MYOB Reviews 

What a joke of a company. We have been down for 5 days with no reply to e mails and phone calls. On hold for 3-4 hours at a time, Pathetic and dont deserve to be in business. Xero and competition must be better. My perpetual license is now in jeopardy when i switch to Xero. A disaster and wouldnt recommend MYOB to anybody ???

Myob has no customer support anymore.
You haven’t fixed the problem but you kept charging me until yesterday a $3 charge for a service I’m unable to use is DISGUSTING AND UNACCEPTABLE

Support is appalling. The virtual assistant does nothing but loop through never ending circles, to lodge a support call you must log in, but cannot log in as 2FA does not send a SMS code. what am I to do ?
Had a similar problem 12 months ago, same response from the "virtual assistant' MOCA should be sacked.

MYOB will not send security code via sms, which means I cannot invoice, which means I am paying for a service I cannot use. No phone support available or online support. WTF.

I have used MYOB standard after buying it outright 20 years ago for a small business. After retirement I kept using it for personal book keeping.
And now after 20 years of use, MYOB suddenly insists of paying a subscription, because they move files online.
Is it even legal to do such a thing?

Impossible to contact to resolve an issue, I waited 6 hours on the phone and still never got thru. Eventually gave up and registered with another software provider

After using MYOB since before 1999, I was an original shareholder when they went public. At that time the company was customer orientated and responsive. Unfortunately they have become just one more money hungry enterprise and not prepared to reinvest back to the customer service. I have been forced to go to an online subscription to continue using a product I have purchased...this in itself is a major pain with 2hr phone wait times to get assistance; AI chat sending you in circles with deactivating company files and changing serial numbers. After 50 years in business, and if I had the patience to start again, I would definitely stay well clear of this company.
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Following up on my negative review, MYOB contacted me and provided a short term solution by using their Server Edition. Unfortunately the AccountRight Server Edition is temporary and unsupported going forward. I appreciate their response and it at least gets me going again until I can make a decision what to do in the future..

This has to be the most frustrating company I have every had to deal with. All over trying to cancel a subscripton. Incorrect information given. Tickets cancelled. Incorrect phone numbers given. Talking to"offshore" to people who do not know what they are talking about. Its been 2 months of unanswered request, cancelled tickets, very long phone calls and no result. Requested lots of form filled out they unable to send via their system. Phone again - form will not go thru. Finally get it thru to be told it will be 3-5 working days to process. Wait the time still no answer ticket cancelled and they do not have the form - funny i stayed on the phone until you confirmed you had recieved it. They keep taking your money but offer no customer service and it is very frustrating. Keep passing the buck and telling you have contacted the incorrect department. Asked to be tranfered but only to be told they are an email only service and please raise a ticket. Asked to be put thru to the manager - was put on hold for a very long time - no manager!!! Still no resolution . Avoid this company at all costs!!!!!!! they waste your time so don't give them yours or your money!!!!

I wrote a review on 10 June explaining why I wasn't impressed with MYOB's enforced move online and why it doesn't work for me. I get a response essentially explaining that they are moving online (all of which is what prompted my review in the first place) but adding that I can still look at old files (about which I have serious doubts because they have implemented an auto update policy and the latest update assumes no offline file). Well done - nothing infuriates me more than an answer which at best could be described as condescending and at worst moronic (or AI without the I).

waited 2.25 hrs for customer service this morning after I was locked out of my offline account. The issue is not resolved as MYOB want to charge a ridiculous subscription. All I have done with MYOB account for the pasdt 24 years is send 2 invoives per month. Shame, Shame MYOB

MYOB are forcing me to update details, WHY????? I dont have time to go through your bullshit questions (How much does my business turn over) and its none of your bloody business anyway. Now I cant send invoices because you need MORE Bloody information! You clearly dont want to talk to anyone on the phone because you push everyone to log an issue with your support help desk but that takes days to get a response. Oh sure, you'll call me back but I guarantee I'll be out of the office or with clients so I wont be able to answer or if I do answer I wont be able to fix the problem because I'm not at my desk. I'll Let you in on a little secret, business people dont have DAYS to idly sit by and wait for you idiots to get back to us. I finally found a number to call and now I'm in a que which it states there is over an hour wait time. A good business would at least have an option to schedule a call back. VERY Frustrated to say the least.

Worst company I have ever dealt with in my life.
1) After signed proposal within week from demo, constant follow up from their sales team to push signing proposal and luring with some discount. Real movie started afterwards. During demo or before signing proposal they never talked about third party WEKA which I never trust any third party and ask them to remove from our project MYOB said then we need extra 6months which we allowed which means project supposed to Finnish in 1 year however, after 2years it was the same thing.

Paid 92000AUD and invested our 2years time, loss business we were not even closer to finish our project.

only good thing is with MYOB is that they very accurate on deducting Money from your account and overdue follow up. after sending 10+ emails for cancellation still issuing invoices and overdue statements even though 2years contract is finished. Moreover, in proposal quoted us different but deducting regular price.

I can write whole book on this,

Simply stay away from this company. its total fraud.

bad customer service. on wait for more than an hour and still waiting for the call to be received. we have been charged 91.54 last month for an year subscription and again charged with 335$. So trying to call customer service and still waiting to be resolved.

Have been using MYOB for 34 odd years now. Been trying to get onto someone for 2 weeks, but the lines are too busy to take my call by the sounds. Hung on for 2 hours and 38 mins today only to hang up again. I have two accounts with them one on line and one off line, which suits my daughters business operations; now they want all off line accounts to go online, which means another subscription to pay! And of course it has to be done by June 17th - two weeks before the end of the financial year; our off line account is for our cheque book only which is sent to our accountant for our tax purposes; it works this way, we do not need all the other bells and whistles that they are offering, but are expected to pay for it!
They, MYOB, will say to go online and do it, but it is not that simple, need to speak to someone, but cannot hang on every day for over two hours and still not get onto anyone. Tried another number and it said to call back in business hours, then hung up! WT If they want to implement changes like this they should expect members to want to speak to someone, i.e. a real person, and have enough staff on to handles all the enquiries - but no we have to try and navigate it online ourselves! Cannot get onto anyone so will have to go somewhere else!
On a last note, maybe MYOB needs to listen to their customers, especially long standing ones, and see what they want, not go ahead full steam and do what they want; that's exactly what our government is doing; small businesses do not need all the extra features they offer with all the upgrades, if they are happy with the current version, leave them be, they already pay a substantial subscription each month!

UPDATE: Was able to finally get onto MYOB and currently have a temporary agreement arranged to keep me going, so grateful for that. Hope to get it fully sorted in the near future.

Help tickets in your account simply arent responded to. I've got new help tickets 32 days old, havent even been read yet, still in "new" status.

Call and you're on hold for hours! Only for them to say they cant help you and cant give you an indication of when you will be helped.
3 Calls hold time: 1h50, 1h02 and 2h45!

I was forced to migrate to a new product as the old is being phased out, fair enough, but after 32 days they still havent refunded me for the product they forced me to leave. They charged me upfront for the new product though (of course).

Doesnt look like anything is changing soon and when you have fixed deadlines of FYE and accounting issues you need solutions to in a reasonable amount of time - it doesnt seem like you can rely on MYOB.

A once great product and company that has been greedy and tried to be everything for everyone (to capture all the $$$) and now falling in a heap. Under staffed, too many problems, and cant even afford to make refunds it seems.

Update 30/06/2026:
Upon responding to the offer of help below, they too could not offer me any information or assistance.
I have now received an email from MYOB Billing to say that even though they forced me to move to online and purchase new products (that I essentially didnt need or want), they will not be refunding my annual subscription for the product that no longer works, and which was only 2 months into its period. Blatant theft and disregard for customers. Stay away. I've contacted Fair Trading and my Bank.

Terrible support. just try ringing their help line , they do not have enough staff to answer your call and instead of taking your number and ringing you back they just hang up.
terrible planning they are shutting down off line accounts and it is impossible to transition to an online account.
Warning . stay away from this company until they hire enough staff and better software engineers.

In my opinion, MYOB’s conduct reflects poor and questionable business practices. This view is based on the large volume of negative customer reviews and complaints published across multiple independent review platforms, which raise concerns about customer service, transparency, and the handling of customer disputes.

Such a disappointing experience. I contacted MYOB regarding account restrictions and a security breach and had to call three times, waiting over 50 minutes just to get through. After spending another 45 minutes explaining the issue, I was told to contact the Security Department separately and start the process again. MYOB restricted my account because I would not provide trust information that I understand is not legally required, preventing me from using a service I pay for. I also submitted three separate feedback forms and never received a response. Despite this lack of support, MYOB had no trouble sending my monthly invoices.
Poor customer service, excessive wait times, and a complete lack of follow-up.

For some reason, our charity’s direct debit failed in April. I went to the bank to investigate, but they had no record of the transaction even being attempted. I then contacted MYOB, who told me the direct debit must have expired—despite it working without issue for six years—and that I needed to refresh the details in their system.
I updated the information in MYOB, but the payment failed again. In the end, I switched the payment method to our debit card, which worked successfully.
I asked MYOB to reimburse the $33 dishonour fees they charged us, but they ignored my request and simply replied with a standard message saying everything is now working.
As a dog rescue charity, every dollar counts, so I find this response extremely disappointing.

Dealing with this company is so frustrating, IT constantly change the program and don't ensure its working effectively, trying to get help or support it is just not the way to conduct business, I have dealt with numerous accounting packages this is the worse full stop.