MYOB Reviews 

Horrible customer service, waited over 2 months for a response to an email regarding unexplained charge. Can’t get through on the phone. Woeful, would not recommend to anyone, ever.

worst customer experience. you need to add card details to trial and if you cancel, they still charge you. then you have to be on the phone every month for them to get you removed from their billing. then they said you are all cleared and still bill you next month. very poor set up. and it is a trap. imagine getting this to sort out your finance. Good luck.

Impossible to cancel, charged anyway

As a small business owner, I do not recommend MYOB. I have never once logged into or used my Solo by MYOB account since it was created, and tried to cancel it in writing before my renewal date. Despite that, I was still charged the $98 annual fee.

I emailed their accounts team five times, tried live chat and the chatbot, and called both the sales and cancellations lines. My last call involved a 1 hour wait, a callback that took two hours to come through, and then being told the wait time was still over an hour.

I have had to lodge a formal dispute with my bank just to get this reversed. Cancelling a subscription should not require weeks of emails, phone calls, and endless loops between departments.

l use MYOB for my payroll and decided l would sign up for their business lite package today.
Well that turned out to be the most frustrating experience i can think off !!!!
wasted 5 hours just trying to get help from someone at MYOB,
5 calls later i am left a defeated man !!
and worse they wont refund me the cost even though i only signed up

Very disappointing experience. The support team repeatedly provided incorrect and conflicting information. Every time I spoke with a different representative, I received completely different guidance, often the exact opposite of what I had been told previously. Despite having an active case registered, there seemed to be no consistency, communication, or ownership of the issue. This wasted a significant amount of my time and money and caused unnecessary frustration. The company seriously needs to improve staff training, internal communication, and accountability to ensure customers receive accurate and reliable support. I would not recommend this service based on my experience.

Seeing 500 errors almost every **** day! This customer support rep dared to say their customers receive a much better reliability than what I described.

Sent an email to API support on 29 July and still no valid response. It's already September! Forwarded to letsconnect*myob.com on 22 August and no response either!

If your business is so cheap that you can tolerent such bad service, then you wouldn't need an accounting software. Again, this company should simply go die.

I paid for my yearly subscription and after trying the app decided it wasnt right for me so i didnt use it at all. I set a reminder to cancel the week before it was due for renewal and thats when the comunication was terrible. By the time I found a way to cancell [ which was really hard to find out how] they had taken the next years subscription out. After contacting MYOB/obviously and requesting a refund they havn't even answerd my questions for 10 weeks and still waiting for reply. Buyer beware!
UPDATE:
It has taken only a few hours after I posted my review on trustpilot to finally get someone at MYOB/Solo to even respond to my questions and amazingly so, my problem has been resolved in a matter of minutes. MYOB obviously have a problem with their digital communication system that needs urgent attention. I hope this review helps others with similar problems.

After a long haul, and lots of little issues, i finally came across Shanika Jayawickrama , from the Melbourne office , who in a couple of days , and a couple of hours on Teams , sorted our problem out once and for all , and we are now finally Online . So Shanika Jayawickrama, thank you for your time patience and expert advise and guidance on getting this sorted out ! Keep it up ! Thank you !

I have been trying to sort out my account issue for 6 weeks. I have sent numerous emails and been on the phone to the help centre for over 6hrs in total. I am now being charged for 3 companies under two trading names. The problems just keep compounding. I am doing a backup and going to Xero. MYOB is a joke!

I wanted to try out some accounting software and search for free accounting software trial on Google. MYOB was one of the results and reading their page they claim I can trial the software for free. However, when I get to the signup sectiob they ask for creditcard details and won't let you comeplete sign up without them.
Why do I have to give them payment details to try something for free? They can always block access and demand payment at the end of the trial period, This has been standard practice for decades.

We tried to cancel MYOB after they stopped supporting the desktop version we had been using. At the time, we were offered the browser version for around $15 per month for the next two years.

As we were not using most of the functions, we eventually moved our business to Xero and cancelled our MYOB subscription.

Despite this, MYOB continued billing us. Amazingly, the charges then jumped to around $165 per month for two months and then $176 per month for the following three months.

We contacted MYOB several times to dispute the charges and stop the subscription. Most recently, we spent around an hour on the phone explaining the situation and asking them to stop billing us. After an hour, the call was simply disconnected without resolving anything.

Then, after all of that, we received another email from MYOB saying that we had dishonoured the invoice/payment, rather than acknowledging that we had already cancelled and were disputing the charges.

We are still receiving bills.

To make matters worse, MYOB does not provide us with a straightforward online cancellation option — the account directs us to call them, yet calling them for an hour still did not resolve the cancellation.

For a business accounting software provider, this level of billing administration and customer service is unacceptable.

Absolutely full of bugs, very irritating to use to a point where I feel very angry

This is my third complaint. They told me months ago that my account was cancelled. But 1-2 months ago I received an invoice from them, clearly indicating my account is not cancelled.
They knew it was still not cancelled after I made a complaint here on Trustpilot and they replied to it. I sent them the invoice in hopes they would cancel the account.

Today I have received yet another invoice.

I think it is impossible to get your account closed and stop receiving invoices.

WORST CUSTOMER SERIVCE OF ALL TIME. Just wanted to try out their services, so signed up for the free trial. Now been on hold for the past hour, and yesterday for 2 hours becuase the only way to cancel is thru calling. The calling operator said it was going to be a 3 minute wait, now an hour. GREEDY company. Dont do business with them all at costs.

AVOID THIS COMPANY. Impossible to cancel subscription. No ability to cancel online, and on hold for hours waiting to speak to an agent to process the cancellation. Hidden in the online terms and conditions is the requirement that notification of cancellation is required 10 days before end of subscription period, even for monthly subscriptions. Completely unacceptable service. Will avoid in future.

Open Case Number: 03199497
Date first lodged: 02/07/2026
Core impact: Inability to pay employees through the MYOB file, exposing my business to compliance and ATO regulatory risk.
Root cause: The exact technical block and system problem has been identified, documented and provided to MYOB within the open case notes

Comment:
It is now almost two months since we first raised the issue that we cannot pay super through our MYOB software.

The root problem was identified by us before even contacting 'Support' (and I use the term VERY loosely) on 02/07/2026.

That is (and as has repeatedly been communicated to MYOB), "My name is locked in my master identity profile, when I go to My Account>Account Security and click 'Change' next to where my name SHOULD be, it gives me a pop-up telling me top contact support. Because of this master ID lock, my Pay Super authoriser credentials are corrupted and displaying as a raw email string instead of my name, meaning I cannot authorise super payments."

Because I am the 'Owner' of the file, no other user can authorise super payments, irrespective of the permissions granted them.

So in summary, we cannot comply with our Super law obligations through MYOB and are forced to manually transfer the accrued obligations into a 3rd party Super Clearing House at a weekly additional cost to the business.

This matter needs to be resolved by MYOB immediately so that we can authorise and pay super through our subscription.

This is the most appalling company. In an effort to save on business costs I switched to MYOB. Don’t do it! The program is rubbish, even for a small, simple company. The subscription cancellation process is unbelievable convoluted and slow. Can’t cancel through your account online and they deliberately delay the over the phone system so you hang up. It’s was a very expensive mistake for us. AVOID AT ALL COSTS.

2.5 HOURS ON HOLD WITH MYOB TODAY, PAYING CUSTOMER. THE ABSOLUTE WORST PRODUCT I HAVE EVER ENCOUNTERED, THEY PUT YOU ONTO TECH SUPPORT OVERSEAS AND THE TECHS ARE WORKING IN PLAYGROUNDS WITH SCREAMING KIDS , CONSTRUCTION NOISES, THEN THEY HANG UP ON UP MID CALL. DO NOT USE THIS PRODUCT RUN AWAY NOW, THIS IS A -10 PRODUCT. ZERO SUPPORT.

If you have heard that MYOB is clunky difficult out dated crap clunky Sotware!?.. than you have heard correctly... and try to cancel the over priced "Account Right" then that's a whole other mountain to climb.. Atrocious customer service... Passed through serval people and hung up on 3 times now.. and all I want to do is cancel this burden. Up date!! Rang MYOB Once again before moving to cancel my CC to stop the billing. I begged the person on the phone not to hang up, or transfer me to a none existing line... I explained 13 phone calls and hours wasted just to attempt to cancel the terrible account was very upsetting.... less than 5 minutes later she provided an email confirming cancellation.. Now why didn't that simply happen the with the first phone call?

The hype is real. MYOB is trying to become the worst company of the year by providing the worst customer service in Australia. As a matter of fact, I couldn't get them to provide ANY customer service. One request unresolved, another case just closed without any feedback. Bad, bad, BAD !!!