My Property Host Reviews 280

Booked a 3 bedroom property in South Shields which had sofa bed to accomodate 6 of us with prior communicationtgat we needed beding for sofabed. Arrived Thursday. The place was dirty with litter all over drive. The TV would not work but most importantly 1 bedroom not accessible and no laundry for sofa bed. Called and e mailed mypropertyhist company immediately. 2 of us had to sleep on sofa bed fully clothed. Eventually somebody turned up on Friday late afternoon - couldn't access 3rd bedroom either so with her there i had to shoulder the door to force open. The rep could not get tv to work either and claimed the place was recently cleaned which it was obviously not without any clean bedding for sofabed. She said she would come back to fix TV - she never came back and we left the house a day early. I since have e mailed the company for a partial refund 3 times without any response so had to resort to this in hope it provides action.

Awkwardly communication, Dirtty and additional charges for pre-existing damages !

DO NOT USE THIS COMPANY...rented a house in Swindon that looked fantastic for 3 nights...when I got there with my grandchildren after a 5 hour journey I wanted to cry...it was the most disgusting filthy insects and germ ridden house I had ever seen, I could let the kids through the door. Months of stinking rubbish piles up at the front door , sick and urine in front room with huge holes in the wall where someone had punched it, ceiling brown stains and a hole, fridge mouldy , furniture broken unusable, understands cupboard filled with rubbish paint cans and stripper with other toxic chemicals and no lock or handle on door, used ear buds on floor in kitchen, dirty rusty microwave and cupboard fronts missing...bathroom filthy with yellow and black mould around bath,dried urine all over toilet , toothpaste splatters up walls, bath panel rotten and fallen off, dead insects and l9ads of cobwebs under broken beds with bodily fluids on walls and mattress...and 2 squirrels living in the rotten furniture and rubbish down side of house.tv not working or the WiFi. I had to check into a hotel..im 66 and never in my life seen anything like this,it took me a month to get my money back trying to be polite and all they did was lie to me...dont use the company through bookings.com..they made me pay £60 to get the code for key box saying it was in case of damage to the property😂...I just wish I could upload the photos...it was worse than a squat, 31 emerson close Swindon

Great team to work with, couldn't recommend them more. Thank you Johnny, for all your efforts.

I had seriois problems actually still have but nobody responds emails or cares your request... It is not refundable they take money and ignoring what I want..
The room is exposed to significant outside noise (including announcements from Lime Street Station) and light enters through the old and damaged blinds, so the room remains bright throughout the night.
I am very disappointed with these situations... And I can add so many things here like uncortable bed, dirty sofa,...

Rude, ignorant, corrupt. Avoid at all costs! Happy to take your money but when you scratch beneath the surface you find dodgy wiring, sub-standard quality decor and appalling customer service. I experienced an electrical explosion in my holiday rental and no one cared, ever responded or offered any kind of apology. No refund or even partial refund but instead a charge of £100 for damage to the property! The Doncaster host refused to answer her phone and even cut me off. Head office never answer. This company needs to be taken to court. Avoid avoid avoid!!

Our experience with this host company was unacceptable from both a hygiene and duty-of-care perspective.
On arrival, the apartment was in a poor and unsafe condition. We identified extensive black mould (bathroom, washing machine, fridge and freezer), visible grime throughout the kitchen and bathroom, and a persistent smoke odour despite the property being advertised as non-smoking. These issues strongly suggest prolonged neglect rather than an isolated lapse.
During the stay, both occupants developed skin rashes and persistent coughing, which coincided with exposure to the mould and poor air quality. These concerns were reported promptly and supported with evidence.
When we contacted the host company directly, we were told they could not assist and that the matter would be passed to their local team to follow up. No one from the local team contacted us. Instead, we received only a generic message stating that the company was standing by its cancellation policy, with no acknowledgement of the reported conditions or health impacts.
There was no attempt to inspect the property, remediate the issues, or offer relocation or refund support. As a result, we were forced to vacate early for health reasons and secure alternative accommodation at short notice and at more than double the original nightly cost, entirely at our own expense.
This experience reflects a serious lack of accountability and a failure to respond appropriately when legitimate health and safety concerns are raised. I would strongly advise others against booking with this host, particularly anyone with allergies, respiratory sensitivities, or expectations of basic cleanliness and professional conduct.

Was easy from the minute I arrived the staff are amazing and very friendly the room was spotless as well highly recommend

Absolutely fantastic, everything i needed and more.
Home to home.
Would rate higher if I could.

I have booked more than 10 stays with MPH and they have all been amazing! The customer service is 5* - every issue I have ever reported has been dealt with promptly (a missing cheese grater, vegetable peeler or tin opener always appears rapidly after reporting it). A big thank you to Nathan Brunt for his amazing attention to detail, efficiency in dealing with any and every query and his super fast response time :)

To give context, I can be fussy and have traveled extensively and do expect a certain level of service. The reason I choose Stay Zeni as my preferred company to book with is their level of attention to detail - from reading the notes on my booking prior to arrival, to extras in the fridge, high speed internet, super clean apartments, reliable on-time check-ins and fluffy bedding, it is always an amazing experience.

I would also like to highlight Zoe, Connor and Cherry who always answer the phone in a cheery manner and go out of their way to make sure every stay is a five star stay.

The accommodation was immaculate with everything I needed for my stay. I was given clear instructions by the host on who to contact if I needed any assistance while I used the accommodation. Overall a lovely place to stay and I will be returning.

I had a lovely stay very comfortable I would definitely recommend to anyone looking for a place to stay

Excellent experience from start to finish.

They are racist and inconsiderate.

Inconsiderate & they are guilty of vici

They are corporate bullies.

A lovely apartment , well located and great value for money along with excellent communication.
100% would recommend.
A big shout out to Chery who delivers excellent communication and always calls back when she says she will. She is an asst to your business.

A host/company that blatantly ignores/blanks & doesn’t even have the decency or professionalism to respond to your complaint nor even willing to discuss the matter for a resolution

If you want to stay in an apartment on a derelict building site in a run down area with noise from 7am all day from the building site, then this is the 1 star rating you’ve been looking for. If you could pick the apartment block up and put it somewhere else in Liverpool then great as the apartment inside was lovely
However - the listing failed to mention ( which is highly relevant) the block is at the end of a street with derelict boarded up disused buildings either side . There are gated railings to stop people getting in accept the homeless have found a home in the doorways - gathering together drinking cans of what ever.
It’s a very quiet and remote street to walk down to which if you’re a lone female or family with kids walking down here especially at night time it’s quite uncomfortable and uneasy to say the least
If anything bad were to happen and you needed help, it’s doubtful anyone would hear you with nothing else being around

I booked 4 nights Thur to Mon - work trip working from the afternoon and a what I thought would be chilled relaxing and quiet stay morning til afternoon . WRONG
From 7.15-7.30am construction works starts on the building site right outside - construction of more apartments. Banging , noise and more noise
It was that loud you’d think the windows were wide open. If doubled glazed absolutely useless
Not ideal or wanted being woken up at this time in the morning when you’ve finished work late and want a lie in
Watching the TV the volume had to be turned up full pelt to hear it with the noise going on outside . I’m not really into watching TV at these decibels.
I checked out the Saturday night at 6pm and left early. Stayed for 2 unpleasant nights and didn’t use the other 2 nights.

It says usual response from host up to 6hrs. As I messaged them Saturday am with my detailed disappointment and concerns with videos taken of the noise and videos outside of the remote area it’s in . I messaged again when I checked out pm and eventually got a response after 8 hours. If I’d been locked out or had any kind of emergency this response time is just beyond unacceptable.

What I will say is whoever responded to me was quite plausible, understanding and empathetic. This is as far as it goes though from responding on the Saturday night
The person suggested to find some sort of resolution but didn’t say or suggest what. With this, I suggested a refund of half of the 4 nights stay which I believe is valid and fair even tho my 2 nights I did stay were disrupted with the noise and staying in a less than desirable area.
I did say straight away the apartment itself was lovely and it’s not their fault for the construction going on outside , however this does have a significant impact on your stay. And so this should be rightfully mentioned in the listing . If it had of I would not have booked to stay here.
Whether they like it or not refusing to accept responsibility of the outside surroundings this will highly disappoint your stay here

Expecting to hear back from them come Monday morning I didn’t hear a dicky bird . Nada non zilch response to me. I sent several messages Mon to Wed. Just completely blanked and ignored. You’d expect a business like this to be on the ball and have the utmost professionalism but there was non of that . Not what I expected at all. Zero customer service. Unresponsive and totally not bothered.

Thursday morning I escalated my complaint to air B&B as not only had I had no response, they weren’t even willing or interested to discuss a resolution

Air B&B were fantastic and incredibly prompt resolving this. I can’t thank them enough in the matter. Professionalism right here.
The very same day at the end of the day they called me with a resolution.
They informed me the host was not interested in giving any sort of refund it was not open for discussion . Probably why I was blanked and ignored. Air B&B informed me they had broken the terms and conditions listing a property and not mentioning it’s surroundings which would quite obviously impact your stay

They informed me I was entitled to 30% refund of the 2 nights I stayed and full refund of the 2 nights I didn’t stay. I’m happy with that resolution

Such a shame I had to escalate to air B&B as this company has no care or interest to resolve any concerns or complaints. Quite shocking to be honest when they have over 35 listed properties on air B&B so you’d think they were quite a reputable and professional organisation. Far from it. At least when it comes to any complaints that is !

Awful Experience – Unclean Apartment and No Support
I stayed in Manchester for the half marathon and was extremely disappointed with the apartment. The place reeked of stale urine when I arrived. The host only offered an air freshener and later came in (with my permission) to light a candle, but the smell remained. I had to keep the living room window open and the bedroom door shut just to make it bearable.
Customer service was useless — I asked to move to another apartment and got no response at all. The host also stopped replying. We had to sleep on the mattress from the bedroom on the living room floor because we couldn’t leave the car park, as it was blocked off due to the marathon finish line.
The apartment was dirty, the window was broken and taped shut, and overall, the place felt neglected. After chasing customer service for days, all they offered was the cleaning fee and 20% back.
We also felt that, because this is a large company, it was too far removed from the actual apartment and the situation we faced. The commercial and operational level lacked any real customer care or understanding of what we were dealing with.
Truly disappointing — I won’t book with this company again and wouldn’t recommend them to anyone.

terribly bad experience - york Property in Holborn

Before we even arrived, we had threats of £10 charges if we were late for key collection, the wrong apartment information sent to us, and the wrong instructions for directions.

Upon arrival

broken toilet seat
broken shower - shower hanging off the wall
broken lamp
broken window
human hair in the bowls and plates
no bath mat
unclean cutlery
purple stain in freezer
dust everywhere

Complained on day one, as we had to go out and buy cleaning materials so we could sleep there, and was told the following

"we're aware of the problems, we just haven't fixed them".

After three more days of complaining, someone pretending to be a manager called us and offered us 30% refund, to which we accepted and advised we'd hold off reviewing the place and complaining further.

It's 17 days later, no refund. No apologies. Just lies upon lies.

Have evidence of everything. Will be taking it as far as I can with as many review websites, their CEO, LinkedIN and more.

I have no issue with mistakes - and I was grateful this fraudster offered to fix them with a refund. However I cannot stand liars.
Game on!

If it was possible to give no stars then thats what I'd give. The photos on VRBO are very vert missleading. Most importantly its unsafe! The smoke alarm was hanging off the ceiling, the fire doors had no sealing strips and were propped open. The list of issues is endless. Filth, broken furniture, pidgeon faeces thick on window sills, insufficient cutlery and crockery, awful decoration and general upkeep. A week later, 2 emails and 18 calls and we have heard nothing!!! They don't return calls and despite calls as we arrived on Friday we were without sufficient equipment for the weekend. It was awful. I will check anywhere else we book to make sure this company is not involved and will not use Vrbo again as a result of this experience.

Great place to stay if you’re looking to be in the center of Bolton. Close to everything and feels like a home away from home!