My Mobility UK Reviews 228

Very positive experience from first enquiry, to salesman coming out and measuring up and the fitter did a good job.

Really pleased with everything to do with My Mobility UK's service! Quick to contact us and arrange a visit, a lovely kind salesman who explained everything very clearly and presented multiple options with clearly pros and cons for each one. We opted for a very reasonably priced refurbished stair lift. It was installed within a week and my parents are happily using it!

Keith was very helpful and informative. We purchased a reconditioned stair lift. I will update with details of fitting etc but the sales process was easy, informative and no pressure. Thank you.

I had a wonderful experience from the start. Keith talked me through the options I could choose from, was very patient with me and explained everything thoroughly. I had to cancel my initial installation date as I ended up in hospital, the people at customer service were very understanding and when I came out of hospital were very helpful in arranging a new date. The technician who installed my stairlift was excellent and helpful. Even when I had a couple of teething problems my fault for not always understanding, the team were only a phone call away and were always helpful and reassuring. I am extremely happy.

Everything brilliant from initial enquiry to final fitting.
Options fully explained, no pressure to decide, and caring, considerate, friendly and efficient fitter.
No hesitation in recommending this company.

The whole experience of fitting a stairlift was made effortless due to your wonderful staff, from the lady who came to measure up , the fitter and the aftercare service. The fitter gave Ian and myself a thorough trial on the lift, leaving us confident in how to use the equipment.

I really cannot express how polite, friendly and informative Ryan who fitted it was. It was a pleasure to have in my home
If I have one negative it was the man who came to measure gave me a price then when he left I looked at the invoice and it was £200 dearer. My fault should have checked at the time

UPDATE: I have had a conversation with Mitch today, and he was quite clear that the ball had been well and truly dropped with regards to our experience with them. I asked for an explanation in order to understand what had happened, and I am persuaded that, at least in part, the almost total lack of communication was due to a mix of circumstances outside of his control, which, in my opinion, he was right in prioritising.

I understand that there has also been a certain amount of restructuring put in place to provide better customer communication. We received a full refund into our bank account whilst I was on the phone. I wish Mitch and his company the best for the future. When they get it right, they seem to do a decent job. Accordingly, I have upped my rating. Original review follows.

Regrettably, we cannot recommend this company due to our recent experience of them.

We ordered a refurbished Stannah stairlift after being assured that we would receive a full refund right up until just before installation, should we cancel. Because of the nature of my wife’s disability, we asked and got a specific assurance from the salesman on a particular aspect of the operation of the stairlift.

Having given it some thought, we decided that we would rather have a brand new chairlift, and, because of that, my wife emailed My Mobility cancelling the order two days later. Because this happened over a weekend, my wife telephoned on the Monday to confirm the cancellation and was told someone would call her back. No one did.

I phoned two days later, and was told someone would call me back. I had a cordial conversation with Mitch, a director, when he called a short time later. He said they could supply a new Stannah lift and would I allow him 24 hours to get a quote together. I agreed as he said we could have a full refund if the quote was not acceptable.

In the meantime, we checked out the user manuals on the Stannah website and found out that the assurance we had been given regarding the use of the lift was wrong, and my wife would have difficulty operating the lift. I emailed to explain this and request a refund. We have not received any reply to the refund request.

Any subsequent attempt to talk to Mitch has resulted in being told he was either in a meeting or on the other line and would call back. He has not.

We have completely lost confidence in the company, and sent a formal letter of complaint to their registered offices in Bradford, requesting a reply within 14 days. No such reply has been forthcoming.

I am genuinely glad that they have been of help to so many of their clients, but in our case, I am afraid, they have been severely lacking. We still have not received a refund.

Steve Watson came today to quote for a new stairlift he was very professional and explained everything I was very satisfied with everything.

Steve Watson very good service 👏

I recently realised the need for a stairlift, and it took me little time to find the one that appeared to suit our needs, discovering My Mobility Uk online, and choosing the Handicare 1100.
Chris Newson visited us on the 3rd November and provided full information, agreed on a price and date of installation etc. Within 5 days the installation had taken place and everything carried out with the minimum of fuss and the maximum of efficiency.
Chris’s expertise in everything he said and did was of the utmost quality, with his knowledge on stairlifts absolutely top rate, and his personality shining from beginning to end.
Extremely impressed.
Clive Hillier,
Castor,
Peterborough.

I have used many different people for work and were very impressed with the way mike Carroll
Did his survey and we purchased 2 Stairlift got a great price and good quality and values and wood recommend this company and the installer went out of his way to help me very clean and professional installed thank you for your help My mobility wood recommend 10 stars out of 10 thank you

Very good service and Steve was very helpful

Paula Szubrycht came to do our home assessment and was friendly and very helpful in assessing our needs for the stair lift. She was thorough and really helped us to choose the appropriate stair lift. The engineer from Aspire who came to fit it was polite, friendly and efficient. He talked us through using it and we both had a go to see how it worked

Trevor who came to my mums home explained everything to us in a clear and concise manner. He was very kind to mum and he was polite. The engineer who fitted the stairlift was great, very polite and he explained the way mum needed to operate the lift by demonstrating himself and also instructed mum when she first used it. Both of these gentlemen get a 5 🌟 review from us

Very good very helpful..
Steve Watson

Julie was a very personable person and made everyone feel at ease whilst explaining the options of lifts and procedures for getting one fitted.

Steve Watson called today to do a survey for a stair lift he was really pleasant to talk to and explained everything I needed to know to make an informed choice

Steve Watson has been very thorough explaining all the benefits