Shocking sold business 4/6/2026 and requested read only, on the 6/7/2026. You can not remove your credit card, they have kept charging me full subscription including payroll, you call and 2 hour wait,... Toon meer
Bedrijf heeft geantwoord
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DO NOT SIGN UP TO MYOB! You cannot cancel the subscription without calling there 'support', I've been on hold for 4 hours now - its impossible to cancel. It is a trap and there is over 500+ re... Toon meer
Bedrijf heeft geantwoord
OMG! We cancelled subscription two years ago after a lengthy struggle and finally being able to talk to a human. All good for about 6 months then I start to get monthly emails again for invoices which... Toon meer
Bedrijf heeft geantwoord
I started using MYOB for invoicing with $5/month and after 12months I wanted to cancel the subscription but because they wouldn’t allow me cancel my subscription or delete account I’ve been paying... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Why do over one Million Australian businesses, accountants and bookkeepers use MYOB accounting software? Start a free 30-day trial and find out why.
Contactgegevens
168 Cremorne St, 3121, Melbourne, Australië
- myob.com
1,3
Zeer slecht
555 reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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No support for SOLO over the weekend…
No support for SOLO over the weekend despite it being a time when a lot of users will want to catch up on their finances. The problem of not being able to log in seems widely reported.
1 augustus 2026
Review zonder uitnodiging
Antwoord van MYOB
Thanks for reaching out, Alan. Not being able to log in when you’re trying to get on top of your finances is exactly the kind of stress we work hard to avoid. There was an outage affecting some online services around that time, which was identified and resolved, and you can see the details and timeline on our MYOB Status Hub: status.myob.com/incidents/913693. The Status Hub shows live service updates, and you can also sign up there for notifications so you get an alert rather than finding out when you try to log in. If you’re ever having trouble and there’s no outage showing, you can message us from the Solo app, post in the MYOB Community, or visit the MYOB Support site from the Status Hub for help articles and contact details, and we’ll pick it up as soon as the team’s back on deck. Thanks again for calling this out. ^MYOB
Terrible after sales support
Terrible after sales support. MYOB support team made mistakes on my subscription. I am in month long chasing them to amend their mistakes. Still waiting for them to action on support tickets opened one month ago. Other technical support tickets also took months to get a reply from a human. Their cancellation service is a joke. They call you without even looking at your ticket.
2 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Jo. Thanks for taking the time to share this. Support and subscription changes shouldn’t feel this hard to sort out. For most MYOB customers, support is much more straightforward, with tickets picked up sooner and cancellations worked through step-by-step so it’s clear what’s happening. What you’ve run into here isn’t the way we'd hope it would've landed. When you have a moment, please email letsconnect@myob.com with your Trustpilot username. Our team can review your subscription and those cases together and come back to you with a clear update and next steps. While we’re working through that, you’re also welcome to use the MYOB Community Forum for help from MYOB specialists and other users, and the free MYOB Academy for short courses and how-tos, to help you get even more out of the software. ^MYOB
Attempting to Cancel subscription
I've been a MYOB subscriber for over 15 years. MYOB has been good for us but now they are not providing any Customer support and I want to cancel my monthly NZ$115 subscription but I could not access a "Cancel Subscription Option". I eventually managed to make contact with some very helpful customer support personnel and my subscription has now been canceled. Thank you
31 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Bridget. Thanks for reaching out and for being with MYOB for so many years! We really don’t want cancelling to feel this hard. Most customers are able to sort changes to their subscription with a quick call. We handle cancellations over the phone so we can confirm we’re speaking with the right account holder, talk through any remaining options, and make sure things like file access and final billing dates are wrapped up properly with no loose ends. If you’re in Australia, please call 1300 940 281. If you’re in New Zealand, please call 0800 422 135. The team can look at your account with you and complete the cancellation. ^MYOB
Been waiting 3 days for support ticket…
Been waiting 3 days for support ticket to be actioned and it's quite urgent. Unbelieveable. Can't phone them like we used to be able to - and they've just put prices up again. Keep being told by friends how Xero is much easier and better but been holding off because of the hassle of moving but think I'll give them a try.
30 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Steve. Thanks for letting us know what’s been happening. It sounds like this has been hanging over you while you’re trying to run your business and we're keen to help. For most MYOB customers, support cases are picked up and worked through fairly quickly, so we're sorry to hear how this has landed for you. Customers can reach us across many channels including live chat myob.com/contactus ,through My Account myaccount.myob.com, as well as the MYOB Community Forum community.myob.com, our virtual assistant MOCA and by phone - because we know different businesses prefer different ways of getting help. If you’d like to speak with someone, call us on AU 1300 555 123 or NZ 0508 328 283 and let our support team check what’s happening then come back to you with next steps. Thanks ^MYOB
Myob consistently seen to ignore users…
Myob consistently seen to ignore users and so agree with the general poor customer service sentiment. They frequently update system formatting which is unnecessary and means continual adjustment and learning rather than flow. Current invoices page has an annoying pop up every time. Myob seem to like not to take No for an answer.
29 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Alister. Thanks for taking the time to reach out. We do listen to what customers tell us, and many of the updates you see in MYOB come from customer feedback, changing compliance requirements, new tax rules and adding improved features. The goal with layout and formatting changes is to support how businesses work today, not to make things harder. The invoices page pop up you mentioned is intended to surface important information and actions, but if it’s not helping you, that’s exactly the kind of detail that helps us improve. If you’re open to it, please add your suggestion to the Ideas Exchange on the MYOB Community Forum community.myob.com. It’s our dedicated space for product suggestions, where our teams look for trends in feedback and other users can vote on changes they’d like to see. A lot of recent improvements have come directly from ideas raised there, so it’s one of the most effective ways to influence how MYOB evolves. ^MYOB
Sign in requires a series of steps…
Sign in requires a series of steps including access to emails to get a passcode, solving a puzzle, password and user name. EVERY TIME regardless if I'm on same PC or wifi network not.. so stupid....
About 4 weeks ago they added a pay online button to my invoices and so immediately charging a fee for payments to my business and holding up clearing of invoice payments while they took their 5% cut for 2 days.
I am already a paying customer so why do I increasingly live in a world where I'm treated as the product increasingly..
what's weird is that a LLM can do this better, so why do they do this? my bookeeper is used to it, thats why I use it but Ill do my own books if they keep this nonsense up
24 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Chris, wanting MYOB to be simple to sign into on a trusted computer and easy for your customers to pay is exactly how it usually works, so it's worth us checking your specific device and browser setup. Security checks are there to protect your data and may step up when something looks unusual, but they're not intended to interrupt you every single time on the same PC. Once we can access your account, we'll see what's triggering those extra prompts and whether small changes can cut down the friction while keeping things secure. On invoice payments, the online payment fee is 1.8% of the invoice total plus $0.25 per transaction, not 5%, and it only applies when a customer chooses to pay online. You can choose to pass that fee on as a surcharge (except for BPAY) or absorb it. The built-in fraud monitoring and chargeback protection that come with secure online payments are there to give extra peace of mind for you and your customers, but if online payments are not right for your business you can opt out. If you contact our team via the help options in My Account myaccount.myob.com or via our support page at myob.com/contactus, we'd like to go through both your sign in steps and online payment settings and make sure they are working in a way that supports your business. Thanks, ^MYOB
Unable to cancel my subscription - no button available!
Absolutely appalling lack of customer service. Lodged a Support request on 25/06/2026 and almost one MONTH later still no response from MYOB. Have sat on hold for hours in an infinite loop of ai non-assitance. Cannot ever get to a human. Tried to cancel my subscription. No button to cancel. Must ring another number to cancel, that goes on another ai loop with sporadic announcements that they are aware they have overcharged people who had already cancelled !!!! Honestly whomever is in charge of customer service should be sacked. This is ridiculous. Do I need to cancel my credit card to cancel this subscription. MYOB - This is misleading and deceptive conduct and unconscionable conduct.
23 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Jodie, thanks for taking the time to share what has happened, it sounds like cancelling has been much harder and more stressful than it should be. Just to reassure you, MYOB subscriptions are not set up to trap people or force them to cancel their card. Cancellations are done over the phone so we know we're talking to the account owner, can confirm what happens with access and data, and can close the account safely. When it works the way it should, that call is straightforward and everything is wrapped up in one conversation. We'd like to follow up on your experience and support request to see where it's at. Please email letsconnect@myob.com with your Trustpilot username and we'll pick this up for you. Thanks ^MYOB
no any reason to use this
user friendly- 0
support - -1000
price - ridiculous expensive
no any reason to use this
23 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Goran, thanks for sharing your thoughts, it sounds like MYOB really hasn’t landed for you on a few fronts. Many businesses do find plenty of reasons to use MYOB, whether that is getting their compliance right, keeping a clear picture of cash flow or having payroll and accounting in one place. That doesn't take away from how you feel, but it does tell us something hasn’t clicked the way it should have. If you ever decide to come back, we'd love to walk you through the setup, check you're on the right product and plan, and ensure you're making most of the features that make the biggest difference for your workflow. Thanks ^MYOB
Never Again!
If I could give zero stars I would. Can never speak to a human, go to chat online wait 1.5hours. Try a 7 day free trial having to call to cancel only to wait 1.75 hours then have to wait for a return call. Cancel the free trial - they still go ahead and take payment.....another 2 hours trying to sort it out. Would never use again.
21 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Appreciate your feedback, Lisa. We designed the trial so you can experience MYOB as if you were already a paying customer, with full functionality, support on hand, and the freedom to decide at the end whether to continue, once you can clearly see the benefits for your business. The cancellation process should feel as simple, and we'd like to take a closer look into what happened here. So we can check your trial history, look at the timing of your cancellation and charges, please email letsconnect@myob.com with your Trustpilot username and we'll dive in from there. Thanks ^MYOB
Any customer service??
I have spent hours on hold , tried the bot completely useless, waited 50 mins for the phone to disconnect , waited 5 weeks to get support moving files online, bought new subscription , told I need to de-activate a file before moving online.
I am not sure there is any worse customer service.
21 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Thanks for reaching out, Piers, it sounds like it's been a stressful transition, which is definitely not ideal. In a typical journey, customers move their company file online by following our guided steps. These are all laid out here www.myob.com/au/support/myob-business/product-account/working-online/put-your-company-file-online and are easy to work through at your own pace. We want your experience to look more like that, but we're ready step in if you need a hand and it sounds like it's reached that stage. Please email letsconnect@myob.com and we'll get things moving in the right direction. Thanks ^MYOB
If I could rate this awful product 0/5…
If I could rate this awful product 0/5 I would. Don't even bother with this crap. It's not worth trying to save your money, just use Xero or anything else. Signed up for this product on advice of accountant, doesn't work at all like it's supposed to. And good luck getting ahold of support to fix the problem. 5 hours waiting on hold, 2 hours on the phone, countless emails, 3 support tickets, 2 weeks waiting for a response - nothing done to fix it. And I am having such a major issue that the product is useless in the meantime too. Oh and the worst part too - if you want to cancel your MYOB account you have to call them to do it, meaning another 2 hours on hold to get rid of it. Soul sucking company. DO NOT BOTHER WITH MYOB!!!!
20 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Thanks for taking the time to share this, Jackson. It sounds like it's taken a huge amount of energy for you. Most customers are able to get up and running with MYOB and get help without the level of waiting and back and forth you've described, so we want to understand what's happened and get things back on track. When a single issue is big enough to make the software feel unusable, it's important that we look at it properly. If you're open to it, please email letsconnect@myob.com with your Trustpilot username and business name. We can then review the problem you're seeing and talk through your options from here, including if you decide MYOB is not the right fit. Thanks ^MYOB
Read this before subscribing
I've cancelled my software subscription but MYOB keep on charging my credit card $100 per month. They do not respond to emails and do not answer their phone. Arrogant and dishonest corporation!
20 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Appreciate you bringing this to us. The usual MYOB experience is that once an account is properly cancelled and any remaining term is finished, ongoing charges stop. When that does not seem to be the case, it is often because there are overlapping subscriptions, older billing details still active, or a cancellation step that has not completed as expected, all of which we can review. To look at your specific situation, please email letsconnect@myob.com with your Trustpilot username and business name, and we will review what's happened and explain the next steps.
Thanks ^MYOB
Poor customer support services
In May 2026 MYOB notified all users that all offline files will be no longer be able to receive upgrades and users were recommended to move to their online subscriptions . So I purchased 2 new online subscriptions on 22nd June 2026, upon confirmation of payment I was able to request for assistance via their link to help with migrating my 2 offline files to the new online files. I was issued with case no.s on the same day and was informed that this may take up to 5 days for them to contact me with assistance. I have not yet heard from MYOB support team, I tried calling their support line and waited 3.5 hours before they answered my call I was told there were delays and that I would be contacted in 2-3 days with assistance that was 2 weeks ago. It has now been nearly 4 weeks and I have paid for 2 subscriptions which I am unable to use. I have been left in limbo causing me much frustration and a lot of stress. If I knew I was going to have this much trouble I definitely would have looked at other options where they offer better customer service and support.
22 juni 2026
Review zonder uitnodiging
Antwoord van MYOB
Sorry to hear this, Vicky. It's clear this transition has not felt as straightforward as we would have liked. There's been a high volume of requests from businesses making the same move from offline to online, and while that demand is a sign of how many customers are choosing the newer platform, it has also contributed to longer response times than we'd normally expect. You can see the progress of your own migration by logging into My Account myaccount.myob.com. If you'd like us to look into it further, email letsconnect@myob.com with your TrustPilot ID and we'll follow up for you. Thanks ^MYOB.
Myob "Solo" has been the worse service…
Myob "Solo" has been the worse service I have experienced. They sell themselves as a free service, with lots of flaws and bugs, and then one year later not using the app they charged me a yearly subscription that I didn't know even existed. I am still going on and on with customer service to get a refund for a service that didn't happen (I was charged a subscription. For a following year even not using the previous "free" year for more information Han 9 months. It is preposterous, shocking seing this (lack) of customer service coming from a company with a (supposedly) reputation such as Myob. Do not fall in that scam, Expensify has been working free for me since before that. They offered MySolo as a better experiencea d it has only becoming the worst experience.
7 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Nelson. Appreciate you sharing your experience. It sounds like this has caused a lot of stress, especially when you felt you had done the right thing by calling to cancel. Solo works like many other bank-linked subscriptions. When you sign up, you agree to a recurring charge from the nominated account on a set cycle, and that continues until the subscription is cancelled. Because it is subscription based, billing is for access over that period, not pay per day of use, so very light usage on its own does not stop fees. There's also a notice period where we need to be notified beforehand to stop the next billing cycle. We never want anyone to feel money is being taken without a valid basis, or that support is cutting off conversations. Most Solo customers, including small businesses, are able to start and stop their subscription without the kind of problem you have described. To understand what has happened on your account, our support team will need to check your subscription history and your cancellation call. You can reach them via myob.com/contactus, where you will see options for phone, chat and lodging a case. The team will investigate from there. Thanks ^MYOB
The software is a mess
The software is a mess. Customer service is non existant...don't bother trying. Online chat is useless. This accounting software service totally disregards customer's time. Due yourself a favour and look elsewhere
16 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Thanks for bringing this to us Galen. We know that when support feels slow or unhelpful it can overshadow everything else. At the same time, a large number of customers do use MYOB successfully and work with our teams when they need assistance, so we'd like to see where your journey has differed from that. If you email letsconnect@myob.com with your TrustPilot ID, we'll take a closer look to address what you've raised. Thanks ^MYOB
They have been overcharging me for 2…
They have been overcharging me for 2 months! All I hear when I call (and wait almost 2hrs to get a hold of someone) is: “I’m so sorry, we’ll issue you a refund and fix the charging issue”, then nothing happens. This is by far the worst service I have ever had in my life. They shouldn’t be in business anymore
Update: I have sent an e-mail as per request and no one has contacted me yet, spent another 2hrs waiting to speak to someone on the phone and no one answered, just the same "we are experiencing a high call volume and the wait time is over an hour", if you get this message every single day at all times it shows their service is so bad they can't keep up with the amount of people calling to get something fixed.
1 mei 2026
Review zonder uitnodiging
Antwoord van MYOB
Thanks for bringing this to us, Livia. No one wants to feel they are being overcharged or left chasing the same issue, and it sounds like this has been really frustrating. To sort this properly, we need to review your billing history, your current product and any notes from your previous contacts. Please email letsconnect@myob.com so we can look at your account securely and let you know exactly what's happening. Thanks ^MYOB
Terrible services
Terrible services, they doubled up my account being charged twice every month, called 10 times no resolution, no one replies to emails!I'll have to cancel my card to stop payments.
14 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Thanks for bringing this to us, Maggie. No one wants to be constantly chasing the same issue and we're sorry for the frustration this has caused. We'd like to pull up your details and check the billing activity on your account, including any duplicate charges. If you are able, please email letsconnect@myob.com with your Trustpilot username, and we'll take a closer look for you from there. Thanks ^MYOB
Have been unable to login to MYOB…
Have been unable to login to MYOB account, have been on Hold for now over 4 hours and have taken a screen shot so not to ever forget their lack of service. They still have not answered the phone call, so 4 hours and counting. ChatGPT said 3 to 5 hours on hold is not uncommon.
DON'T sign up with MYOB, choose another company. You will pay for Service but receive NO Service.
13 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Andrew. When you can't log in and need help, you should be able to reach someone and get back into your file without such a long wait. Many businesses use MYOB every day with reliable access and timely support, and we'd like your experience to be closer to that. If you can, please email letsconnect@myob.com with your Trustpilot username. From there we will review your account access and comeback to you with the next steps. ^MYOB
MYOB has the most appalling customes…
MYOB has the most appalling customes service last week i was on hold for 2.5 hrs before someone picked up then 2.5 hrs sorting out a software glitch.Today i called at 9 am waited 40 minutes then once they answered they promptly hung up on me, i called sales as they are the only ones that answer they say call technical support - 1.5 hours wait time.
Their MYOB Pay By system is also terrible allocation the incorrect payments to invoices and the new ai system is a joke with glitches. Dont sign up wit MYOB.
13 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Anna. When you rely on MYOB to run your business, we understand that support and product features need to feel reliable and easy to work with. Most customers are able to resolve questions with our team and use our AI tools to stay on top of their invoicing and payments. We want your experience to feel the same. If you are able, please email letsconnect@myob.com with your Trustpilot username and we’ll review the issues you've raised, then talk through the options with you. ^MYOB
The wait times are now 3hrs + to speak…
The wait times are now 3hrs + to speak to a service agent who is off-shore and does not have the knowledge to deal with issues. This is ridiculous as MYOB has a hold over businesses who use the system and find it difficult to change programs. What a disgrace!
9 juli 2026
Review zonder uitnodiging
Antwoord van MYOB
Hi Mikey, we know that changing business systems is a big decision, which is why we want existing customers to feel well supported and confident using MYOB. Most experiences with our team are focused on helping businesses keep things on track, and we would like the chance to understand and address what has happened in your situation. Please email letsconnect@myob.com with your Trustpilot username and we’ll review your recent contacts and talk through the options with you. ^MYOB
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