Called to say time of arrival. Arrived in the eta. Explained what needed to be done. Good job done.

Great service and communication throughout the process of getting the windscreen replaced

Very professional, explaining everything going on with the appointment. Thanks to all.

Nice and good job , friendly and nice staffs

The fitter was excellent, quick, and tidy. BUT, I asked for an early morning appointment, which was agreed to take place, but I waited until 4pm for the technician. He had not been given the correct information. I had a project deadline which was badly effected.

Very good service.quick and easy.

Professional, quality job and nice staff 👍

Helpful and friendly staff got the job sorted in 2hrs rather than the 4hrs that was advised. Brilliant! absolutely no complaints

Very professional

All good
Quick and friendly

Extremely poor communication both at time of booking initial appointment and on the 1st day of a booked home visit. No updates as to a time of arrival I had booked an am slot and requested an early appt due to working in the community as a nurse. On tracking the allocated worker simply worked in the main workshop all morning once he did arrive at about 1445 the weather was wet and Ij was informed that the work was best not to be done as the rain could interfere with the glue used. A whole day of work wasted. Had I received a text or call first thing I could have rearranged my schedule. Had I been correctly informed at the time of booking that weather impacts repair I could have taken the car into the workshop. I specifically asked at the time of booking if a home or workshop booking made any difference and was told no it did not. On the initial day I had no updates at all until he rang to say he was coming and I could not get through on the local number.
When I finally took the vehicle into the workshop 4 days later it was completed efficiently.

Had windscreen vandalised on 28th April. I phoned my insurance.
National Windsreen in Plymouth was going to change my windsreen on 30th. My windsreen didn't arrive until later, so planned to do on 1st May. My windsreen arrived broken! So because of the bank holiday eventually was fitted on 6th May. The staff at Plymouth were very good, but something seems to be wrong with the whole system. Its not working efficiently. In future i change my car Insurance every year for a good deal; next year i shall look for an Insurance who uses Auto Glass. I have looked on Google and it appears they are more professional. Sorry to give this disapointing survey.

I used the Plymouth workshop. The staff were excellent. They were polite, welcoming, and efficient.
The process was explained clearly. I found the YouTube explanation of why modern windscreens with sensors need to be replaced in depots helpful too.

Usually very good but had a problem this time with the depot ordering the wrong wind screen for repair causing major delays in getting it fixed.

Easy to book. Fitters were on time, and friendly. Care and quality of work was excellent.

Very good and efficient, only negative was I had to come back different day because the first screen was damaged.

Very happy with my screen replacement, took care of car and everything placed back as should be with courteous and helpful staff, very professional indeed.

Good service, done in 3 hours

The guys were punctual friendly and seemed to know their stuff.