Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Toon meer
Bedrijf heeft geantwoord
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Toon meer
Bedrijf heeft geantwoord
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Zwembad
- Overdekt zwembad
- Mineraalwaterbedrijf
- Openluchtzwembad
- Zwembadwinkel
- Waterzuiveringsapparatuur leverancier
Over Naked Pools
Geschreven door het bedrijf
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Geschreven door het bedrijf
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Contactgegevens
10/48 City Link Drive, 4221, Carrara, Australië
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Uitstekend
660 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt reply & heeded advice given.
Prompt reply & heeded advice given.
Added Sanichlor, ran pump overnight. Now 18 hours. Already noticed a reduction in black algae on walls. Will run pump for 48 hours & then let copper finish it off as advised
We will see 👍
21 juli 2025
Antwoord van Naked Pools
Thanks so much for your review, we very much appreciate it and are glad we could help.
If you need assistance again in the future please let us know.
Kind regards,
The Naked Pools Team.
The product is under warranty
The product is under warranty; it should have been taken care with the installer. There was a lot of finger-pointing before it was resolved.
1 augustus 2025
Antwoord van Naked Pools
Hi Metter,
We are glad we were able to help you reach a resolution with your issue. If you need any assistance with your Naked system in the future, please reach out to us directly, we are always happy to help.
Kind regards,
The Naked Pools Team.
Antwoord van Naked Pools
Hi Trevor,
Thanks so much for your review, we truly appreciate your feedback.
If you need any assistance in the future please reach out, we are happy to help!
Kind regards,
The Naked Pools Team.
Thanks for the accurate over the phone…
Thanks for the accurate over the phone advice and prompt repairs with the unit returned very quickly.
14 januari 2025
Antwoord van Naked Pools
Hello,
Thanks for your review, we really appreciate it. Glad we could help!
Let us know if you need assistance with anything else, we are always happy to help.
Kind regards,
The Naked Pools Team.
So impressed to get a call to see how…
So impressed to get a call to see how my experience with Naked pools is going! Really appreciated; has really put my mind at ease knowing there is support!
28 juli 2025
Antwoord van Naked Pools
HI Steve,
Thanks so much for your review, we really appreciate it!
Please let us know if you need assistance with anything in the future, we're always happy to help.
Kind Regards
The Naked Pools Team.
'No hassle' customer service!
Having 'inherited' a Naked pool via a house purchase, I wasn't sure of the warranty details... but I called about an issue, and someone was sent around to fix it the next day. No hassle, no cost, great service. Very happy.
28 juli 2025
Antwoord van Naked Pools
Hi Rob,
Thanks so much for your review - it is very much appreciated, and we are happy to be of service! Great to hear it was sorted out asap for you.
Please let us know if you need any help along the way.
Kind regards,
The Naked Pools Team.
Lovely fresh water
Lovely fresh water. The Naked Freshwater system is such a refreshing change from old fashioned chlorine pools. The water is fantastic- it literally sparkles-and the system is simple to use and maintain. Really looking forward to summer!
20 juli 2025
Antwoord van Naked Pools
Hi Warwick and Anne,
Thanks so much for the review, we really appreciate it.
Great to hear your freshwater experience is going well.
Let us know if we can help with anything, we are always happy to assist!
Kind regards
The Naked Pools Team.
Antwoord van Naked Pools
Hi Simon,
Thanks so much for your review - it is very much appreciated and we are happy to be of service!
Please let us know if you need any help along the way.
Kind regards,
The Naked Pools Team.
Fantastic customer service
I made calls prior to deciding to install the naked system and every encounter I've had with the team at Naked pools was helpful and pleasant. The post install advice and follow up cafe has been the same.
10 juli 2025
Antwoord van Naked Pools
Hi Tamara,
Thanks so much for taking the time to post your review - we really appreciate it and are always happy to help.
If you need assistance in the future please reach out.
Regards
The Naked Pools Team
Pool
Hugh thanks to naked pools for the prompt service! The team fixed my pool controller and upgraded it to a more modern and efficient system.
Top notch work , highly recommended
9 juli 2025
Antwoord van Naked Pools
Hi Gino, thank you for your review, we really appreciate it.
Glad we could get your system sorted asap.
Anything else we can help with please let us know.
Regards
The Naked Pools Team
Antwoord van Naked Pools
Hi Louise,
Thank you for your review, we really appreciate it.
If you need any more assistance down the track, please reach out - we're happy to help!
Regards,
The Naked Pools Team.
Not using a call centre
Not using a call centre
prompt follow ups
customer service agents are impeccable well done
7 juli 2025
Antwoord van Naked Pools
Hi Anthony,
Thank you for your review, we really appreciate it.
If you need any help down the track, please reach out - we're happy to help!
Regards,
The Naked Pools Team.
Antwoord van Naked Pools
Hi Nigel,
Thanks so much for your review - we really appreciate it!
If we can be of service in the future, please reach out.
Regards
The Naked Pools Team.
Antwoord van Naked Pools
Thanks so much for taking the time to post your review - we really appreciate it and are always happy to help.
If you need assistance in the future please reach out.
Regards
The Naked Pools Team
My LED screen was fading
My LED screen was fading. I rang to discuss the problem, had an appointment booked the next day, and the screen was replaced the next day. Fantastic customer service!
25 juni 2025
Antwoord van Naked Pools
Hi Freya
Thanks for your review, we really appreciate it and are glad we could help.
If you ever need us again please let us know.
Regards
The Naked Pools Team
Excellent Service
It was good to see Tim he certainly fixed the problem for us and was very friendly and helpful.
He advised us when he would be arriving and phoned in advance to let us know. We really appreciated that.
The unit is working perfectly now, thank you.
We will recommend Naked Pools to our family and friends.
26 juni 2025
Antwoord van Naked Pools
Hi Christine
Thanks so much for your review, we really appreciate it and are so glad we could be of service.
Please reach out if you need help with anything else in the future and meanwhile, keep enjoying your Freshwater pool!
Regards
The Naked Pools Team
Great after sales service and the…
Great after sales service and the system works perfectly
22 juni 2025
Antwoord van Naked Pools
Hi Renato
Thank you for your review, we really appreciate it!
Please let us know if we can assist with anything in the future, we are here to help.
Regards
The Naked Pools Team
Antwoord van Naked Pools
Hi Matt
Thanks so much for your review, we really appreciate it!
Please let us know if we can help with anything in the future
Regards
The Naked Pools Team
Antwoord van Naked Pools
Thanks so much for your review, we really appreciate it.
Let us know if you need help with anything else.
Kind regards
The Naked Pools Team
Had a screen failure on my 3 year old…
Had a screen failure on my 3 year old controller. Sent it back and had it repaired without any problems and all covered under warranty.
Great product, can't fault it (other than this small hiccup) and excellent after sale service. Highly recommend this product as it saves so much time and money in having a crystal clear pool all year round.
16 juni 2025
Antwoord van Naked Pools
Hi John
Thanks so much for your review, we really appreciate it! We are so happy to hear about your experience with our system and glad we could help resolve your "small hiccup"
Anything else we can help with please let us know
Regards
The Naked Pools team
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