A lot of help , still didn’t really know what I was doing. If I’m honest pensions, retirement & making v important lifelong decisions is an absolute minefield . Your company & staff helped me through... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
wasn't sure what to expect and definitely hadn't a clue about the sector but the process was really easy and so informative really got to understand the process. This can also take time but they stay... Toon meer
Bedrijf heeft geantwoord
The process was easy. Not rushed at all and all my questions anticipated and actioned. Assurances are given throughout and advisors and staff are transparent about their fees from the start. The proce... Toon meer
Bedrijf heeft geantwoord
Have used this company for sometime now and am very happy with the results achieved. They give you clear choices for your investment and advise you on the best pruducts.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are not a lead generation website that will sell your data to third parties. We are a company of Diploma qualified Financial Advisers and we process £millions in At Retirement products each month. Don't retire without us.
mypensionexpert.com Details
Geschreven door het bedrijf
- We will help you get the most out of your pension fund
- Choosing the right retirement option is one of the most important financial decisions a person will ever make. My Pension Expert searches and gives advice from the whole of the retirement market to help you secure the best possible pension income available to suit your individual circumstances.
- Professional Service
- We promise to provide you with a friendly, helpful and efficient service throughout, that will leave you free to enjoy your retirement safe in the knowledge that you have got the absolute maximum potential from your pension fund.
Contactgegevens
Colonnades house, DN1 3BW, Doncaster, Verenigd Koninkrijk
- 01302 639540
- info@mypensionexpert.com
- mypensionexpert.com
4,7
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service and made things easy…
Excellent service and made things easy to understand
12 juni 2026
Antwoord van My Pension Expert
Hi Mr Shead,
Thank you for your 5-star review! We’re delighted to hear that you received excellent service and found everything easy to understand. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Excellent service
Staff friendly and helpful. Process smooth and uncomplicated. Advice sound. Reasonable fees.
12 juni 2026
Antwoord van My Pension Expert
Hi Paul,
Thank you for your lovely review! We’re so pleased to hear that you found our team friendly and helpful, and that the process felt smooth and uncomplicated. We are always here if you need further assistance!
Elyse at My Pension Expert
Very satisfied customer
Very efficient and helpful in explaining the process also prompt with updates. Extremely nice people to deal with and making the process easy to get through Thanks again to the team
12 juni 2026
Antwoord van My Pension Expert
Hi A R Hayes,
Thank you for your kind review! We’re delighted to hear that you found the process efficient, straightforward and well explained. If you ever need anything in the future, we are always here!
Elyse at My Pension Expert
Attempting to Draw Down Money From Investments Made Unnecessarily Difficult
My wife and I have investments that My Pension Expert manages. We have had these investments for many years and hardly touched them in the past. Originally other companies / financial advisers managed them, but they were taken over by My Pension Expert. My wife and I decided we wanted to cash in a proportion of our investments (not a large proportion) and all we have experienced are delays and obstruction. We had a call with a financial adviser today who kept repeating his advice to keep the money invested. He gave his rationale which we listened to but we maintained our decision to cash in. He didn’t seem to know what to do, but said he’d phone me back at 6 pm. He didn’t call, but just sent an email stating I should phone the investment platform myself if I still wanted to do this. It has now been over three weeks since my wife sent an email saying we wished to cash in a proportion of our investments and nothing has happened other than long phone calls trying to persuade us not to do this. We have good reasons for doing what we wish to do, but I don’t think we have been listened to and instead a “high pressure sales” type approach has been adopted where it almost feels like we will not be supported in any way to draw down some investments. I don’t think the system of not having an individual financial adviser works at all well; I suspect these different financial advisers are on some targets to keep investments in place and that takes precedence over the investors wishes. We have previously had no issue drawing down on our investments by simply sending an email to our ongoing financial adviser. I am considering making a complaint to the company, securing the services of an alternative financial adviser / company, or even seeing what the Financial Services Ombudsman Service has to say. Seriously disappointed today.
11 juni 2026
Review zonder uitnodiging
Antwoord van My Pension Expert
Dear Customer,
Thank you for your feedback. We are very sorry to hear about your recent experience and appreciate you taking the time to share your concerns.
We understand how frustrating delays and poor communication can be, particularly when making important financial decisions. Your comments have been passed to our Compliance Team, who will review the matter and be in touch with you shortly.
Elyse at My Pension Expert
Antwoord van My Pension Expert
Hi Peter,
Thank you for your 5-star review! We are really pleased to hear that you got the outcome you were looking for and that our team could support you along the way. We are always here if you need anything in the future!
Elyse at My Pension Expert
Plenty of contact
Plenty of contact . All staff pleasent and professional . Made everything quite straightforward
8 juni 2026
Antwoord van My Pension Expert
Hi Customer,
Thank you for your kind review! We are pleased to hear you experienced plenty of contact and found our staff pleasant and professional. We are always here if you need further assistance!
Elyse at My Pension Expert
Felt guided through the process very…
Felt guided through the process very well, friendly advisors on hand. Calls dealt with in a prompt and timely manner. Would recommend this company to others.
9 juni 2026
Antwoord van My Pension Expert
Hi TJ Wicks,
Thank you for your lovely review! We're delighted to hear that you felt well guided throughout the process and found our advisers friendly and supportive. If you ever need anything in the future, please don't hesitate to reach out!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://bit.ly/4otFmIC
Elyse at My Pension Expert
Antwoord van My Pension Expert
Hi Tony,
Thank you for your lovely review! We are pleased to hear the process felt easy and that we could take the hard work off your hands. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
I was starting to panic as my…
I was starting to panic as my retirement date was approaching far too quickly, I had three pensions and wanted to know what my best options were, initially i spoke to an adviser who was very helpful, and was able answer the worries that i had, guiding me to a suitable solution,
The process of transferring my three pensions into one took a long time, this was nothing to do with the staff at My Pension Expert, it was down to the pensions i was closing and moving, I was updated every week by Reece as to how things were going,
I'm so glad i finally contacted MPE because i had no idea what to do, A big thank you to everyone who kept me updated and walked me through the whole process,
4 juni 2026
Antwoord van My Pension Expert
Hi Dave,
Thank you for your glowing review! We’re really pleased we could help provide reassurance and guidance as you approached retirement and explored the best options for your pensions. It’s great to hear our adviser was able to address your concerns and support you in finding a suitable solution.
We understand pension transfers can sometimes take longer than expected, so we’re delighted to know the regular updates from Reece helped keep you informed throughout the process. If you ever need further assistance, please don't hesitate to reach out!
Elyse at My Pension Expert
Excellent highly recommended
8 juni 2026
Antwoord van My Pension Expert
Hi Clare,
Thank you for your wonderful review! We’re delighted to hear you had an excellent experience with us. If you need anything in the future, we are always here!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Informed non pressured guidance with…
Informed non pressured guidance with client choice as the guiding principle. Easy people to deal with..
2 juni 2026
Antwoord van My Pension Expert
Hi Mr J Goss,
Thank you for your kind review! We’re really pleased to hear you appreciated our informed, no pressure approach and our commitment to putting client choice first. It’s great to know you found us easy to deal with too. We are always here if you need further support!
Elyse at My Pension Expert
Antwoord van My Pension Expert
Hi Andrew,
Thank you for your review! We’re delighted to hear you found our staff friendly, helpful and knowledgeable, and that we kept you informed throughout. If there was anything we could've done to make your experience a 5-star, please let us know!
Elyse at My Pension Expert
Highly recommended
From the outset, MPE was very helpful. The initial assessment of my pension needs was so thorough - even down to things I would have overlooked, such as paying for National Lottery tickets!
Kelly was very good at reassuring me and talking me through the complexities of the paperwork involved, and was extremely patient with my numerous queries.
Not having any kind of financial background, it was great to have people at hand to help me through the process.
Highly recommended!
28 mei 2026
Antwoord van My Pension Expert
Hi C Lee,
Thank you for your glowing review! We’re delighted to hear that you found the process helpful from the outset and that the initial assessment gave you confidence by covering every detail, even the things that can easily be overlooked. Kelly will be especially pleased to read your kind comments!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Very easy to talk too and arrange…
Very easy to talk too and arrange things.
There is always some one to talk too.
My experience so far has been a good one. Service is certainly up their.
4 juni 2026
Antwoord van My Pension Expert
Hi Mr Stevenson,
Thank you for your kind review! We’re delighted to hear that you found the process easy to arrange and that our team has been approachable and available whenever needed. It’s great to know your experience so far has been a positive one and that the level of service has met your expectations!
Elyse at My Pension Expert
Pre-retirement advice
I found the advice given to me very helpful. From start to finish setting up my policy was run efficiently. Contact and support has been provided to a high standard.
4 juni 2026
Antwoord van My Pension Expert
Hi Andrew,
Thank you for your wonderful review! We’re delighted to hear that you found the advice helpful and that setting up your policy was handled efficiently from start to finish. We are always here if you need further support!
Elyse at My Pension Expert
Antwoord van My Pension Expert
Hi Busybee,
Thank you for your 5-star review! We are delighted that you received excellent customer service throughout. We are always here if you need further support!
Elyse at My Pension Expert
Amazing service
From my first contact with pension experts they have been amazing always explaining everything clearly to me in a way I understand. I have been dealing with Charlotte Frost-Ward and she has been amazing with always keeping me up to date with what is happening and chasing my pension provider for me. I have felt confident with her services and know I can always message her when I have a query and she is quick to come back to me.
3 juni 2026
Antwoord van My Pension Expert
Hi Paula,
Thank you for your lovely review! We’re delighted to hear that you felt supported and well informed throughout the process. Charlotte will be especially pleased to read your kind words! If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Excellent from start to finish.
25 mei 2026
Antwoord van My Pension Expert
Hi Jacqueline,
Thank you for your 5-star review! We are so glad that you had an excellent experience from start to finish. If you ever need further support, we are always here to help!
Elyse at My Pension Expert
Excellent professional advice when…
Excellent professional advice when organising my fixed-term annuity. This is the second time that I have used My Pension Expert and I would recommend them.
29 mei 2026
Antwoord van My Pension Expert
Hi John & Jane,
Thank you for your fantastic review! We’re really pleased to hear this is the second time you have used My Pension Expert. It is great to know you received excellent professional advice when arranging your fixed-term annuity!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
They kept me informed and updated every…
They kept me informed and updated every step of the way.
29 mei 2026
Antwoord van My Pension Expert
Hi Customer,
Thank you for your 5-star review! We’re pleased to hear that you felt informed and updated at every step of the way. We are always here if you need further assistance!
Elyse at My Pension Expert
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.