I only knocked off a star because of popping in to the workshop to be told to contact my insurance company. to Book. The insurance directed me strait to National windscreens to arrange the appointme... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE Torquay, Devon, GB
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Lees wat reviewers zeggen
The guy in the office was very helpful and not pushy. Although it took two attempts to replace the screen due to the first cracking on completion! For which the fitter was mortified and very apologeti... Toon meer
Bedrijf heeft geantwoord
My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refuse... Toon meer
Bedrijf heeft geantwoord
Staff were friendly, polite and efficient, they did an excellent job replacing the windscreen and kept us updated throughout the process. The premises are a 15 minute walk out of Torquay town (long... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Torquay
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE, Torquay, Devon, Verenigd Koninkrijk
- 01803-640-263
4,5
Uitstekend
223 reviews
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Excellent service
Excellent service , friendly staff good price
14 augustus 2023
Review zonder uitnodiging
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great customer service
Great customer service. Friendly fast and efficient would highly recommend.
1 augustus 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Terrible communication
Terrible communication, unhelpful. Good job done but poor , poor service
24 juli 2023
Antwoord van National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Fantastic service
Fantastic service from the Torquay branch. Original manufacturer windscreen fitted in good time by friendly and professional team, good communication throughout. Thanks Gents.. 👍
26 juli 2023
Review zonder uitnodiging
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very easy to deal with
11 juli 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Everything was organised and the…
Everything was organised and the replacement windscreen was fitted extremely well and the gentleman was friendly and helpful.
5 juli 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Had a replacement rear screen fitted…
Had a replacement rear screen fitted and when I went to pick the car up there was scratches all over the paintwork below the screen.
Waiting for a quote to repair the damage caused.
Will be asking insurance company if they can use another branch in future.
22 juni 2023
Antwoord van National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very informative and easy visit with a…
Very informative and easy visit with a new basic Audi screen fitted in just under 2 hrs. Service was 5*s from the two gents, and i got what i needed. Would use again quite happily.
6 juni 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Chip doesn't look any better really
Chip doesn't look any better really. Filled from the top but did nothing for the spread out bit
1 juni 2023
Antwoord van National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Friendly polite and helpful
Friendly polite and helpful. Job took an hour well pleased thank you 😁
5 mei 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great friendly service
Great friendly service , very professional service . Would recommend them to anyone. Did the work in the time they said it would be done , well done.
26 april 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The gentleman who fitted my van…
The gentleman who fitted my van windscreen so polite and professional. Just one thing needed in your reception to make things even more professional is WiFi
25 april 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and efficient service with full…
Quick and efficient service with full explanation of the process and a very friendly and polite technician who could not be more helpful.
20 april 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
No communication
No communication. Appointment arranged 9 am to 1 pm. Nobody arrived. Nobody called to say why.
I tried to call 40 mins. No answer.
On chat online lady said sorry You have to wait.
I lost whole day I lost £200 job andon the end od the day I had to drive to their location
17 april 2023
Antwoord van National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Couldn’t calibrate the camera in the…
Couldn’t calibrate the camera in the MG. Told I would get a call back. Still heard nothing
14 april 2023
Antwoord van National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very helpful and informative and …Perfect response.
Very helpful and informative and courteous.
31 maart 2023
Antwoord van National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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