Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Toon meer
Bedrijf heeft geantwoord
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Toon meer
Bedrijf heeft geantwoord
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Zwembad
- Overdekt zwembad
- Mineraalwaterbedrijf
- Openluchtzwembad
- Zwembadwinkel
- Waterzuiveringsapparatuur leverancier
Over Naked Pools
Geschreven door het bedrijf
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Geschreven door het bedrijf
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Contactgegevens
10/48 City Link Drive, 4221, Carrara, Australië
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Uitstekend
660 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt and helpful
Prompt reply and helpful. Great to have this service available to us. Excellent customer support.
8 december 2025
Antwoord van Naked Pools
Thank you for your review Carla, we really appreciate it.
Glad we could be of assistance. We do pride ourselves on providing exceptional support and service and we are happy to hear that is exactly what we have delivered for you.
Anything else we can help with in the future please let us know.
Regards
The Naked Pools Team.
Sales and Installation staff were Exceptional !!
Sales and Installation staff were exceptional ! Any queries were quickly answered and everyone we dealt with was knowledgeable, helpful and friendly.
Our New Naked system is working beautifully.
12 december 2025
Antwoord van Naked Pools
Thank you for your review Kim, we really appreciate it.
We do pride ourselves on providing exceptional support and service and we are happy to hear that is exactly what we have delivered for you.
Anything else we can help with in the future please let us know.
Regards
The Naked Pools Team.
Quick Response and Action
We got a quick response to our request to Australia and the New Zealand distributor was requested to help us. They were very helpful and solved our problem quickly.
Good old fashion customer care. What else could you ask for. It’s a great product with great backup
8 december 2025
Antwoord van Naked Pools
Thank you so much for your review Errol, we really appreciate the positive feedback.
Glad we could get the issue resolved for you asap.
Anything else we can help with please let us know.
Regards
The Naked Pools Team
Great support and fast turnaround!
The Naked Pool support team is very responsive and quick to act. Every time I reached out, they replied promptly and resolved the issue with an impressive turnaround time. Professional, efficient, and easy to work with. Highly recommend their support service!
11 december 2025
Antwoord van Naked Pools
Thank you for your review, we really appreciate it.
Glad we could get your issue resolved asap. We do pride ourselves on providing exceptional support and service and we are happy to hear that is exactly what we have delivered for you.
Anything else we can help with in the future please let us know.
Regards
The Naked Pools Team.
We are absolutely thrilled with our…
We are absolutely thrilled with our Naked Pools system! The water is noticeably clearer, softer, and completely chemical free
7 november 2025
Review zonder uitnodiging
Antwoord van Naked Pools
Hi Rebecca, thank you so much for your glowing review, we are glad you are loving the Naked Freshwater experience.
Anything we can help with in the future please let us know.
Regards
The Naked Pools Team
No issues with the system so far.
12 december 2025
Antwoord van Naked Pools
Thank you for your review Stephen, we really appreciate it.
Regards
The Naked Pools Team
Antwoord van Naked Pools
Hi Rebecca.
Thanks so much for taking the time to post your review - we really appreciate it and are always happy to help.
If you need assistance in the future, please reach out.
Regards
The Naked Pools Team
Great Customer service
Great Customer service. Prompt reply to my email enquiry. Very efficient in solving my issue.
8 december 2025
Antwoord van Naked Pools
Thank you for your review Ben, it is greatly appreciated.
Glad we could get that sorted for you asap.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team
Antwoord van Naked Pools
Thank you for your review Vasanth, it is greatly appreciated.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team
great to deal with
25 november 2025
Antwoord van Naked Pools
Thank you for your review, James. We really appreciate it.
Glad we could assist,
Anything else we can help with in the future please let us know.
Regards
The Naked Pools Team
Easy to claim online
Easy to claim online, quick and easy repair from the service department.
3 december 2025
Antwoord van Naked Pools
Thank you for your review Peter. We really appreciate it.
Anything else we can help with in the future please let us know.
Regards
The Naked Pools Team
Great servive by everyone at Naked Pool
All Naked Pool staff were very helpful and professional, Tim replied to my emails promptly and was able to able to solve my enquiry.
Excellent product.
3 december 2025
Antwoord van Naked Pools
Thank you for your review Steven, it is much appreciated.
Glad to be of assistance, anything else we can help with in the future please let us know.
Regards
The Naked Pools Team
Brilliant Service from the Naked team
25 november 2025
Antwoord van Naked Pools
Thanks for the review.
As always we are here to help.
Regards
The Naked Pools Team
Friendly check in
Friendly check in, to see if I needed help or had questions with my new system.
Handover will have shortly with pool builder, at the moment they are cleaning and maintaining it until then.
2 december 2025
Antwoord van Naked Pools
Thanks so much for your review Sharon, we really appreciate it!
If you require any assistance in the future please let us know, we're always happy to help.
Kind regards,
The Naked Pools team.
Good prompt service
21 november 2025
Antwoord van Naked Pools
Hi Naissus,
Thanks so much for your review, we really appreciate it.
If you need help again in the future please let us know.
Kind regards,
The Naked Pools Team.
Just excellent service once again
20 november 2025
Antwoord van Naked Pools
Thanks for taking the time to post your review, we're so happy we could help!
Kind regards,
The Naked Pools Team.
Quick and concise as usual.
24 november 2025
Antwoord van Naked Pools
Hi Bjarne.
Thanks again.
Anything else we can help with please let us know.
Regards
The Naked Pools Team
Impressively quick support service
The support service was amazingly quick at responding to my query and worked with me to understand the system better. I was very impressed
18 november 2025
Antwoord van Naked Pools
Hi Sandra.
Thank you for your review, we really appreciate it.
Glad to hear you are loving the Naked Freshwater experience along with the customer support that we pride ourselves on.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team
Such great communication from Lannon…
Such great communication from Lannon and the team.
16 november 2025
Antwoord van Naked Pools
Hi Casey.
We really appreciate your review.
I will be sure to pass on your feedback to Lannin and the team.
Anything else we can help with please let us know.
Regards
The Naked Pools Team
Great service
Quick responses, clear instructions, and then a well-organised visit when my pool filter needed a software fix. Love my naked pool and the service completes the experience.
6 november 2025
Antwoord van Naked Pools
Hi Giles.
Thank you for such a glowing review, we really appreciate it.
Glad to hear you are loving the Naked Freshwater experience along with the customer support that we pride ourselves on.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team
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