Lady on the phone from call centre repeatedly advised me that that car dealership I was looking at didn’t exist due to my difficulty finding the site. Sent me up and down various times as seemed to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
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Lees wat reviewers zeggen
The technician came to fit my new windscreen on site where I work he was very friendly and on time. He rang me before he got there and told me he would be there and when he got there, he was very help... Toon meer
Bedrijf heeft geantwoord
Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they... Toon meer
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I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Hull
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, Verenigd Koninkrijk
- 01482-910-048
4,7
Uitstekend
547 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Scania unobtainium glass!
Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they went the extra yard and got back in touch and said it was possible to make the window we needed by cutting the Land Rover windscreen. Brilliant job and Thank You!
2 juni 2026
Review zonder uitnodiging
Antwoord van National Windscreens - Hull
We are so pleased to hear about your positive experience with our team. It is wonderful to know we could assist with your unique request when others could not. Thank you for sharing your kind feedback!
Antwoord van National Windscreens - Hull
We are so pleased to hear about your positive experience with our team. Thank you for your kind words!
Great guy who came to do the fitting
Great guy who came to do the fitting, very polite & absolutely no mess. The company kept me updated with everything dates/times etc leading up to it being fitted.
100% great company to deal with!
25 mei 2026
Antwoord van National Windscreens - Hull
We appreciate your positive feedback. We're happy to hear our team member was polite and tidy, and that we kept you updated. We're glad you had a great experience.
Shame I had to wait 2 weeks for my windscreen. I thought windscreen were a priority.…
Shame I had to wait 2 weeks for my windscreen! There is a streak line right in front of my driving vision. I have wiped it off but it has come back. It wad ghere after man had been.
13 mei 2026
Antwoord van National Windscreens - Hull
We sincerely apologize for the delay and the persistent streak on your windscreen. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Hull
We're glad we could help you effectively.
Antwoord van National Windscreens - Hull
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
The fitters were polite and friendly and very respectful. They also did a quick and efficient job of replacing my windscreen. Highly recommended
7 mei 2026
Antwoord van National Windscreens - Hull
We appreciate your positive feedback. We're so happy to learn that the fitters were polite, friendly, and respectful and that they did a quick and efficient job. We're glad you recommend us.
Window replacement
On time. The technician was very professional, polite and very friendly. 👌👌👌👌👍👍👍👍😎😎😎😎
30 april 2026
Antwoord van National Windscreens - Hull
We're happy the technician was punctual, professional, polite, and friendly. We appreciate you taking the time to share your positive experience!
Two engineers where brilliant
Two engineers where brilliant
Shame the new windscreen and a big scratch in it
Still not received my compensation back
24 april 2026
Antwoord van National Windscreens - Hull
We appreciate your feedback. We're sorry to hear about the scratch on your new windscreen and the delayed compensation. We'll investigate this right away.
Antwoord van National Windscreens - Hull
We're happy to hear that our team was punctual, polite, and helpful during your interaction. Thank you for your positive feedback!
Antwoord van National Windscreens - Hull
We appreciate you sharing that we were on time, called before arriving, and performed clean work! We are so happy you were pleased with our service.
Quick repair
3 april 2026
Antwoord van National Windscreens - Hull
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Unable to sort replacement at my home
Unable to sort replacement at my home, so I had to take car to depot. Sorted out great. Thanks.
24 maart 2026
Antwoord van National Windscreens - Hull
We're happy to hear that your issue was resolved at the depot. We appreciate you taking the time to visit us and thank you for your feedback.
Antwoord van National Windscreens - Hull
We are happy to hear that you received great customer service and communication! Thank you for your positive feedback.
Alround service poor need more…
Alround service poor need more staff,better trianed staff
15 maart 2026
Antwoord van National Windscreens - Hull
We appreciate your feedback and time. We'll address the staffing and training issues to improve our service.
Chip but advised to replace the windscreen
I had a chip and it was confirmed a repair but they thought it would be better to replace the whole windscreen. I didn't replace it though!
7 maart 2026
Antwoord van National Windscreens - Hull
We appreciate your feedback. We regret that the repair evolved into a full replacement recommendation. We aim to provide the best solution for every situation.
Great Service
Booking my car in for a windscreen replacement was nice and easy.
They were on time with the replacement and the replacement was complete in good time.
7 maart 2026
Antwoord van National Windscreens - Hull
We appreciate your positive feedback! We're happy the booking process was easy and that the replacement was completed promptly and efficiently. Thank you for your review.
Quick and easy
23 februari 2026
Antwoord van National Windscreens - Hull
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good job, well done.
the first appointment date was cancelled due to lack of staff. But the fitter arrived on time for the revised date and did a good job, also as my appointment was last on his list, it was helpful to be able to track his progress during the day.
10 februari 2026
Antwoord van National Windscreens - Hull
We regret that the initial appointment was cancelled. We're glad the fitter arrived on time for the rescheduled appointment and completed the work to a good standard. It's great to hear that tracking the progress was helpful.
Antwoord van National Windscreens - Hull
We appreciate you sharing! We are so happy you were pleased with our very prompt and excellent service.
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