MYOB Reviews 

This only gets a 1 rating since there's no lower rating than 1 because in my humble opinion, I don't believe this company should exist or be allowed to sell products to unwitting clients when it comes to requiring support.

The customer service if you need something done is non-existent, ni replies to emails, average wait times on phone minimum 60 minutes before the operator transfers you to someone else where you end up waiting another 60 minutes and you've only told them your name and serial number. Ironically, the only thing you get is the continuous music and telling you to go online.

This is likely a Fair Trading level worth of garbage.

MYOB, as helpful as dead pigeons. I would be better off calling my mum (she died several years ago). This platform is just a con. Totally unfit for purpose. How on earth can companies like this exist? Poor service is giving MYOB far to much credit. Now we know why people go off the rails and do really bad stuff, its companies like MYOB that create so much fustration.
AJ

I have been with MYOB for 21 years. They help themselves to my bank account every month without fail. However when it comes to help THINK AGAIN!! there is none. I have sent emails and waited on the phone for over 45minutes. My accountant says to change to quickbooks. Seriously looking into it. The new super rules is what I need help with. This is another thing they want to help themselves to my bank account-no response at all. They like to charge they like the money BUT HELP NO WAY!!!!!

I have tried several times to speak to a human but AI seems to always nudge me to chat which then I ended up filling out a form for support
Several days and emails later still waiting waiting waiting
Can’t seem to get a human to load my credit card into their system
It is such a simple request and somehow no one from billing wants my details and their portal rejects my card
How to give them my money?
Makes you wonder about Private Equity ownership
…..
PS MYOB has responded….but neglected to understand that I have already tried their billing page on their website for over a month…..but it refuses to accept my card
Seems like they refuse to speak to customers….but hey ……they still don’t get their money and just a simple solution…the phone
Such a simple concept…who would of thunk it?

I would have selected Zero stars it I could.

I would highly recommend you do not sign up with MYOB.

Find another software package. I assure you that you can do without all the heart ache TRYING to deal with MYOB

Used to be brilliant software. Then they went to the "cloud" and lost a lot of usability and functionality.
Now they are making "cheaper" (NOT cheap) versions which are awful. Avoid MYOB business like the plague, unless you like time wasting software which forgets your transactions.
With MYOB Accountright the new payday super is a complete mess, it is slow, clunky and if you aren't careful you can duplicate payments and pay super which has already been paid. Not to mention having to sign in THREE times just to process a payment, then get a silly, insecure, SMS which won't even arrive if you are in a common mobile black spot or overseas on business.
Why not app verification like MYOB log in? And the new sign on process is the final straw, takes you to a website to log in, making it harder and slower.
MYOB are now so lost, they cannot think of users - Just how much money they can con out of subscribers. They don't care about you and the customer "service" is awful.

Laughable "non response" below: How pathetic that they cannot even address the issues and only reply to the last sentence I wrote.

Absolutely the worst customer service experience. Actually there is NO customer service.

I have cancelled my MYOB subscription but MYOB are still taking money from my account. Cant call them to cancel , I waited for 45 mins and no answer. Taking this to the Commerce Commission. Stay away from MYOB

the worst customer service you can provide. you pay a subscription for support and after being on hold for 2hours the person who cant speak english doesnt know the product. Which you can tell from the first 2 min on the phone. BUT they will NOT tranfer you , they will NOT help they just say the same sh8t over and over again until you give up, The service and skill level has gotten worst and worst to the point you would NEVER sign up to them EVER!!! theres not 1 person on staff who are on shore or in NZ. its impossble. DO NOT sign up

In their reply- they are indicating that this was a one off experience. This is the experience EVERY TIME you call them. I’ve been a customer for over 20 years. I rarely contact them but over the last 10years it has become impossible to get support. They seem to forget we pay a subscription for support!!! Getting fast prompt support once a year is pretty reasonable expectation. I’m dreading contacting them about payday super support this week…. Dreading the run a round of multiple unskilled people to get simple support. Which will not happen with out a fight. What an awful experience for their team the endure. Knowing every call will end in a fight

I am hold yet again at 02:02:48 and waiting.
I received an email stating that action is required by 17 June and that I will lose access to my offline file, despite purchasing a perpetual licence years ago. MYOB claims that “the only change is that your company file/s will need to be online to receive product and security updates, support, and online services”. This is false and misleading. The reality is that this change functions as a straightforward money grab. The practical effect is that I must now pay a monthly subscription.
I eventually received the subscription offer after three weeks of waiting (I was following up during this 3 weeks with a MYOB employee who gave me his work email and then ghosted me). The link then failed for three days, and when it finally worked, the amount was incorrect.
Now I am unable to upload my offline file to my newly purchased online subscription hence I am on hold yet again.
It’s hard to understand how MYOB can get it so wrong at every stage. Avoid at all costs. Please don’t insult me with the standard, copy‑and‑paste suggestion to contact their social media team (they provide email address but I can't include here).
If customer support matters to you, steer clear of MYOB. You can be on hold for hours, and they don’t respond to emails, even when you have a direct contact's email address. The lack of responsiveness is unacceptable and unprofessional. No customer should be subjected to this. It’s utterly unacceptable.

The new logon protocol is absolute rubbish.

Worst login process in the world? MYOB wins hands down. They have the most frustrating login process in all my experience with various pieces of software from mainframe to midrange to PC and SAAS, across so many operating systems, and MYOB holds the record. This has been made even slower and more cumbersome in the most recent upgrade.

Now, they not only have two factor authentication using your email address for a verification code, the new release forces you to flip from the client window to a web browser authentication window just to get the system to send the TFA code to your email. You then have to retrieve the TFA code from your email and enter it into the web browser, and then return to the client window and wait for the client window to be made active.

You are kidding me, MYOB!!!! You have to be kidding me! It is easier to login to my bank accounts across the half dozen banks that I have to interact with whilst working for my clients!!!! (Minus 5 score if I could enter that into TrustPilot.)

I guess I can put up with the bad customer service wait times and ongoing updates causing issues with the product. It was the cheapest one out there with the 50% off yearly subscription for Business Pro. But I just don't know how much Pro our company will be getting!

Lots of bugs, can’t log in on iPad. Sent two emails and it’s been a week with no reply at all.

I have been on the phone for nearly an hour and still no answer. I have been trying to contact MYOB for over a week now as I can not email my invoices and don't want to go to on line payments. I just wish someone would answer the bloody phone and help me.

Horrible customer service!! I’ve been with MYOB for 10 years and couldn’t be more disappointed in their lack of support, communication and software capabilities. There is no way to contact MYOB that doesn’t involve hours on end waiting for an answer with support that still can’t rectify software issues. If considering joining I would not! Take your business somewhere better

Terrible experience. The customer service is non-existent. I was locked itno a contract with very unclear terms and have to jump through hoops to even speak to soemone to change it.

absolute joke!! 3 hours and 20 min so far on the phone trying to get through to MYOB. They changed that now I can only access the system via browser but the authentication does not work. On the phone on Friday 1 hour - had to go so dropped the line. Today (Monday) so far almost 4 hours (!!!) on the phone. After 90 min some girl answered but apparently I had to be transferred to another department.
MOVING TO XERO FOR SURE, THIS IS JUST WAY TOO MUCH!!!

product always glitch , endless call to customer service because of lost access to my files ( server issues) they make it hard to cancel subscription , no button online, and they force you to call, so they can offer you 90% off to mantain the subscription and keep charging you despite closure of your business .
between our group we moved almost 35 business away from MYOB, 2 year later the best decision we ever made

I am extremely disappointed with MYOB’s customer service after being a loyal customer for around 10 years and having multiple accounts with them.

I simply needed to reactivate an account that was cancelled only a few days ago — a task that should have taken minutes. Instead, I spent 3.5 hours on the phone yesterday and another 1.5 hours the day before being transferred from one department to another over and over again and still I’m on the phone now to solve a very simple matter.

I was transferred multiple times to the sales department, only to be told they handle new customers and could not help me. Every single department kept saying, “We need to transfer you to another team,” and not even one person took responsibility or actually solved the problem.

To make things even worse, we previously cancelled one of our MYOB accounts about 4 years ago, yet MYOB failed to actually cancel it and continued charging us $165 every single month for an account that has not been used in over 4 years. Despite this being clearly their mistake, they refuse to take responsibility or refund the money they wrongly charged us.

It is unbelievable that a company of this size cannot handle such simple issues efficiently. The lack of communication, accountability, and customer care is honestly ridiculous. It feels like nobody wants to spend even five minutes helping a long-term customer.

After this experience, I will seriously start looking at moving all of my accounts to another accounting software provider that actually values customer service and respects customers’ time.

Very disappointing experience from a company I trusted for many years.