Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... Toon meer
Bedrijf heeft geantwoord
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Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... Toon meer
Bedrijf heeft geantwoord
Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... Toon meer
Bedrijf heeft geantwoord
Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... Toon meer
Bedrijf heeft geantwoord
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... Toon meer
Bedrijf heeft geantwoord
Geschreven door het bedrijf
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, Verenigd Koninkrijk
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Antwoord van National Windscreens - Hastings
Straight forward from start to finish & good job done.

Antwoord van National Windscreens - Hastings
Arrived first thing for my windscreen replacement - I was the first one there and first to drop off. I was told that my car would be ready for midday. Went back at midday, told that they had only just got my car in and that it would be another hour and a half so had to wait in the rain as I had nowhere I could go.
When my car was finally ready, they left me with 7 miles left in the tank - I left the car with 27... they also left the plastic cap on the end of my new wipers which not only scratched the bottom of the windscreen but also was only clearing half the screen while I was driving back in torrential rain. They had also left black marks all over the new windscreen... I never want to go back. If you can avoid and get your windscreen done properly at the manufacture then do so.

Antwoord van National Windscreens - Hastings

Antwoord van National Windscreens - Hastings
We unfortunately had a crack occur in the window near Brighton. We called the company who actually really helpful through our insurance. They were really quick to offer us multiple options near where we were. We then ended up going to Hastings. We dropped the van off, please beware they do give a four hour window and sometimes they do mean four hours so be prepared for that. They were very prompt. The repairer was very efficient and it was a good repair. Thank you very much.

Antwoord van National Windscreens - Hastings
Sadly the glass didn't arrive when expected so had to wait another 5 days.
However I can't fault the service after that. A bit of primer was left on the car.
I took it back thinking it was scratched as I couldn't remove it. It was dealt with immediately, all good!

Antwoord van National Windscreens - Hastings

Antwoord van National Windscreens - Hastings
Very helpful techican giving me plenty of information in looking after my windscreen for the next 7 days and not to hesitate to get in touch if i had any problems

Antwoord van National Windscreens - Hastings

Antwoord van National Windscreens - Hastings
People friendly and job done earlier than the 4 hours quoted.

Antwoord van National Windscreens - Hastings
Had my windscreen fitted by Tyrone.
He phoned me in the morning to let me know what time he was arriving and called again when he was close by. He was very reliable and done an immaculate job on my windscreen replacement. Any questions I had he was more than happy to answer them.
And gave me after care guideline on what to do and what not to do which I found to be very useful and helpful.
I couldn't be any happier with the service provided.
Thanks again Tyrone😊

Antwoord van National Windscreens - Hastings

Antwoord van National Windscreens - Hastings
The new windshield fitted had some scratches and the wipers were fixed wrongly. When I called again to tell this complaint, they haven’t picked the call.
So please be sure to check the windshield after their service.

Antwoord van National Windscreens - Hastings
Had a problem with new screen but it was addressed willingly and professionally so i am very pleased
Car was citroen c3 aircross , you may remember my contact with you all
Well done kep up the good work

Antwoord van National Windscreens - Hastings
Was disappointed that you didn't have comfortable seating, having to wait for so long. No coffee machine. Work was carried out well. Difficult to find.

Antwoord van National Windscreens - Hastings
After booking my windscreen to be fixed I got a message from them saying it will be between 9 and 4.30 I waited all day and no one showed up or a response I really stay away from them they are unreliable .

Antwoord van National Windscreens - Hastings
The gentleman who came to replace my rear glass windscreen couldn’t have done a better job and was very courteous and explained the process and aftercare very well.
However on the evening I first rang the company I was on hold for about 20 minutes before I spoke to an operative.
Later when I had to call back about tge job in hand, around 8pm the same day I was on hold for 50 minutes before putting the phone down and then ringing the original number and extension. This time I waited 18 minutes..this is the reason I have given a rating of 3 stars….it would be very useful for the person ringing to know their position in the queue whilst on hold. I was ringing from tge comforting my home but I’m able to imagine customers/would be customers ringing from the roadside…..

Antwoord van National Windscreens - Hastings
From the first contact, over the phone, I felt relieved that my problem windscreen could be easily sorted.The staff member was very polite and informative and within a few minutes the whole procedure was sorted.
On the day arranged, the fitter arrived at the agreed time and was very polite and clearly efficient from the start. I felt very assured that he had done a great job of replacing the windscreen.

Antwoord van National Windscreens - Hastings

Antwoord van National Windscreens - Hastings
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