I am trying to migrate from Reckon Account Hosted to Reckon One. My experience has been an absolute nightmare. In order to work on the migration I need to leave my shop and go to the office. I give th... Toon meer
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Lees wat reviewers zeggen
Very good technical support. A very helpful and patient technician guided me to my program. I would have found it very difficult. One thing- when ringing me , I will not answer unless the person ide... Toon meer
After sales service is exceptional. This company is one of the very few that one is able to talk to a human being over the phone. This is what this product offers. The customer service team are frien... Toon meer
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Toon meer
Bedrijfsgegevens
Over Reckon
Geschreven door het bedrijf
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Contactgegevens
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australië
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
quick and efficient support response
2 april 2026
excellent service and my guy well…
excellent service and my guy well versed and very pleasant
1 april 2026
Locked Out of My Own Financial Data Unless I Keep Paying
Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data.
You don’t just lose access to the software — you lose the ability to even view or export your own financial records unless you keep paying. There’s no read-only mode, no grace period, and no way to retrieve your data without renewing.
They claim you “own your data,” but in reality, you can’t access it without an active subscription. That’s not ownership — that’s dependency.
Would not recommend to anyone who values control over their own information.
27 maart 2026
Review zonder uitnodiging
Antwoord van Reckon
Thanks for taking the time to share your feedback Josh.
We’d like to clarify how Reckon Accounts Personal works in this regard. Access to the software, including the ability to open, view, and export your data is tied to an active subscription. This has always been the case and is outlined in our product information and terms for the Reckon Personal range. At this time, a read-only mode is not available in the Personal range software.
That said, you absolutely do retain ownership of your data. Renewing your subscription will restore full access to your existing file, allowing you to view or export your records at any time.
We understand this setup may not suit everyone, and we genuinely appreciate your feedback.
I had such wonderful support from Jason…
I had such wonderful support from Jason Z, it was great to have my problem solved with such professional help.
12 maart 2026
Still no fix for cash flow problrm
Still fix for cash flow problem this person says I knew how to fix which is not true setting my computer date back to pre-January is not a fix to the program. Its a program Fault and it is now march and nothing has been done to fix it
Andrew Triplady is not correct
Andrew Tiplady
1 review
AU
Rated 5 out of 5 stars
5 days ago
Verified
Immediately service
You new how to fix the problem immediately
26 januari 2026
Review zonder uitnodiging
Antwoord van Reckon
Hi there
Thanks for your patience while we worked on addressing this issue. I'm happy to advise the cashflow forecast error in the Reckon Personal v31 software has been fixed and you'll find details of this on our Community here -https://community.reckon.com/discussion/8102411
If you have any questions, feel free to add a comment the Community and we'll do our best to assist.
Cheers!
Great Support
Very fast turnaround time for my support query and excellent, knowledgeable help
24 februari 2026
Excellent Service
I received excellent service and assistance from Reckon, despite my lack of knowledge.
22 februari 2026
Great Service from Rohit
The advice and service provided to me by Rohit when installing a program update was great. He was very helpful, extremely polite and clear and concise with the instructions that he gave.
2 februari 2026
Staff most helpful and polite
Staff most helpful and polite. Willing to help set up Host program
23 januari 2026
Antwoord van Reckon
Great to hear the team were able to help out Lorraine! Thanks so much for taking the time to share your feedback 🙂
NOT suitable for Australian Businesses
too may tax codes not relevant to australia- too complex for a simple bookkeeping software. not user friendly. cancelled trial within 10 mins. I dont care about USA tax codes or whatever. Why not make it simple like Xero - just need WITH GST and NO GST.
17 januari 2026
Review zonder uitnodiging
Antwoord van Reckon
Hi Tina
Reckon software is built specifically for Australian businesses and supports Australian GST and tax reporting requirements. The tax codes you’re seeing aren’t US-specific, but are designed to cater for a wide range of Australian business scenarios and compliance needs. We appreciate that, for some users, this can feel confusing or overly complex when you’re just looking for a simple “GST” or “No GST” option.
We’d genuinely value a bit more insight into which tax codes caused the confusion and what you were trying to achieve at the time. That feedback would help us understand where the experience didn’t meet expectations and where we can improve clarity or onboarding. If you’d be open to it, we’d also be happy to arrange a quick chat with our product team to walk through the setup and gather your feedback directly.
We’re sorry we didn’t have the chance to support you during the trial, and we appreciate you taking the time to share your experience.
If you'd be open to a chat, please feel free to shoot us an email at community@reckon.com and we'll set up a call
Cheers!
The problem was difficult to resolve
The problem was difficult to resolve. However, the agents persevered until we were able to solve the underlying issue, preventing bank feeds from working correctly.
20 november 2025
Antwoord van Reckon
Awesome to hear the team were able to assist to resolve a complex issue and thank you so much for sharing your feedback David!
I had problems and your man did a great…
I had problems and your man did a great job guiding me through the system - well done
13 januari 2026
Antwoord van Reckon
Excellent to hear! Thank you for taking the time to share your feedback Peter.
My perpetual reviews..Reckon Accounts Plus extortion.
My perpetual reviews..... Been using Quickbooks/Intuite/Reckon software for decades; until I upgraded to Reckon Accounts Plus in 2016 - then my "Perpetual" license was converted to "Extortion" version in 2021 when they refused to re-activate and wanted me to go subscription....
Thankfully, I use small program to by-pass their "activation" check and so far have managed to keep my "perpetual" Reckon Accounts Plus running on Windows 11 PC :)
15 december 2024
Review zonder uitnodiging
Antwoord van Reckon
We’ve already responded to this review in 2024, however we want to clarify a few points for anyone reading.
At no point has Reckon engaged in “extortion.” Reckon Accounts Plus transitioned from a perpetual licence to a subscription model as part of a clearly communicated product lifecycle change. This shift was necessary to support ongoing compatibility with modern operating systems, security requirements, and continued product maintenance and compliance. Activation of legacy perpetual licences was retired in line with those policies.
While we understand that this change was frustrating for some long-term customers, it was not targeted, arbitrary, or designed to force users into outcomes unfairly. Subscription pricing and licensing terms have always been transparent and optional, with customers free to choose whether to continue using supported versions of the software.
We also cannot support, endorse, or comment on the use of third-party tools to bypass software activation, as this falls outside our licence terms and supported use of the product.
We genuinely value the many years you used Reckon software and regret that the licensing transition did not meet your expectations. Our team remains available to discuss supported options should you wish to engage with us directly.
Thankful user
The fact that Avinash was so patient with me. I wouldn't have been able to correct my figures without him
11 december 2025
Antwoord van Reckon
Thanks so much for sharing your feedback for Avinash! Awesome to hear he was able to help out and I'll shoot this review over to him and his team, I'm sure they'll be absolutely stoked to see it 🙂
Extremely helpful and very patient
9 december 2025
Accounting software company that cannot account
Accounting software company that cannot track payments. Customer support is customer non-service. Recurrent issue that has not been fixed in a year despite assurances that the problem has been fixed, and the issue recurs the following month. Customer service personnel that lie re call backs that never happen, and certainly if they ever do it is not in a timely fashion. No one takes ownership of their decisions or actions. Worst company I have ever dealt with. First 22 years of using their product was fine. Past 24 months nightmare.
1 december 2025
Review zonder uitnodiging
Antwoord van Reckon
Thanks for taking the time to share this feedback. I'm genuinely sorry to hear that you feel we've let you down over the last couple of years especially after such a long history with our software.
We’d really like the opportunity to review what’s been happening with your account, including reviewing the support interactions you’ve described so we can understand where things have gone wrong. If you’re open to it, please reach out to us directly (or update your review with a way we can contact you) so we can escalate this appropriately and work toward a resolution.
Thanks
There are some great aspects to Reckon
There are some great aspects to Reckon.
It is well priced, the set-up is intuitive, and it is possible to easily grasp how the main components of the software work.
The BIG disappointment though is the support staff. Being based overseas means the phone connection can be poor, but what is most annoying is when the staff give you an answer which is factually incorrect, or just don't know so guess. The only solution to this is to submit a ticket in writing (quite an elongated process) and that way they are more precise in their answers as they know they can be held to account.
The management need to implement two things -
1. Ensure all enquiries get a feedback email - currently it seems to be just when the support staff feels the call went well. Ergo, management are not getting the full picture; not sure if this is by design and related to CEO KPI's or not.
2. Empower the staff to admit they don't know, but will get back to the client. Better this than give wrong information, or no information. Some cultures see not knowing as a weakness, I see it as normal and human. The call staff need to be told they can ask for help themselves when they don't know the answer.
25 november 2025
Review zonder uitnodiging
Antwoord van Reckon
Hi Chris
Thanks for taking the time to share this feedback. Really appreciate you sharing both the positives and the areas we can do better in.
Our support team set some pretty high standards for themselves so its disappointing we came up short on this occasion. I agree that it’s far better to pause, check, and return with the right information rather than not have confidence in the information being shared. Your perspective is spot on, and we’re reinforcing with our teams the importance of accuracy over immediacy so customers receive clear and reliable guidance.
On that note, if you’re open to it, could you please share the date and time of your recent call, along with the case number if you have one? We’d really like to take a closer look into what happened and ensure it’s followed up appropriately. You can email these details to community@reckon.com
Thanks again for your feedback.
Cheers!
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