need my fix of salty liquorice every now and then, so I thought I'd give these guys a try. Glad I did....their salty selection is the business, with a special mention for the "very salty octopuses".

On my second order there was a slight mishap - part of my order was incorrect, but customer services rep Patricia handled this very effectively and friendly - the correct item will be sent out to me, and I can keep the incorrect item.

Lovely to see a niche supplier with good old fashioned sweets as well as good old fashioned customer services - I'll be back!

6 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

BAD SERVICE

If I could give minus I would. From delivery to the wrong address to an interfering rep who rearranged delivery without my permission its been BAD SERVICE all the way

29 mei 2021
Review zonder uitnodiging
Logo My Liquorice

Antwoord van My Liquorice

Lindsay, I have reached out to you hoping that, with the benefit of hindsight perhaps, you would delete or correct this review but I received no response, so I have reviewed this case on the correspondence.
Basically you put your old postcode on your order (which Royal Mail heavily rely on to electronically sort post) and didn’t tell us (despite the fact that we E mail an order confirmation immediately) until it was already on its way to Oxfordshire instead of Devon. It’s an easy mistake, but not our mistake. Patricia (customer services) spent some time sorting out the error for you and getting your order (one pack of liquorice with a discount) to your correct address in 6 days !
Most customers would be writing a great review at this point however all we got was a demand for a refund and a complaint that we had “fallen very short” !
Every customer & order is important to us, big or small, as we are a new company, Our loyal customers know that if we make a mistake, we honestly admit it, make amends and try harder.
Sometimes, no matter how hard we try, we cannot please everybody apparently even when we get lovely liquorice delivered in a reasonable amount of time despite the wrong address being given to us.

Craig CEO and co-Founder MyLiquorice.co.uk

Beoordeeld met 5 van de 5 sterren

Wow!

Wow!! I've been transported back 60 plus years, when sweets were sweets. One very happy customer. Thank you!

13 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I don't normally give 5 star reviews as…

I don't normally give 5 star reviews as I don't think many people think they are accurate! I have given this company 5 stars because of the way they treated my order. I had waited 2 or 3 days and had not heard anything after ordering, so emailed the company to find out if they could give me any idea of a delivery day! I had a very prompt response from a lady called Patricia who told me there had been a problem and my order had been missed, however this was on Friday and low and behold on Saturday along came my parcel. The service and also the delicious choices of liquorice are well worth it!

9 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing liquorice

Amazing liquorice, brilliant customer service. I ordered some for a present and was so envious I ordered some for myself too.

Really tasty lots of choice really good prices. I won’t order liquorice from anywhere else again.

10 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sugar free sweets

An add came up on Facebook so I looked and was pleased to see sugar free choices so I ordered two items and they were delivered very quickly. Very happy with the service I received

8 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best liquorice ever.

About 7 weeks ago I started Chemotherapy. I lost a lot of my taste. I found I could still taste liquorice and started eating Liquorice allsorts, the only kind I could find. Then I got a post on Facebook for MyLiquorice. I browsed the catalogue and saw many European Liquorices that I had never seen before. I ordered a large pack of mixed gourmet, a pack of Dutch Buttons and a pack of hard gums. I placed all three packs in a tub and have been grazing thereafter. I love them all but especially the buttons.

26 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Interesting and Tasty

I have ordered a couple of times and recieved fast delivery. The sweets themselves are interesting and tasty. There is a diverse range and the flavours are fairly sophisticated. My Liquorice is a fairly pricey option but that is true with all quality sweets that are aimed at adults.

26 maart 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Worked out in the end

very pleased with how they resolved an order problem: now really looking forward to receiving their lovely liquorice!

24 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So good so far

Good selection on the website! Ordered like a selection box type thing for my mum for Mother’s Day. It came well packaged and came with a little booklet of what’s in the box/ what else they have to offer. Shd seems to enjoy them! (I don’t like liquorice so I can’t comment for myself personally!)

15 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought this for my husband for a…surprise.

I bought this for my husband for a surprise. However I was very surprised at the content of the bag.i ordered the mixed Gourmet Liquorice Assortment 500g.
I tasted the pontefract cakes and was immediately sent back to my childhood. I haven’t seen these for a long time. And my Husband loves them too such a variety of flavoured thank you xxxxx

5 februari 2021
Review zonder uitnodiging

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