I only knocked off a star because of popping in to the workshop to be told to contact my insurance company. to Book. The insurance directed me strait to National windscreens to arrange the appointme... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE Torquay, Devon, GB
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Lees wat reviewers zeggen
The guy in the office was very helpful and not pushy. Although it took two attempts to replace the screen due to the first cracking on completion! For which the fitter was mortified and very apologeti... Toon meer
Bedrijf heeft geantwoord
My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refuse... Toon meer
Bedrijf heeft geantwoord
Staff were friendly, polite and efficient, they did an excellent job replacing the windscreen and kept us updated throughout the process. The premises are a 15 minute walk out of Torquay town (long... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Torquay
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE, Torquay, Devon, Verenigd Koninkrijk
- 01803-640-263
4,5
Uitstekend
223 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I and my car were well looked after.
18 maart 2026
Antwoord van National Windscreens - Torquay
We're glad you and your car received great care. Thank you for your positive feedback; we appreciate it greatly.
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Excellent service! Oliver was incredible. We had an issue with our windscreen leaking and he went above and beyond to sort for us. Amazing service and wouldn't hesitate to use again in the future.
10 februari 2026
Antwoord van National Windscreens - Torquay
We're happy to hear that you received excellent service! We appreciate your positive feedback regarding the assistance you received with your windscreen. We are glad that we exceeded your expectations and are here for you in the future.
Well managed service
Easy booking; good communication throughout; friendly and efficient technician.
21 februari 2026
Antwoord van National Windscreens - Torquay
We appreciate your positive feedback! We're so happy to learn that you found the booking easy and experienced good communication and a friendly, efficient technician.
Professional and human!
Great efficiency, when rain caused issues they rescheduled workload to get my car under cover at workshop to fit windscreen, repaired that day! Great timely communication! 5 ⭐️
10 februari 2026
Antwoord van National Windscreens - Torquay
We appreciate your positive feedback! We're happy to hear that we provided great efficiency, addressed weather-related issues, and ensured timely communication to get your windscreen repaired.
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Torquay
We're happy to hear that you found our service efficient. Thank you for your positive feedback; we appreciate it greatly.
Fast friendly service from Oliver in…
Fast friendly service from Oliver in torquay branch
Excellent quality job finished too
14 januari 2026
Antwoord van National Windscreens - Torquay
We appreciate you sharing your positive experience! We're so happy to hear that you were pleased with the fast, friendly service and excellent quality job.
Amazing service - thank you Oliver!
My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refused to accept payment.
What amazing service. What a gentleman!
I know where I will go if I ever have a problem with a windscreen in the future.
Thank you Oliver 😀
14 januari 2026
Review zonder uitnodiging
Antwoord van National Windscreens - Torquay
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received. It's great to know we could assist you quickly and efficiently. Thank you for your feedback!
Very good service
Very good service, easy to book and prompt replacement. Would recommend to anyone needing a screen replacement.
21 november 2025
Antwoord van National Windscreens - Torquay
We're happy to hear that you found our service easy to use and the replacement process quick. Thank you for recommending us; we appreciate your positive feedback!
Antwoord van National Windscreens - Torquay
We appreciate your positive feedback! We are so happy you were pleased with our good service, communicative approach, and good staff.
Great customer service
Very helpful from first phone call to the fitting.Details of place and time for fitting given very quickly.Great customer service.
2 december 2025
Antwoord van National Windscreens - Torquay
We appreciate your positive feedback! We're happy to hear that you received great customer service, and that you were helped quickly from your first call through the fitting.
a very professional
a very professional, friendly and obliging company, great job replacing my windscreen on my Transit.
30 oktober 2025
Antwoord van National Windscreens - Torquay
We appreciate your positive feedback. We're happy to hear that you found our company professional, friendly, and obliging, and that we did a great job replacing your windscreen.
Oliver at the Torquay branch was…
Oliver at the Torquay branch was extremely helpful, explained everything clearly, performing a quick and clean repair.
23 oktober 2025
Antwoord van National Windscreens - Torquay
We're happy to hear that the repair was quick and clean, and that the explanation was clear. We appreciate you taking the time to leave this positive feedback.
Fast efficient service
19 oktober 2025
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Torquay
We appreciate you sharing your feedback! We are so happy you were pleased with our excellent service and quality work.
Good install, but lacking in cleanup
The guy did a good job of the install. There is still glass rattling around in the tailgate when i open and close the boot. Also there was still glass in the boot.
1 oktober 2025
Antwoord van National Windscreens - Torquay
We appreciate your feedback and are sorry to hear about the glass in your vehicle after the installation. We'll review our procedures to ensure a more thorough cleanup in the future.
Antwoord van National Windscreens - Torquay
We're happy to hear that your booking was simple and that you were pleased with our team's work. Thank you for your positive feedback!
Brilliant service with a smile
Brilliant service with a smile. Really efficient and quickly completed. Phoned straight away to say it was done. Offered a coffee. Great experience.
17 september 2025
Antwoord van National Windscreens - Torquay
We appreciate your positive feedback! We're happy you received efficient and quick service with a smile. It's great to hear you had a great experience and were offered coffee.
The windscreen fitter was competent in…
The windscreen fitter was competent in his job
10 september 2025
Antwoord van National Windscreens - Torquay
We're happy to hear that you found the windscreen fitter competent. Thank you for your positive feedback and for taking the time to share.
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