I had an new windscreen fitted to a BMW X3. There were two lads at the depot and the bearded one worked on my car. They had an excellent rhythm, worked steadily, knew exactly what they were doing and,... Toon meer
Bedrijf heeft geantwoord
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Had a really good experience here. Glass was able to be sourced for my old and unusual car (both front and rear screens). Guys also replaced my rear view mirror with another one that I supplied. This... Toon meer
Bedrijf heeft geantwoord
Prompt local service. Good job fitting glass, although I noticed on way home the near side windscreen wiper arm was slightly high in the rest position. This was corrected by myself when I got home. I... Toon meer
Bedrijf heeft geantwoord
They did a really good job replacing my windscreen. Arrived on time, friendly service, and everything was done quickly and neatly. Very happy with the work!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Bath
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
4 Stable Yard, Windsor Bridge Road, BA2 3AY, Bath, Somerset, Verenigd Koninkrijk
- 01225-220-183
4,8
Uitstekend
163 reviews
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A quick and very good job
22 december 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen promptly replaced at the…
Windscreen promptly replaced at the appointed time. Good telephone support.
4 december 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Polite and professional!!
15 november 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service. Called to see if an earlier appointment worked for me and it did. Saves me a day really. Engineer was super friendly and polite. Ran through some possible issues. Did a great job really fast and super tidy. Can't fault.
15 november 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The company put themselves out
The company put themselves out to see my car and I was very pleased with the final outcome
1 november 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Honesty is always the best policy
Ian and Callum of Bath National Windscreens went beyond the call of duty to repair my car windscreen. Honest, professional customer service which is unfortunately too difficult to find these days.
Well done 11/10 Excellent.
Dave RC
3 november 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bath
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Excellent service at Bath
Communication was great from the initial enquiry up until the invoice arriving in my mailbox. Friendly and helpful staff
14 oktober 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Turned Up Late, Never replied to my complaint that i sent via there customer services.
Guy turned up 3 hours late for allotted Morning slot. Had 2 jobs before not sure an 830 start takes gone 3 to arrive.
Wasnt allowed a years warranty as there was some rust. (dont a lot of 2nd hand cars have rust). So bit of a kop out.
I did put in a complaint. via how did we do email and the link they sent you. Have i recieved a response? No.
Bit of a shambles really.
Templated response imminent
8 september 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional and smooth service.
1 september 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Service
The information given as to when they would arrive was spot on, on arrival the gent was shown what was wrong and he informed his manager of the change to the booked job and then proceeded to repair the windscreen. A perfect job done very quickly.
31 juli 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service
24 juli 2023
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
There was an unacceptable delay between…
There was an unacceptable delay between passing information from the Call Centre to the Bath branch which was only rectified by my attending the branch in person to activate the replacement. The Call Centre failed to pass on our case.
30 juni 2023
Antwoord van National Windscreens - Bath
i
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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