MYOB Reviews 

Absolutely disgusting system, for some reason I have 2FA which I never asked for so have no idea how to use, my book keeper uses it but now needs me to authenticate things for superannuation, I cant log in, try calling wait 20 minutes only to then be hung up, speak to a virtual assistant who cant help me unless I delete everything which i dont want to do because I have no idea if it effects my book keeper and accountant and I never set up the MYOB, not good if you dont have time and if you arent very tech savvy

I had a subsription that I wished to close. The only way to cancel the subscription is to call as the cancel feature is disabled within the software itself. I was persuaded to keep 'read only' access @$2pm by the agent and received an email confirming my altered subscription. Despite this, I have continued to be charged the old subscription rate, email and calls to the service department have all not resulted in this being rectified. This is a warning MYOB deliberately makes cancellation a very difficult process, in hindsight I would not use them for any new business.

no way to cancel the subscription other than calling their cancellation line. Good luck with that.

Shocking sold business 4/6/2026 and requested read only, on the 6/7/2026. You can not remove your credit card, they have kept charging me full subscription including payroll, you call and 2 hour wait, I have called 4 times so far and emailed 4 times, shocking. DO NOT USE MYOB, use Zero as that is where I will be going next business.

DO NOT SIGN UP TO MYOB!

You cannot cancel the subscription without calling there 'support', I've been on hold for 4 hours now - its impossible to cancel. It is a trap and there is over 500+ reviews online complaining about this + a massive ACCC complaint.

Just use Xero or an alternative accounting software!

Thi

Possibly the worst customer service ever experienced. Never thought I would say this but MYOB is worse than Telstra and Qantas

Subscription trap. Won't let you cancel unless you call. Scumbags, do not use.

I am a longtime unhappy customer putting up with MYOB as it was too much hassle changing systems. Finally I changed to another company and I have been paying for two subs for months as I can't get hold of MYOB to cancel my subscription. You can only do it by phone, the wait times are very long - can be hours - and they do not call back! That has been my experience for several years. Definitely never agree to setting up a direct debit with MYOB as its impossible to cancel. At one stage MYOB started debiting my account for an extra product MYOB tried to hard sell me. I trialled the product but never agreed to sign up for it as the training support was so bad. It took months for them to resolve it and hours of my time. So beware of friendly sales people.

Just signed up yeesterday 14 days trail monthly plan, I got an invoice for Annual subscription. Called to cancel/refund said can't do it as the invoice is issued. what a joke.

Used the accounting software for a few years. Pretty average. No good metrics on current financial position like a lot of other (UK) based equivalent accounting software packages have... Trying to close my account is like pulling teeth. Been going on for months now. Confirm the account name, you need to change the name, change the name, close the account, email received from MYOB support "We have confirmed that you account is closed. You will no longer receive any invoices"...." MYOB have sent me 2 more monthly invoices and still not ACTUALLY Closed my account yet. Impossible to talk sense to their ServiceDesk. Dealing with their helpdesk on this issue has been one of the most painful experiences ever. Stay well away from them.

I recently trialed MYOB for my small business, but ultimately chose a different accounting software. Unfortunately, I forgot to cancel before the trial ended and was automatically rolled into a paid monthly subscription.

What followed was one of the most frustrating cancellation processes I have ever experienced. MYOB does not allow you to cancel online like most modern software companies. Instead, you are forced to call. When you call, their AI phone tree detects the word "cancel" and traps you in an endless loop with a 30+ minute wait time, eventually forcing you to request a callback that never comes.

Out of frustration, I called back and told the AI I wanted to "change" my plan instead—and was immediately connected to a representative. After trying to stall me, she transferred me to the "cancellation team," which put me right back into a 20-minute hold until the system cut me off and told me to request a callback again.

Making it intentionally difficult to cancel a subscription is an outdated, predatory practice. It shows they care more about trapping customers than building a good product. Consumers today expect transparency and simplicity, shame on MYOB.

I started using MYOB for invoicing with $5/month and after 12months I wanted to cancel the subscription but because they wouldn’t allow me cancel my subscription or delete account I’ve been paying subscription for 24months+ — $35/month.
Isn’t this crime? How is this even legal in Australia?? Can anyone please help me? Does media look into this?
I tried calling them so many times but they wouldn’t close the account at all.
It’s not just poor customer service but it’s legally incorrect to not allow user close accounts.

OMG! We cancelled subscription two years ago after a lengthy struggle and finally being able to talk to a human. All good for about 6 months then I start to get monthly emails again for invoices which they charge and then they cancel but continue to email an invoice despite two year cancellation. I have emailed back on several occasions asking them to stop emailing 0 invoices and it is not easy finding an email address when you no longer have an account and yet they persist! 😬🤯🤦‍♀️🤷‍♀️🤦‍♂️

Terrible customer service. After 25+ of being a MYOB customer, this is disgusting. I have 2 separate businesses which needed migrating. One took a few days (but they never notified me - it wasn't until I went on their online chat that I was told it had already occurred). When I mentioned that I hadn't received any form of email, I was told that one was sent 6 hours prior - AND in that instant - I received an email. So, they lie as well. No one has replied to my support ticket from last Friday with regards to this and I sent another one this morning. Online chat (as they don't have a phone number to ring), constantly replies to the same pre-ordained answers over and over again and just keep saying that I'm on this "queue". I've been waiting since 16th of September. Today is the 25th. I would rather eat my left hand now then to continue with this rubbish. But of course, to cancel you must ring a number - haha! How long will they keep me waiting, I wonder. Good bye to bad rubbish.

Please avoid!

Impossible to cancel. When you try online you can’t do it. You call the number and they don’t respond, even when multiple callback requests are made. Emails aren’t replied to useless you go through a different channel. After trying for a month and realising that they’ve taken money out for another year, we kept trying. Once I contacted the “let’s connect” team that puts their email address on trust pilot responses I was able to get it cancelled, but unfortunately they won’t refund the entire year they’ve taken out of our account. And then they stopped replying to emails when I raised some concerns.

Also be weary of the fact they change (and/or remove) your address and abn and won’t answer as to why this is.

I was a long-term MYOB customer. In 2021, with the introduction of Single Touch Payroll (STP), I moved from MYOB AccountRight Plus to the online MYOB Essentials Accounting with Payroll program, which I believe is now called MYOB Business Pro. At the time, I genuinely believed this was the right move forward for my business.

I cancelled my MYOB subscription in 2021 and moved to Xero because I had simply become sick and tired of constantly having to work around MYOB's system limitations and the frequent, frustrating interruptions and shutdowns that seemed to occur regularly at the most inconvenient times.

Before leaving MYOB, I did what I thought was the sensible and responsible thing: I took a backup of my accounting file.

Recently, I received a letter from the ATO requesting clarification regarding payroll and superannuation payments recorded in my old MYOB file.

To my utter surprise, and frankly my extreme frustration, MYOB is now telling me that it cannot provide any service whatsoever to restore my backup file to a live MYOB server so that I can access my own historical business records.

The help desk's response was: "Due to product limitations we are unable to have the server restore your file."

Their suggested solution? Contact the ATO for advice.

Seriously, what planet are these people living on?

MYOB sells a business accounting product, including payroll functionality. Customers pay extra for that payroll service. Customers are encouraged to maintain backups of their accounting data. Yet, once you stop paying for the product, MYOB apparently provides no practical way to restore that backup and access the historical information contained within it.

This is particularly outrageous when the issue relates to payroll and superannuation, where businesses have ongoing legal and tax record-keeping obligations.

The payroll system calculated the superannuation, allocated the amounts to individual employees and facilitated the payment process. I paid MYOB to provide that functionality because I reasonably expected the system to maintain an accessible record of those transactions.

Now the ATO has asked me to clarify something from that period, and I am being denied access to the very records I need to answer them.

Why should this suddenly become my problem?

I don't understand why the ATO is seeking clarification in the first place, but that is beside the point. If the ATO requires me to provide information about historical payroll and superannuation transactions, I should be able to access the accounting records that MYOB maintained while I was paying for its service.

What I find particularly unacceptable is that MYOB apparently never made it clear to me when I cancelled my subscription that if I ever needed to access that backup again, MYOB might not provide a supported way to restore it.

If MYOB's position is effectively, "You can back up your data, but once you stop paying us we may not provide you with a way to restore and access that data," then customers need to be told that clearly before they leave the platform.

I deeply regret choosing MYOB for my business accounting and payroll.

Businesses should not have to discover years later, when an ATO query or other legitimate record-keeping requirement arises, that their historical accounting data is effectively inaccessible because they no longer have an active MYOB subscription.

At the very least, MYOB should provide former customers with a practical and reasonably priced method of restoring their historical files in a supported environment, particularly where those records relate to statutory obligations such as payroll, taxation and superannuation.

My advice to other business owners is simple: don't rely solely on your accounting software provider to preserve your access to your own business records.

Keep hard copies and independent digital copies of your payroll records, superannuation records, financial reports and other important accounting information. Make sure you can actually read and retrieve those records independently of your software provider.

And before choosing an accounting platform, ask a very important question:

"If I leave your software in five years' time, will I still be able to access and restore my historical data?"

Get the answer in writing.

I would strongly encourage MYOB to reconsider its position and provide former customers with a proper mechanism to access their own historical accounting records. Taking customers' money for a business-critical service and then effectively locking them out of their historical data when they leave is, in my view, completely unacceptable.

MYOB is ok unless you need support. They have offshored support. I"ve spent over 18hrs on hold, i have been charged for up to 4 subscriptions for a single business at a time and they keep billing me monthly for 4 subs instead of 1. Despite countless emails and hours on hold, they have still not respolved and continue to bill me 4x as much on an ongoing basis. I've been shifted from one person to another who cannot fix teh problem, i've been given assurances it will be sorted or i will get a call back. Never happens. The software is ok, but the moment you have a porblem its not resplved. and when peoples pays, your BAS, super payments etc are on the line, you can't afford that. Don't go with MYOB.

Easy to sign up, they make it so difficult to cancel the subscription.
The customer service is not helpful as well.

MYOB is not designed for small cash based businesses the software has trouble reconciling as it double entries Super Payments and there is no easy way to cancel these double entries.
When you decide to cancel your subscription they then expect you to pay another month "based on their Terms" which are never advised when the fast talking sales people sign you up
Take your Accountant's advice and pay for Xero - yes its more expensive but think about this "why are accounting firms have poor opinion of MYOB when compared to the versatility of Xero"
Furthermore they use to have a great support lady in Christchurch and now the support is off-shore and we rely on an overseas call centre to fully understand the accounting practices of this country
In Summay pay the extra and select another accounting package.
The old adage - You get what you Pay for -

Disappointing as I had purhased MYOB last Century and could not fault the software and the support team.
The difference I owned the software and it was not subscription based - perhaps that tells another story if you cant own it then dont buy it