I am trying to migrate from Reckon Account Hosted to Reckon One. My experience has been an absolute nightmare. In order to work on the migration I need to leave my shop and go to the office. I give th... Toon meer
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Lees wat reviewers zeggen
Very good technical support. A very helpful and patient technician guided me to my program. I would have found it very difficult. One thing- when ringing me , I will not answer unless the person ide... Toon meer
After sales service is exceptional. This company is one of the very few that one is able to talk to a human being over the phone. This is what this product offers. The customer service team are frien... Toon meer
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Toon meer
Bedrijfsgegevens
Over Reckon
Geschreven door het bedrijf
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Contactgegevens
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australië
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Help above and beyond expiation. My contact with Reckon went out of his…
My contact with Reckon went out of his way to help me and solved my problem with just the one phone call. He was very polite and determined to help me which was very reassuring and rather rare these days.
13 juni 2025
As a 75 year old and an IT dinosaur
As a 75 year old and an IT dinosaur, the service provided this afternoon by your consultant was excellent - she was very patient and very professional.
4 juni 2025
Reckon Staff
The staff at Reckon are exceptional with assisting with any problems I have had. Could not recommend them highly enough
4 juni 2025
I love Reckon software and the support team
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal with. He got back to me quickly and kept scheduled appt times, as we worked around AU-NZ time lines. He was clear, professional, patient, kind, understanding and related well to my sense of humor. he's a keeper Reckon.
28 mei 2025
Antwoord van Reckon
Thank you so much for your incredible support over the past 20+ years — we're truly grateful to have you as part of the Reckon family! 🙂
Its great to hear you love the software and it adds value to your workflow. Awesome to hear Jason provided such exceptional support, we agree he definitely is a keeper! We've sent this review over to him and his team and its definitely made their day 🙂
Great customer service and problem solving skills
I had the issues that were stressing me resolved with the help of the reckon staff member who acted professionally
16 mei 2025
Antwoord van Reckon
Excellent to hear! Thank you so much for your feeback!
Antwoord van Reckon
Thanks so much for your lovely feedback! We're so glad to hear that you've had a great experience with our tech support team — quick and helpful service is exactly what we aim for.
Thanks so much for taking the time to share your feedback 🙂
TECH Support Officer/Mastermind.
The TECH. Support was top notch. Nidhin was extremely helpful. Nidhin made the changeover simple as it would have been a nightmare for me on my own.
Many Thanks.
15 mei 2025
Antwoord van Reckon
Thank you for the fantastic feedback! We're so glad to hear that Nidhin provided such excellent support and made the process stress-free for you.
We'll be sure to pass on your kind words to him — he’ll be thrilled to know he made such a positive impact.
Very Dodgy company in terms of…
Very Dodgy company in terms of increasing prices and only good for very basic tasks.
12 mei 2025
Review zonder uitnodiging
Antwoord van Reckon
We're sorry to hear that your experience with Reckon hasn't met your expectations. We understand concerns around pricing and are continually working to ensure our products deliver value that aligns with the evolving needs of our users.
While Reckon is designed to be accessible for businesses of all sizes, we also offer a range of features beyond the basics to support more advanced accounting needs.
Look before you leap into accounting software
The product itself is good for small business however this company utilises the same rorting tactics to gain customers by offering cheap introductory pricing then increases every year. $20 introductory price becomes $20 per month then increases every year . This year the increase was 10% , way beyond CPI with a minimal labour service. Its just not right to rort small businesses this way. My advice is to consider your options thoroughly before you commit.
2 mei 2025
Review zonder uitnodiging
Antwoord van Reckon
Hi Gary
Thank you for taking the time to share your feedback. We're glad to hear you find the product useful for small businesses, but we're sorry to learn that you're unhappy with our pricing.
We understand that price changes can be frustrating, especially for small businesses working with tight budgets. Our introductory pricing is designed to provide an affordable way to get started, and we do our best to ensure any increases reflect the ongoing investment we make in maintaining and improving our software, adding new features & functionality, and providing support.
If you’d like to discuss your account or options further, our team would be happy to chat with you directly. You can reach us at 1300 756 663
The patients and helpfulness i was…
The patients and helpfulness i was given to upgrade my Reckon accounting program
5 mei 2025
Antwoord van Reckon
We're so pleased to hear that you had a positive experience upgrading your Reckon accounting program. Our team is always here to provide patient and helpful support, and it's great to know that came through during your experience.
If you ever need further assistance, don’t hesitate to reach out
Antwoord van Reckon
Excellent to hear! Thanks so much for taking the time to share feedback 🙂
Very good customer service
Very good customer service. This is not first time, whenever we need assistance, they always help.
26 maart 2025
Antwoord van Reckon
That's so great to hear! Thank you so much for taking the time to share your feedback 🙂
force subscription upgrades
Payroll software keeps forcing subscription upgrades. Purely rip off. looking for something else now.
24 maart 2025
Review zonder uitnodiging
Antwoord van Reckon
Hi Peter
We appreciate your feedback and understand that pricing changes can be frustrating. Our recent update to the Reckon Payroll App's subscription structure was made to simplify our plan offerings while also providing more value to our customers. As part of this, we’ve reviewed pricing to better align with the features and benefits included in each plan.
Our goal is to ensure businesses have access to the tools they need to manage payroll efficiently while keeping our software easy to use and compliant with the latest regulations.
The person took over my computer and…
The person took over my computer and she was very patient
19 maart 2025
Antwoord van Reckon
Great to hear the team were able to help out and make the experience as easy as possible. Really appreciate your feedback, thanks Jacob!
Very good phone support
15 maart 2025
We lost unattended access to our remote…
We lost unattended access to our remote account; Anthony swiftly fixed the issue.
7 maart 2025
the people i dealt with were very…patient & polite
the people i dealt with were very patient as i am not very tech savy & i am slow
3 maart 2025
Service query responded to promptly and…
Service query responded to promptly and personnel courteous and respectful.
27 februari 2025
My 2023 program was working well but I…
My 2023 program was working well but I had to re-new the subscription for $1040.
It wasn't easy to install the update. I did not manage to do it myself. The Reckon staff helped me out by entering my computer.
However I was warned that next time I will be paying for the service. Is it fair?
20 februari 2025
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