Simon H. was precise on offering an ideal stairlift for my health requirements. We Needed many specific tech features to make it a good fit, Simon worked with the home office to provide something... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service from 'Julia' at our requested home visit. Julia explained everything clearly. Answered all our questions, in a very kind and friendly way.
Afternoon , very well presented pointed out a few things I had not thought about like it being slimline and having it encased so I could easily wipe it down no greasy bits to look at. Good price , g... Toon meer
Bedrijf heeft geantwoord
The service offered was fantastic. The surveyor Julie was lovely, really knew her job & gave us great advice. We were quoted a good price & were given an installation date straightaway so no waiting... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Geschreven door het bedrijf
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Contactgegevens
5 Roydsdale Way, BD4 6SE, Bradford, Verenigd Koninkrijk
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4,7
Uitstekend
225 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My Mobility and Representative Mr Mike Carroll.
Although we have not chosen My Mobility company for the stairlift to be installed because we are actually looking to rent rather than buy outright. I would like to express my thanks to Mr Mike Carroll who visited and was very informative and helpful. We would certainly look at the company in the future should our requirements and needs change.
Thank You Margaret Adams.
12 februari 2026
Review zonder uitnodiging
Antwoord van My Mobility UK
Hi Margaret,
Thank you so much for taking the time to leave such a thoughtful review.
While we completely understand your decision to rent rather than buy, we truly appreciate your kind words about Mike. We’re so pleased to hear that he was informative and helpful during his visit — we’ll be sure to pass your thanks on to him.
Should your needs change in the future, we’d be more than happy to help.
Steve Watson came today and was very…
Steve Watson came today and was very helpful; looking forward to stairlift being fitted.
12 februari 2026
Antwoord van My Mobility UK
Thank you so much for your 5-star review!
We’re delighted to hear that Steve was so helpful during his visit. We’ll be sure to pass your kind comments on to him.
We look forward to getting your stairlift fitted soon and making things that little bit easier for you.
Best wishes,
The My Mobility UK Team
Paula was lovely and so friendly she…
Paula was lovely and so friendly she put you at ease straight away.
Went through the products and allowed me to make an informed decision.
4 februari 2026
Antwoord van My Mobility UK
Thank you so much for your 5-star review!
We’re so pleased to hear that Paula made you feel comfortable and helped you choose the right product. I’ll be sure to pass on your lovely feedback to her.
Thanks again for choosing My Mobility.
Satisfied with the job well done
A good job was done fitting the stair lift, everything was left clean and instructions were clear as to how it worked. Very satisfied
6 februari 2026
Antwoord van My Mobility UK
Thank you for your 5-star review, Joan. We’re glad to hear you’re happy with the stairlift installation and the service provided. Your feedback is really appreciated.
My dealings with My Mobility were… first class
My dealings with My Mobility were excellent from the initial visit and the subsequent quote right through until the installation of the reconditioned Stannah stairlift. "Aaron", the installer, was most competent and very pleasant to deal with. He gave me and my wife a very professional demonstration of how to operate it and ensured that we were fully competent and satisfied before he left. Highly commended all round.
30 januari 2026
Review zonder uitnodiging
Antwoord van My Mobility UK
Hi Brian,
Thank you very much for your excellent 5-star review. We’re delighted to hear that your experience with My Mobility UK was first class from start to finish, and that you’re pleased with your reconditioned Stannah stairlift.
It’s great to know that Aaron provided such a professional installation and took the time to ensure both you and your wife were fully confident using the lift before he left. We’ll be sure to pass on your kind feedback to him.
Thank you for your recommendation and for choosing My Mobility UK. Please don’t hesitate to get in touch if we can assist you in the future.
Stay well clear
This isn't a proper company. Look them on Companies House. Seem to be a finance company. Siobhan, whose business card says Affordable Stairlifts and gives her job title as Technical Surveyor, was very nice but basically was pushing the reconditioned stairlifts. I guess these are the ones they make the most money on. The engineer that came to fit the stairlifts was fine, but charged my parents an extra £100 so that the lift would swivel at the top of the stairs automatically. This was not discussed during the meeting with Siobhan. There was no paperwork left after installation, so no copy of the invoice/payment, no instruction manual or number to phone in case of any problems. Siobhan had said the stairlift would be in mint condition but it definitely was not.
Unfortunately my father passed away less than a week after installation. We asked if there was the possibility of buy back and was told yes of course but then we were only offered £300 after paying £1900. And we had still not had the £100 over charge which Mitch said would be refunded. Communication was appalling. Stay well clear and find a real company.
28 mei 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Hi Sally,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your father’s passing and would like to begin by offering our sincere condolences to you and your family.
We’re also sorry to read that your experience did not meet expectations. We would like to reassure you, that we are a legitimate trading company. Our registered trading name on Companies House is MY MARKETING SOLUTIONS, under which we operate our stairlift and mobility services.
We take concerns like those you’ve raised very seriously. We have already requested further information from you so that we can fully investigate the points mentioned, including pricing, paperwork, communication, and the discussions around buy-back and refunds. Without specific details, we’re limited in what we can review publicly, but we are absolutely keen to look into this thoroughly and fairly.
Our aim is always to be transparent, supportive, and professional, especially during what can be a very difficult time for families. We would genuinely welcome the opportunity to address and resolve these matters directly.
Please contact us with the requested information so we can investigate this further for you.
Kind regards,
My Mobility UK
Trading name: MY MARKETING SOLUTIONS
Was very impressed
Today I rang to ask for a quote on a stair lift a man named Ben came on the same day was very knowledgeable about what we wanted
30 januari 2026
Antwoord van My Mobility UK
Hi Christine,
Thank you so much for taking the time to leave such a lovely 5-star review. We’re really pleased to hear that you were impressed with our service and that Ben was able to visit on the same day and provide clear, knowledgeable advice about the stairlift options.
Your feedback means a lot to us, and we’ll be sure to pass your kind words on to Ben. If you need any further help or have any questions at all, please don’t hesitate to get in touch.
Had quote the same day
Had quote the same day. Ben was really helpful and honest, great service!!
30 januari 2026
Antwoord van My Mobility UK
Hi Miss Jones,
Thank you very much for your 5-star review. We’re delighted to hear that you received your quote on the same day and that Ben was helpful and honest throughout the process. Providing clear and reliable service is something we take great pride in, so it’s lovely to receive this feedback.
Fabulous stairlft installed quickly and…
Fabulous stairlft installed quickly and expertly by Kirsty.
29 januari 2026
Antwoord van My Mobility UK
Thank you very much for your 5-star review. We’re so pleased to hear that you’re happy with your stairlift and that it was installed quickly and expertly by Kirsty. We’ll be sure to pass your kind words on to her — she’ll really appreciate it.
The stairlift provided is excellent
The stairlift provided is excellent, the installation was also quick and very efficient and we were given excellent instructions for its use. Our only problem was communication with the company at the beginning was very poor.
27 januari 2026
Antwoord van My Mobility UK
Thank you for your 5-star review and for sharing your feedback.
We’re delighted to hear that you’re pleased with the stairlift and that the installation was quick, efficient, and clearly explained. That’s exactly the standard we aim for.
We’re very sorry to hear that communication at the beginning didn’t meet expectations. Your feedback is important, and we’ll be reviewing this internally to ensure we improve the experience from first contact through to installation.
Thank you again for choosing My Mobility UK.
Julie
Julie, the rep, was very politeand professional. I'd already done some research so I was familiar with some of what she was saying. She quoted me a price that I was happy with and I signed up for the stairlift. The whole procedure was painless. Thanks Julie for making it so.
4 november 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you for your 5-star review. We’re really pleased to hear that Julie was polite, professional, and made the whole process easy and stress-free for you. We’ll be sure to pass on your thanks to her.
From Start to finish a professional Team.
From Start to finish a professional Team.
A knowledgeable Surveyor explained all options, not a hint of pressure sales. Installation was done to a very high standard and a little problem sorted by a top class Customer Service team.
All in all a very good experience.
Would not hesitate to recommend this team, they know their job and do it well.
Ken Holland
27 januari 2026
Antwoord van My Mobility UK
Thanks so much for your kind words Ken, we are so glad you are happy with the final product and the service you have received, we wish you well .
Stair lift.
Phoned up for a quote and viewing, gentleman came round the next day to measure up and within a week the stair lift was fitted, good price and good overall service.
26 januari 2026
Antwoord van My Mobility UK
Thank you for your 5-star review. We’re pleased to hear you were happy with the quick turnaround, competitive price, and overall service. Your feedback is very much appreciated.
Would absolutely recommend
Would recommend this company. Their Salesman Keith Hall was especially understanding of my elderly Fathers needs. He made the whole survey thing easy to understand too. Many thanks
26 januari 2026
Antwoord van My Mobility UK
Thank you so much for your wonderful review and recommendation.
We’re so pleased to hear that Keith took the time to understand your father’s needs and made the survey process clear and easy. Providing supportive and straightforward advice is something we pride ourselves on.
We’ll be sure to pass your kind words on to Keith.
Many thanks again for choosing My Mobility UK.
Mike was friendly and clear with the…
Mike was friendly and clear with the info given not just trying to sell us the most expensive option
26 januari 2026
Antwoord van My Mobility UK
Thank you so much for taking the time to leave us a 5-star review. We’re really pleased to hear that Mike was friendly, clear, and focused on finding the right option for you rather than simply the most expensive one.
Before I had my chairlift I really…I really hated going up and down stairs
Before I had my chairlift I really struggled getting up and down stairs, but it's a pleasure doing that now.
I just sit on the chairlift press a button and off I go.
26 januari 2026
Antwoord van My Mobility UK
Thank you for your 5-star review. We’re really pleased to hear how much easier and more enjoyable the chairlift has made moving around your home. Your feedback means a lot to us.
Steve Watson
Steve Watson. Lovely gentleman not pushy. Very informative. I've purchased with confidence. Thankyou
20 januari 2026
Antwoord van My Mobility UK
We’re delighted to hear that Steve made you feel comfortable and well informed, with no pressure. Purchasing with confidence is exactly what we aim for, so your comments mean a great deal to us.
Thank you for choosing My Mobility UK.
Steve Watson was very friendly and…
Steve Watson was very friendly and informative which helped us with our decision very knowledgeable.
17 januari 2026
Antwoord van My Mobility UK
Thank you, Tracy, for taking the time to leave such a positive review.
We’re really pleased to hear that Steve’s friendly and knowledgeable approach helped you make the right decision. Providing clear and honest advice is very important to us.
Paula came from my mobility uk
Paula came from my mobility uk she was very professional and very knowledgeable on stair lifts and helped us pick the right stair lift for us Paula is a credit to your company
17 januari 2026
Antwoord van My Mobility UK
It’s great to hear that Paula provided a professional and knowledgeable service and helped you choose the right stairlift for your needs. We’ll be sure to pass on your praise — she really is a credit to our team.
Thank you for choosing My Mobility UK.
Fantastic experience throughout!
Great communication throughout the process. The sales team were helpful and knowledgeable without trying to hard sell their expensive product, even giving the option to save with a reconditioned stair lift, which was perfect for us. Installation was arranged within a week! On the day, the engineer went above and beyond, even helping to bring in a heavy delivery for my mum as the courier from another company was incompetent. Would highly recommend this company. Thank you.
15 januari 2026
Antwoord van My Mobility UK
Thank you so much for your fantastic review.
We’re delighted you were happy with the communication, the no-pressure approach from our sales team, and the option to save with a reconditioned stairlift. It’s also wonderful to hear how our engineer went above and beyond on installation day — we’ll be sure to pass this on.
Thank you for recommending My Mobility UK, it truly means a lot to us.
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