MYOB Reviews 

**Extremely disappointing customer service.**

For the past three days, I've been trying to resolve a simple mobile verification issue with MYOB, but I've had no success.

Every time I call, I'm left waiting on hold for more than two hours, only for the call to be disconnected or for no one to answer.

I eventually reached someone via live chat, but they advised that I was not listed as an authorised contact on the account. I explained that my accountant had already added me as an authorised user three days earlier, that I had received a missed verification call from MYOB while I was at work, and that I had also received the verification email from MYOB.

Unfortunately, the verification email does not open when I click the link. I even provided a screenshot of the error message, but instead of helping to resolve the issue, I was simply told that they could not assist me.

I politely asked whether they could resend a working verification email or contact my accountant or the nominated account holder to confirm my identity so the verification could be completed. I also explained that the business owner is a dentist who cannot spend hours waiting on hold during business hours for such a straightforward issue. Despite this, no practical solution was offered.

As someone who works full-time, I simply cannot spend entire business days waiting on hold. It is unreasonable to expect customers to take time off work just to complete a simple verification process.

Three days later, my issue remains unresolved, and the entire experience has been extremely stressful and frustrating. If your business relies on responsive and reliable customer support, I would think carefully before choosing MYOB. When something goes wrong, it feels as though customers are left without any meaningful assistance.

This has been one of the worst customer service experiences I've encountered, and I sincerely hope MYOB reviews and improves its customer support processes so that other customers do not experience the same frustration.

Absolutely appalling service MYOB. Have been a customer since day 1 and since the 25 May 2026 have spent 16 hours on hold, now a lost file despite promises to resolve issues, continue to charge fees though (not bad!!!), no communication despite multiple case files logged, unable to speak to supervisors. Find an alternative product - I sure as hell wish it was easy for us!

Disaster. Every single time you try to contact customer service you are left on hold for hours. I have been now waiting 2.5 hours (no joke) to find out why every month I am being charged more for a terrible service and platform.

They don't deserve one star, would give minus 5 stars. Very bad platform and staff are even worst

I have used MYOB for many years with various companies. Customer support has always been a little slow but this past year it has been ridiculous! I am currently on hold and have been for 1hr 45mins. I am seeing how long it will take to speak to someone - if I ever do. Last time at least there was a message to say there was an 80 min wait. The chat function is almost as slow. Last time it was 77mins to answer so I'll see how long it takes - even though I am a "priority" customer and have gone to the "top of the queue". I have lodged three support requests over a fortnight ago and none of them have been actioned.
Our accountant has wanted us to switch to Xero for a few years now. I feel that we are paying more money for less service at MYOB (over $2,500 p.a.) so perhaps MYOB will lose us as a customer if this customer "service" doesn't improve in the very near future!

I have suddenly started being charged extra on my subscription with a strange item description. There is no help number I could find. I called sales and they looped me through. Have been waiting for 30minutes listening to cherry music. I gave up. I don't have the time. I should send them an invoice for my wasted time.

HORRENDOUS - worst decision I made when starting my business 4.5 years ago was going with MYOB. And Im an Accountant.

This was a once great product that has lost its way.

In spite of MYOB promising priority service, I have been trying for weeks to get someone to assist. It is impossible to get hold of anyone. Does MYOB actually understand the needs of small business?

I originally requested to downgrade my subscription. However, I ended up being subscribed to both versions because I was advised there was not enough storage to back up my file and proceed with the downgrade.

I then requested that the Lite subscription be cancelled and asked to keep only the original version with read-only access ($2.50/month). Instead, I was once again subscribed to read-only access for both versions.

I have repeatedly requested that the Lite read-only subscription be cancelled, but I have continually been asked to call your support team. I do not wish to waste more time on a phone call for a request that should be able to be resolved by email.

This issue has now been ongoing for several months, and I have been charged multiple duplicate subscription fees as a result. Please cancel the duplicate Lite subscription immediately and process a refund for all duplicate charges without any further delay.

They purchased our Payroll provider a few years back and we had no issues during that time. They then decided to close it down and attempt to move us to the MYOB payroll system. We said we didn't want to join and gave them a months notice. This was three months ago and they are still sending us statements and invoices after multiple emails and phone calls to them telling them to cancel it. They have also sent through emails threatening to use debt collectors.

Extremely poor customer services and very slow response on the phone. Twice waited for 1 hour then have t disconnect because the waiting time was more than 2 hours. The always do the bodgie upgrades close to GST lodgement dates.
I have complained several times to no avail.
Moving over to Quick Books.

If I could give a 0 review for Customer service I would. Spent a total of 11 hours over 3 days on hold. After the initial call which was 2.5 hours and agreeing to a subscription the very inept sales person took my account details (of course they would) but failed to load my subscription. Which in short meant I could not use my system. Next couple of phone calls were to resolve this issue. One call was close to 5 hours on hold to be told it could only be resolved by the sales team who had all gone home (lucky buggers).
Then came the 3 call only nearly 4 hours this time, for an error from their end. This time I resorted to sending emails, whilst on hold. Not one email got answered. Only email I got from them was to say the case had been closed because I hadn't been in touch with them.....really!!!!!
On a side not - I never send reviews. Seriously if this company doesn't do something about their appalling customer service they defiantly don't deserve to be in business.
DO NOT touch this business with a barge pole, or anything smaller. Feel sorry for the people working for them.

Customer service is appalling. I was given the run around, wasted my time. I rang customer service, as there was "longer than usuals wait time" I opted for the call back. 2 day later still no response, I phoned again, opted for the call back, Emailed 3 times over the next week or so. I NEVER received a call back. and it took 6 weeks for any response for the Emails. In the mean time i was debited $315 in fees. which they will not refund as its in the terms. But it says no where in the term about Not responding in a timely manner.
I email MYOB as in response, i received more "longer wait times", wasted time, the run around. They are NOT sorry, its just scripted response

I realised very quickly that the Solo app is awkward to use. I'd already subscribed for 12 months but made sure I cancelled my subscription due the following July. 12 months later I started receiving emails saying my subscription will be renewed. Trying to contact anyone is virtually impossible and eventually I was told I would be charged because I'd given less than 10 days notice - even though I have an email from 11 months ago telling me it won't be renewed.

HORRIBLE CUSTOMER SERVICE & MISLEADING / CORRUPT BUSINESS PRACTICES! Please NEVER EVER sign up to their services

They’ve now blocked me on social media and stoped me from being able to speak on and share my personal experiences on their platforms. I’ve also noticed they delete or hide any genuine feedback from customers that doesn’t portray them in a good night and and delete any negative feedback.

I would strongly encourage anyone considering MYOB to look at alternative accounting software.

I originally signed up because I was offered a complimentary 12-month subscription through my Westpac business account. After trying the platform, I realised it didn’t provide the features I needed, so I stopped using it entirely.

To my surprise, MYOB automatically renewed my subscription for a full annual plan without my consent. The business had not been operational and therefore I didn’t receive any communication regarding a renewal. As soon as I became aware of the renewal, I attempted to contact customer support to cancel. I called 10 days before the renewal date but was unable to get through because their support team was unreachable. Prior to this I attempted to contact their support team on multiple occasions and was met with hours oh wait times before requesting call backs which never eventuated! I called again the following day, explained the situation, and requested that my subscription be cancelled.

I also explained that I had never actually used the service beyond initially trying it, that my business is no longer operating, and that I had attempted to contact them before the renewal. A refund request was submitted on my behalf.

The request was denied.

I was charged more than $500 for a full annual subscription to a service I neither use nor need, solely because MYOB insisted I had not provided the required 10 days’ notice, despite my attempt to contact them within that timeframe.

What is most disappointing is the complete lack of flexibility or goodwill. There was no consideration given to the fact that I no longer operate the business, had made genuine efforts to cancel, or that this unexpected charge has placed me under financial strain.

The experience has left me feeling that retaining subscription revenue is a higher priority than treating customers fairly. I cannot recommend MYOB based on my experience, particularly if you value responsive customer service and reasonable support when genuine issues arise.

Had a $10 per month subscription for a very small business. Access now cut off and wanting a new cost of $100 per month. Bye bye MYOB.

The removal of offline back ups is an ultimate restriction from accessing our own file, restricting to online back ups means we have no access to our files at any point of time when we need to restore our files as it replaces the online file everytime you restore a back up file, this is absolute garbage. this is beyond rediculous.

My business has used MYOB for more than 20 years. Last year, I renewed my annual subscription late, because I intended to cancel. Since I had not cancelled before the renewal date, I paid the annual fee. Since then, MYOB has also charged me for a monthly subscription for the same software service. For 3 months now, I have been trying to get MYOB support to tell me if I am on a monthly or annual subscription and to refund the excess subscription fees it has charged. MYOB has repeatedly promised to refund the annual fee but has not done so. Despite repeated support calls with very long waits, and detailed letters, I cannot get a useful response from MYOB about when and how the problem will be resolved. They talk about a need to update their systems to handle old invoices but nothing about actually fixing the problem.
If you have a choice, do not use MYOB. If you run into a billing issue, you could be facing enormous frustration.
ADDENDUM - MYOB response to this review
After posting this review, I was contacted by MYOB as set out below.
I responded with details of the problem and relevant support cases.
Shortly after, I received an email that expressed sympathy but simply repeated what I had already been told.
• MYOB acknowledges that it has money that does not belong to it.
• It offered nothing but hollow sympathy and repeated the ridiculous, vague claim that it cannot repay that money without resolving an unspecified technical issue in its billing system. No timeframe for resolution is offered. Even after a 3 months delay, it appears that no one with authority will authorise repayment based on acknowledged facts.
The conclusion is clear. MYOB is a company that lacks integrity and is shameless. MYOB places administrative convenience above its obligations to act honestly and fairly towards its customer.
Based on my experience, MYOB is a disgraceful organisation that is quite willing to deliberately treat its customers with contempt. Do not do business with MYOB unless you have no alternative.

I spent 2 hrs on hold this morning, from just after their lines opened, the the call got cut off. The disrespect MYOB shows us is vaunting - no expected wait time, no position in queue, just the endless loop of messages trying to shunt you to the web. Make no mistake. The CHOICE to not keep us informed while on hold is a clear indication of how much MYOB disrespects us and our time.

UPDATE: In fairness, MYOB have responded quickly and effectively to my rant here (and elsewhere). Thank you MYOB for rising to the challenge.

Everytime i deal with MYOB i ask myself why i stay using their program. Their customer service is appaling. I lodged an online case, and two weeks later, plus two more follow up emails from me, i still had to reach out to them as the deadline in which i needed it resolved was approaching. They would not provide me a managers contact, or assure me that considering i lodged the case two weeks prior they would get it sorted. Instead, they continued to repeat that i could send an email to one of their generic emails - when i was tired of going in circles, i send the email as advised and got the auto read receipt to say i would hear back within 23 days!!! I needed the matter resolved within 2 days from my Live Chat.