I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... Toon meer
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... Toon meer
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contactgegevens
First Floor, 5 Fleet Place, EC4M 7RD, London, Verenigd Koninkrijk
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Uitstekend
607 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Increasing my AVC
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over and updated the records. I received an email this morning advising the update had been approved.
8 september 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
assistant was really polite and…
assistant was really polite and friendly, listened and adjusted exactly what was asked.
9 september 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very swift and professional service
Very swift and professional service, within two minutes my query had been resolved satisfactorily.
9 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Problem swiftly dealt with
Katie was very helpful and knew exactly where I'd gone wrong with my application. She sorted the problem quickly and efficiently.
8 september 2026
Antwoord van my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Customer Services call
Customer Services call - they were Knowledgeable, listened to what I needed and gave clear and helpful advice.
8 september 2026
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very good and helpful service
7 september 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent service
Katie listened to my issue and was able to sort it out straight away. Brilliant and friendly service!
7 september 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Helpful
Helpful, jargon free responses provided to questions I needed further clarification on.
7 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Customer Service
Having tried to use the online chat which wasn't answered, I called instead. Spoke to a lady who was extremely helpful and resolved my issue straight away. Great customer service and shows that sometimes a human is better than a machine!
28 augustus 2026
Antwoord van my money matters.
Hi Nicola,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Explained really well
Explained really well. Was able to follow
4 september 2026
Review zonder uitnodiging
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Kelsey was very friendly professional…
Kelsey was very friendly professional and helpful
Thank you
4 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really impressed…
I am really impressed with this service. Only recently joined but I’ve been extremely pleased with the service to date and anticipate that they are going to be a genuine help in my retirement planning from the service that is on offer. Kate helped me today and she was great too.
3 september 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Good customer experience
Katie, from MMM customer services, was cheerful, warm and friendly and clearly explained how to use the portal and how to calculate the actual cost of the AVC uplift
3 september 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Member of staff was very helpful
Member of staff was very helpful. Was on hold for a few minutes before I could speak to anybody.
3 september 2026
Antwoord van my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Very quick
Very quick, professional service and took the time to make sure I understood the information provided. Great service!
3 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great customer service provided by…
Great customer service provided by Nirin, who listened to my query and guided me with efficiency on what to do next. Booked me in for a free My Money Matters 1 to 1 pension review appt
3 september 2026
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Sandra was able to resolve my issue…
Sandra was able to resolve my issue quickly and effectively - thank you Sandra!
3 september 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My experience speaking to Nirin today…
My experience speaking to Nirin today was fantastic. He was very knowledgeable and extremely patient especially that I have little to no understanding of money matters. A definite asset to your team
2 september 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
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