My Liquorice Reviews 

189
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Fantastic flavours and variety. I haven’t had such delicious liquorice since I was a child ! The service from this small company has been excellent, I had a query , had been advised to eat liquoric... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently asked to change an order, the customer service I got from the company was excellent. A special thank you to Patricia. Jenny

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Received my order today, Lakrids by bulow. Arrived in a terrible state, chocolate had melted, the contents were in a right mess. However, after contacting My Liquorice, they have refunded my purch... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Probably the best tasting liquorice available in the UK and the most variety! The packaging is fantastic also for those who struggle with hand dexterity as super easy to open and seal closed again! Hi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Snoepwinkel

Geschreven door het bedrijf

For many, Liquorice is just black liquorice wheels or liquorice allsorts. For us, at My Liquorice, it is so much much more. We are dedicated to supplying our customers with the best liquorice from all around the world. We have a large range available exclusively online and are adding to our range daily. Whether you like extremely salty liquorice or sweet and chewy there is something for everyone at MyLiquorice.co.uk


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

189 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(189)

83 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Nothing special.

As the sweets are expensive compared to buying in a sweet shop I expected something special.I was disappointed by both choices. Ate a few and threw the rest away.With postage on top it was costly mistake.Nothing special,will go back to my local old fashioned sweet shop.

27 januari 2021
Review zonder uitnodiging
Logo My Liquorice

Antwoord van My Liquorice

Hello Mr&Mrs Potter,

I am so sorry that you had a bad experience with our products. This is very uncommon and we would really like some more information such as the exact produc/s you ordered and the issues with the flavours that caused you to throw them away.

We have sent a request for more information and we look forward to speaking to you soon :)

(P.S. in regards to the postage costs being high this is something out of our control. We are charged more by Royal Mail than we charge our customers and they have recently increased prices even further. The service we offer is really very good. It provides email and sms updates and often provides 1 hour delivery slots.)

Beoordeeld met 5 van de 5 sterren

Helllp!! I can’t stop eating this product!!!

A first time customer at Christmas, now a repeat offender!! This has got to be the liquorice to end all attempts at making the perfect liquorice!! Bought for my hubby as a gift and mainly eaten by myself!! I’ve now had to do 2 re-orders to reimburse him for all my scoffing!! The flavours are amazing - bought the mixed bag and was able to determine from there as to what we preferred.. truly old fashioned liquorice meets new fangled taste.. won’t ever be buying any 2nd rate liquorice again!

26 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely liquorice, great service

I love the salty liquorice and could easily be addicted to this. Ordered a few times, had one mix up with an order which was sorted out promptly- great customer service and lovely liquorice 😊

25 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love Liquorice.

I ordered the banana and liquorice, the fruit liquorice and the liquorice fudge in November and it was all delicious. Then for Christmas I tried the mixed bag, banana and liquorice and allsort fudge. All absolutely delicious again. The pieces of fudge are really big but easy to cut up or just munch bits off. Packaging is excellent and I received both parcels on time. Will definitely order some more.

25 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lots of lovely liquorice to choose…

Lots of lovely liquorice to choose from, you are literally spoilt for choice. Between the family we have made a few purchases and each and every one of them have been amazing. For all you liquorice lovers this is the place to go! First class for products, presentation and service.

25 januari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered a mixed box as a Christmas…

Ordered a mixed box as a Christmas present for my boss as he loves liquorice.
A bit disappointed as I wrote a nice note that was meant to go on the inside and it didn’t.
Sent a message to them and all they said was sorry it was missed as they were busy.
Won’t be ordering again. Sorry unacceptable.

25 januari 2021
Review zonder uitnodiging
Logo My Liquorice

Antwoord van My Liquorice

Hello Martin,

We completely agree that this was not acceptable and we can only but apologise for this.

The reason was partly that we were busy but we expected this and had made arrangments for extra staff members to be available.

The main issue was due to staff isolating. This caused our whole operation to be crippled and lead to one less experienced staff member having to process personalised orders.

I hope despite the lack of personalisation your boss liked the liquorice

Beoordeeld met 5 van de 5 sterren

Taste sensation

We first received a pack of liquorice & loved it. I have since ordered more as we absolutely LOVE it. Great communication & prompt delivery. Great as a gift as such wonderful unusual flavours.

25 januari 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Love Liquorice

I ordered two packets of the mixed varieties of this product and have to admit there were some I wasn't too fond of, but the majority were delicious and have ordered packets of those particular pieces of liquorice and am eagerly awaiting delivery as we speak. Thoroughly recommend if you are a liquorice lover.

25 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love liquorice and this site gives…

I love liquorice and this site gives you a great choice . The site is easy to use and the service is very good.The prices and delivery charges are reasonable . The sweets are very tasty and well made and presented.

25 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love My Liquorice

I love My Liquorice, it arrives well packed, fresh, soft and chewy,sweet and salty so much choice. I started with the mixed bag, picked out a few I loved and placed another order. Then did the same again until I found the liquorice I love and made another order. I was not disappointed. My orders have arrived very quickly, alway well packed even in the strange times we are living in. My Liquorice have great customer service, its a fabulous product and I highly recomend it to you.

17 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love My Licorice!

Tried a mixed bag about a month ago and have ordered 4 times since. So many type so the mixed bags are a great way of finding out which types you like.
Service has been excellent too. One order was incorrect, i.e. wrong item sent. Only took an email and received an apology, told to keep the wrong item (which were lovely too) and correct item received in a few days.
A special mention must go to the banana monkeys, so moreish it's crazy 😀
Will be ordering more as soon as these run out😁😁

16 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service and Products as Usual

I received another order from My Liquorice. The service was, as usual, fast and efficient. I love the Banana and Liquorice and this time decided to try the chocolate covered liquorice. It was delicious, and as they are adding more like this, I will be back.

16 januari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Shocking customer service

If I could have left no stars, then I would have. Shockingly poor customer service. I placed an order when there was a promotion, offering a free bag of liquorice with every order placed that day I did not receive this. I did not receive an apology. Surely the easiest thing to do would be to rectify the mistake and send the promised sweets. Instead I was given a £5 voucher ( which meant, with delivery costs, I would have to spend more money with them
!).:The voucher did not work. I was then sent another voucher, which also did not work!!! Since then, my attempts to contact my liquorice to resolve the matter, have been ignored. I had also asked that, if they could not send me the free bag, could I return the rest of my order for a full refund, including postage costs. This was also ignored. From a small business, trying to build a loyal customer base, I find this quite shocking and unbelievable 😡

5 december 2020
Review zonder uitnodiging
Logo My Liquorice

Antwoord van My Liquorice

Hello Lorraine, as you say we are a small new business and are trying to build a loyal customer base, however we have struggled through COVID with staff isolating.

This caused patchy communication throughout our whole team and I can only apologise for this.

I have personally checked these two gift vouchers today and they both work, so I am unsure what happened when you tried them. These two gift cards equate to more than you spent on liquorice with us initially.

I have now removed both of these gift vouchers from your account and shall send your free bag of liquorice out to you today.

Apologies for missing this in the first place.

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