Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... Toon meer
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Locatie
Wijzig locatieUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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Lees wat reviewers zeggen
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... Toon meer
Bedrijf heeft geantwoord
Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... Toon meer
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Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Wolverhampton
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, Verenigd Koninkrijk
- 01902-581-153
4,2
Goed
320 reviews
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Great customer service
Great customer service, my windscreen wasn’t easy to find, but I was kept informed for the whole process & wasn’t kept long, good job.
28 oktober 2024
Antwoord van National Windscreens - Wolverhampton
We appreciate your kind words about our customer service. We're glad you were kept informed throughout the process and that your wait wasn't too long. We strive to provide a positive experience for all our customers.
Great service and work completed in a…
Great service and work completed in a timely manner
27 oktober 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Wolverhampton
Thank you for your positive feedback. We're glad to hear that you found our service efficient and that you haven't experienced any issues. We appreciate your business.
Antwoord van National Windscreens - Wolverhampton
We appreciate your kind words and are thrilled to hear you found our service professional, friendly, and timely. We strive to provide excellent customer experiences and are glad we met your expectations.
Had a windscreen repaired it leaks
Had a windscreen repaired, it leaked, call in to the call centre to report, told I will receive a call back, now on day 3 and still no call back and been on hold so far for 20mins as I try to call again listening to the most annoying music. in another review they are told to contact customer relations WHAT A SERVICE, I'm guessing they won't reply either !
Got an answer after 24mins, put on hold while they tried to contact the branch, surprise surprise no answer but allegedly someone will call me back this morning ! I won't hold my breath !
13 september 2024
Review zonder uitnodiging
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
We can see this has already been logged with ourselves, and we thank you for your patience whilst we look into it. Kind regards, National Windscreens
Fitted a new screen it leaked !
Fitted a new screen in a Mini Clubman it leaks badly, I am still waiting for a return call to sort it out. Once fitted you are a second class customer!
13 september 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
5 star service
From start to finish the communication and service was excellent. Technician was friendly and explained every step perfectly.
13 september 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Glass replacement.
While the glass was replaced and seemed to be fitted well after a week I tried to use my electric windows to open and close them and they were and still are really stiff and slow to close and open. Also My two back seat safety belts closest to the windows seem to have stopped working properly since that day too. I don't know why that last thing would happen but it as.
2 juli 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
Easy online process and great staff
Easy online process. Came to the house but couldn't be fixed so took it to the garage. Staff were great and everything was done quickly.
9 september 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Top notch service
Top notch service. Was in and out in under an hour. The man who did it was brilliant and super helpful. Hopefully I'll never need to have my screen replaced again but if I do these are the guys.
5 september 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Satisfied
Work was completed speedily. Looks great. Employers were polite and professional. Kept me updated when the work was completed and provided instructions of care.
21 augustus 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Job not complete
Sensor still on called 3 x Promised call back and appointment t rectify no call back
8 augustus 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
I can see you are currently in discussion with our Customer Relations Team who are working towards finding a resolution and rectifying this issue for you.
Thank you
Kind regards,
National Windscreens
Disappointing service
My first appointment was cancelled at short notice even though my front windscreen crack was getting bigger and I expressed my concern. (Lack of staff at the fitting site). When I had the screen replaced, they said they would contact me to let me know it was complete. Nobody contacted me and when I turned up they said they forgot to ring me.
31 juli 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
1st class..
1st class... Worked around me to accommodate my work schedule...
Dropped off in the morning, kept me informed and excellent work carried out. They even put my parking permits back in the windscreen so I can get in the carpark at work...
Returned on time, cannot fault them
26 juli 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replaced with OEM glass
Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended.
Communication can be bit better as always my calls go to the call center rather than the branch which required call multiple times or waiting on the phone line longer.
23 juli 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Efficient service
Efficient service. Only minor gripe was dropping my car off during a pre booked early slot (8.30) when the car had been scheduled to be dealt with at 10.30. Prior notice of that would have been helpful.
13 juli 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
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