MYOB Reviews 

Long wait time, repeating authentication every time when transferred to a new agent, been on hold for over 30 min 3 times today.

With the software, it is temperamental, just doesn't work out of the blue.

MYOB seems to have gone backwards over the years, I have had the worst experience ever trying to cancel a subscription waiting for over an hour on the phone been assured that it is done and realising two months later that my account is still active and am still being charged every month.🤦🤦, then going over the whole process again for another hour and a half just to cancel. Would not recommend myob to any one!!!

One year ago, I signed up for a trial of MYOB Solo, but it didn’t suit my business. I missed the cancellation deadline and was charged the annual fee. I initially requested a refund, which was declined, and I accepted this outcome and proceeded to cancel my account via their call centre, as required.

It’s worth noting that cancelling MYOB is unnecessarily difficult. You cannot cancel your account yourself; you must call their call centre. I completed this process and moved on, assuming the matter was resolved.

This year, on the day my subscription was due to renew, I received notice that I would be charged again within seven days. This came as a complete surprise, as I had already cancelled. It appears that cancellation was never processed, and my account remained active.

When I contacted MYOB, I was told there was no record of my previous cancellation. Regardless, I know I cancelled. I am now being charged $99, and my objection was dismissed with a reference to their terms and conditions requiring cancellation at least ten days prior to renewal.

What is particularly frustrating is the lack of any renewal reminder. No email was sent ahead of the charge, despite the significant increase from the initial trial fee. A simple notification would have prevented this situation entirely.

Instead, there has been no attempt to resolve what appears to be a failure in their own process. My account has now been cancelled after the renewal date, yet I am still expected to pay for a full year of a service I do not use.

A more reasonable and customer-focused approach would have resolved this quickly. DO NOT USE MYOB

I have been on hold for support for an hour and ten minutes and waiting. The support I need is not relevant to this post. Noting the experience for the record is.
Profile: 20+ year customer.

Absolute disgrace.

Note to MYOB: don't bother posting here how sorry you are to hear of my experience. I won't believe you and nor will anyone who reads it.

Predatory. Charges $9 first year, then $99 and says nothing in reminder about this, nowhere on membership or billing says it. Cancel subscription button says to call - then you're on hold for 30 minutes plus! And they try to talk you out of it.

I recently attempted to cancel a MYOB subscription and found the process unnecessarily difficult. Despite submitting a written cancellation request before the billing date and making multiple attempts to contact support, I was repeatedly directed back to the phone line, which often failed to connect.
When I finally reached an operator, I was informed of a 10‑day cancellation notice period — a requirement that had not been clearly communicated during sign‑up or in any of the automated responses. This resulted in being charged for an additional month, despite notifying MYOB ahead of the billing cycle and demonstrating multiple unsuccessful attempts to comply with their process.
While the representative I eventually spoke with was polite and did process the cancellation, the overall experience highlighted significant issues with accessibility, transparency, and customer support responsiveness. A straightforward cancellation should not require this level of persistence.

Would not recommend MYOB if you have a choice. They change things without notice, I've now had 3 price increases in 2 years. It's not responding with constant daily crashes and you couldn't even add the accountant to your file without a hassle. Even speaking direct with MYOB they lied about it and told me it had been sorted when it hadn't. The accountant had to get their MYOB case manager to sort it for me. Useless all around - you are better off to go with Xero. Only reason I'm still using this is because the hassle of swapping systems but one more thing from MYOB that makes my life or business more difficult and I'm done with them. This system is getting to be a bit of a joke

Can you please send me a contact number in Australia so I can talk to a human being. Chat on line with an issue is a waste of time. My anxiety levels go through the roof anytime I need to deal with MYOB. I basically set aside half a day.

I’ve unfortunately been left with no option but to leave a review in the hope of getting a response.

I have been trying to update ownership/director details on our MYOB account since January, and three months later I am no closer to resolution than when I first raised the request. This is a basic compliance requirement and should not be this difficult to complete.

I have submitted the required forms and documentation multiple times, often repeating the same process due to a lack of clear communication. Responses regularly take up to two weeks and do not address the actual issue, resulting in an ongoing cycle of delays.

I have also spent over 1.5 hours on the phone with support, only to be told the matter needs to be escalated - for a simply updating details.

I have been dealing with a representative named Maricris, and the level of support provided has been extremely disappointing, with little progress or accountability throughout the process.

At this point, this has gone well beyond a reasonable timeframe for a straightforward request.

Worst Customer Support, takes nearly an hour on phone to identify they don't have the capacity to understand the problem they created and shifts the call from one dept to another.

I've been a loyal user of the myOB accounting application for many years and initially, my experience was very positive. The features were robust, and the customer support team was exceptional, always ready to assist with any queries I had. However, my satisfaction began to decline recently for several reasons.

Over the past few years, I've noticed an alarming trend: the fees associated with the application have escalated significantly. While I understand that inflation and other factors can impact pricing, the rate increases have felt excessive and unjustified. More troubling is the decline in customer support. Where I once received prompt assistance, I now find myself waiting on hold for long periods, often with no resolution in sight.

To make matters worse, they have recently changed their payment processing options, limiting my clients to credit card payments only, with a staggering 5% fee. This is not only inconvenient but also burdensome for my clients, making it harder to manage transactions effectively.

Given these changes, I've decided it's time to seek out another accounting application that aligns better with my needs and offers more reasonable fees and reliable support. Reading through recent reviews, it's clear that my experience is not unique, and I no longer wish to support a business that seems to prioritize profit over customer satisfaction.

Honestly horrible cancellation process, feels borderline illegal to be forced to call, be left in a queue, and then met with an operator actively trying to talk me out of cancelling, then left on hold AGAIN. Do not sign up to MYOB they will make it near impossible to cancel your subscription. TERRIBILE.

MYOB solo... dont get yourself caught. $10 for first year then $100 for year 2, fail to cancel less than 10 days out and your stuck for another year. So easy to sign up, very hard to cancel. Typical of those cheap entry deals.

Absolutely terrible customer service

Pity there isn't an option for zero stars. For four weeks I have persisted on trying to use MYOB. its not that the product is terrible, but rather when something goes wrong (and it frequently does) then to reach their support you will be stuck on hold for at least 3 hours. They might be able to help you, but more likely they will transfer you through at least 4 different departments and finally they say they will organise someone to call you back within 3-4 business days. To bad if there is a problem on a Thursday or Friday. Their biggest hurdle is there software is locked down from sending out multiple invoices. On your first day you will be allowed to send 2 invoices and then you will need to contact support to have them raise the limit. A month later you can send 10 invoices a day. Then you will need to call support again. This product is probably the reason many small businesses have failed. Avoid it like the plague. Xero, Odoo or quickbooks are probably far better options. Even if your accountant recommends it, avoid it like the plague.

Very bad software and a greedy company.

Used MYOB for about 8 years, their software is very unintuitive and hard to use, despite multiple big updates. Had many instances of technical errors, which caused data loss and a lot of our manual labour to fix the problems. No compensation, no recourse.

Furthermore, we have migrated to Xero and stopped using their software for a few months. They refused to refund the monthly fee, which was directly debited from our bank account, saying that it's our responsibility to stop the plan from renewing. But we've completely stopped using MYOB during these months. Once your money is in their pocket, you will never get it back, no matter how bad their service and product is.

Software has many limiation, they just attract you signed up free trial, when you want to cancel, they taking time accept request wait until finish 14days. After that answer like you have requested after 14days so refund possible.

Trying to cancel a subscription is extremely difficult.
I signed up for a MYOB Business Lite subscription on a weekend (31/01) and called the following Monday to cancel as the product I paid for was not suitable for my business without outlaying more money to upgrade. You cannot cancel online and are forced to contact them by phone, only to spend a good 20mins on hold before someone answers. The person I spoke with advised me that my account would be cancelled and I would receive an email from the billing team confirming a refund. Despite this, my credit card was still charged six days later. Called again today 10/02 only to be told that there was no reference to my call on the 02/02 and my subscription was active until 31/12 and if I wanted a refund I needed to do it via the website. This information was not provided to me on my first call. When you do log a support request, there is no record of it, no email, nothing, so you will be lucky to get any kind of response.

I have been trying to change the administrator of my companies for weeks. Each time I send an email to support, I receive no reply and then a few days later an email saying 'case was closed on your request'. Very frustrating since I can't even cancel the subscription or anything without changing the administrator.

Currently trying to cancel my subscription and been on the call for 15 minutes so far. For such a simple thing I have been asked so many questions as to why I want to cancel and have said "please just cancel my subscription" at least 12 times. Now put on hold for 8 minutes while they process it. Why is there no function online in my account to cancel? This function exists with any streaming service or many other companies that literally have millions of customers? Very easy to take your money but not so easy to stop it!!