I am trying to migrate from Reckon Account Hosted to Reckon One. My experience has been an absolute nightmare. In order to work on the migration I need to leave my shop and go to the office. I give th... Toon meer
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Lees wat reviewers zeggen
Very good technical support. A very helpful and patient technician guided me to my program. I would have found it very difficult. One thing- when ringing me , I will not answer unless the person ide... Toon meer
After sales service is exceptional. This company is one of the very few that one is able to talk to a human being over the phone. This is what this product offers. The customer service team are frien... Toon meer
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Toon meer
Bedrijfsgegevens
Over Reckon
Geschreven door het bedrijf
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Contactgegevens
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australië
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,3
Uitstekend
2K reviews
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Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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I am trying to migrate from Reckon…
I am trying to migrate from Reckon Account Hosted to Reckon One. My experience has been an absolute nightmare. In order to work on the migration I need to leave my shop and go to the office. I give the onboarding team a time and they don't call me back. when they call they call me on time when I am working and cannot take the call. Sometimes the phone does two rings and they close and live a message. When I try to contact the lady form the onboarding team they don.t transfer the call. Yesterday, 16th of July, she called when I was busy with customers. Her name is Baby. She promised to call me back at 4pm. I left the shop, went home to my office and she didn't call. I sent several messages to Santiago from the sales and he didn't reply. I need to connect our account, complete the reconciliation and get our accountant connected for lodging the BAS. I have been with account hosted for over 20 years. I was suggested to migrate to reckon one to facilitate the new lodging of the super reports. It has been an absolute nightmare. It was supposed to be easy and straight forward and it is not. Think twice before choosing reckon over Myob or Xero.
17 juli 2026
Review zonder uitnodiging
Does everything i need it to and staff…
Does everything i need it to and staff are helpful when I have a problem
15 juli 2026
Very helpful and easy fix re the new…
Very helpful and easy fix re the new superannuation payment
7 juli 2026
absolutely horrible customer service
absolutely horrible customer service. I really tried to be patient and give it a go. I was trying to figure out why my software just denied me access. and the lady made me download some sketchy software no one's ever heard of, to take complete control of my computer. And then she started doing things on the reckon website, but she looked like she had no idea what she was doing AT ALL. I asked her questions, which she just ignored and continued talking about hot to use the payroll software. and then after asking multiple times and a 40 minute call, I got frustrated with her and told her strongly what feature I am looking for - for my employees to be able to submit their own hours for their own timesheets - and she said "oh no we don't have that". A 40 MINUTE CALL TO ANSWER ONE SINGLE STUPID QUESTION. WHY COULDN'T SHE SAY THAT IN THE BEGINNING. THAT'S ALL I WANTED!!!
You can also barely understand what the foreign lady is saying! Horrible service!
7 juli 2026
Review zonder uitnodiging
After sales service is exceptional
After sales service is exceptional. This company is one of the very few that one is able to talk to a human being over the phone. This is what this product offers. The customer service team are friendly,efficient and very knowledgeable.
A very happy customer
16 juni 2026
they make sure that I understand…
they make sure that I understand everything that I have to do
16 juni 2026
Karren was very helpfull
5 juni 2026
Antwoord van Reckon
Excellent to hear Ken!
Karren is definitely one of our superstars and its awesome to hear she was able to help out.
I'll shoot this over to her and her team as I know they'll be super excited to see this 🙂
Thanks so much for taking the time to share your feedback, cheers!
Technical support was excellent
Technical support was excellent, sorted out my problem and was able to assist remotely to get me up and running. Thank you
1 juni 2026
Antwoord van Reckon
Excellent to hear the support team were able to help out and get you back up and running Bryony! Thanks so much for taking the time to share your review and feedback 🙂
Happy with software and support
25 augustus 2025
Antwoord van Reckon
Great to hear! Thanks so much for your review and feedback 🙂
Customer care IRL
Had a call from Reckon customer care 5 minutes after I signed up for the free trial. Unheard of! So far, so good.
28 mei 2026
Antwoord van Reckon
Super glad to hear our team could jump in so quickly and touch base with you. Its definitely something we care a lot about so it’s great to know it made a positive first impression 🙂
If you need anything as you continue your trial, we’re always here to help so sing out if you need a hand.
Cheers!
I change from a Desktop version of…
I change from a Desktop version of Rekon to Reckon One.
They said my data would be transferred over in a migration process.
Two months later it's still not correct. Emails as phone calls haven't got any results and even when I point out that balances are incorrect, they have done nothing.
What customer service????
Kevin
12 maart 2026
Review zonder uitnodiging
Antwoord van Reckon
Hi Kevin
As we've been chatting about in our conversation on Facebook, we're more than happy to look into what's happened during the course of your migration and we've taken steps to make contact with you in order to do so.
Please reach out to us at your earliest convenience using the contact details that our migration specialist has left in his voicemail to you and we'll get this moving in the right direction.
Thanks
very helpfull in the tech centre
20 mei 2026
Very good technical support
Very good technical support. A very helpful and patient technician guided me to my program. I would have found it very difficult.
One thing- when ringing me , I will not answer unless the person identifies themselves and Reckon does not-just a small thing but fixing it would make the service perfect!
18 mei 2026
The technical support was excellent…
The technical support was excellent when I had an issue today
23 april 2026
Antwoord van Reckon
Great to hear our technical support team were able to help out and thank you so much for sharing your feedback & review Jeannine!
Antwoord van Reckon
Thanks so much for sharing your feedback Kevin, we really appreciate it!
Cheers!
Staff commication and listening skills.
The listening, helpfulness and communication skills of Arpit!!
17 april 2026
Your staff was very polite
Your staff was very polite, helpful, understanding of the problem I was having and went out of her way to ensure the problem was rectified.
14 april 2026
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