National Windscreens - Torquay Reviews 

223
•
TrustScore 4.5 uit 5

4,5

Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE Torquay, Devon, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I only knocked off a star because of popping in to the workshop to be told to contact my insurance company. to Book. The insurance directed me strait to National windscreens to arrange the appointme... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The guy in the office was very helpful and not pushy. Although it took two attempts to replace the screen due to the first cracking on completion! For which the fitter was mortified and very apologeti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refuse... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Staff were friendly, polite and efficient, they did an excellent job replacing the windscreen and kept us updated throughout the process. The premises are a 15 minute walk out of Torquay town (long... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autoreparatie en -onderhoud
  2. ook in
  3. Autobedrijf/Garage
  4. Autoruitreparatie

Over National Windscreens - Torquay

Geschreven door het bedrijf

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contactgegevens

  • Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE, Torquay, Devon, Verenigd Koninkrijk

  • 01803-640-263

4,5

Uitstekend

TrustScore 4.5 uit 5

223 reviews

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4,5

Alle reviews

(223)

21.833 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, very professional helpful and prompt.
Couldn’t of been an easier experiance with very friendly staff.

6 januari 2024
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, very professional

6 januari 2024
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Kept well informed nice bunch of lads…

Kept well informed nice bunch of lads very friendly.

5 januari 2024
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 1 van de 5 sterren

Very Inconclusive!

Damaged the body work on my car when replacing the windscreen. They turned up at 4pm to fit the windscreen and took pictures of the car and didn't notice and damage to the car before they started. When they'd finished I pointed out the damage and the fitter said I don't think I did it but I'll take a picture of it incase you aren't happy with it. The pictures taken at the start of the job are inconclusive because they don't show any damage, and the fitter didn't not the damage when he started. The pictures taken at the end of the job are inconclusive because they are of such poor quality that they do show some damage but again its inconclusive because of the quality. But the fact that I pointed it out to the fitter after he'd finished doesn't matter because its inconclusive from the pictures. Even if they damage your vehicle they will never admit it and will denie everything. Stay clear!

20 december 2023
Review zonder uitnodiging
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -

customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

A good experience

It was easy to book an appointment and on arrival we was given a time to return. When the car wasn't quite ready we were given seats and tea and coffee whilst we waited. All the staff were friendly and helpful. Thanks.

20 december 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Effortless for the customer.

Effortless as a customer.
Everything sorted at a convenient time and place
Great job.
Thank You.

20 december 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Efficient

Handled quickly and efficiently.

15 december 2023
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Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Courtious Staff

Courtious Staff. Clean working. Quick. Attentive. Thank you.

1 december 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Amazing service

My daughter had a big issue with her insurance company and a bad experience with another windscreen company, however when she phoned National windscreen from start to finish the service was amazing, Mark from the Torquay site was amazing, really helpful, kind, polite, explained everything. Clear pricing. The service she received was to the highest standard could not recommend the Torquay guys enough.

1 september 2023
Review zonder uitnodiging
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Friendly welcome

Friendly welcome. Seen straight away (lucky?). Chip was examined and windscreen finally pronounced repairable rather than needing to be replaced...
Job done quickly. Paid and left. Chip is well over to the left hand side of the 'screen so hopefully no issues with MOT.

26 oktober 2023
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Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 3 van de 5 sterren

Couldn't recalibrate camera.

They installed my windscreen brilliantly and quickly but couldn't recalibrate my camera for lane assist or AEB on my range rover even though it was already working beforehand.

18 oktober 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi

Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Mark at your Torquay branch was…

Mark at your Torquay branch was efficient, friendly and managed expectations with regard to how long the job would take. Only small criticism was that once the initial contract was made the promised confirmation didn’t arrive. I called direct and Mark sorted it. Successful fitting of screen

4 oktober 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Quick replacement when I really needed it

I was on holiday when the screen needed replacing, they were really friendly over the phone and the repair centre I went to were very professional and friendly. I'm so happy they replaced it (booked in) pretty quickly as I wouldn't have been able to drive home with the state the windscreen was in! Thank you so much to the team in Torquay! (And the customer service phone staff!)

28 september 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Quick and professional

Arrived on time. The guy was very polite and professional. Done quicker than expected.

27 september 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Very good experience

Very good experience, gentleman that fitted the windscreen, was quick, efficient and friendly

10 september 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

Good service

Good service, friendly staff.

4 september 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Beoordeeld met 5 van de 5 sterren

The technician who replaced my…

The technician who replaced my windscreen was very good. Five star service from him. (Not so sure about the telephone booking system: I knew that the depth of the impact damage to the windscreen meant that I needed a new one - it was obvious it would not be a repair - but because I replied that it was indeed "less than 4cm in length" when asked that question, the call centre initially put it down on the job sheet as a repair. That question is not good enough to describe all types of impact damage: ask the customer for a better description of the damage, and then the fitter would not have had one wasted journey!

23 augustus 2023
Logo National Windscreens - Torquay

Antwoord van National Windscreens - Torquay

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

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