Nature's HUG Pet Food Reviews 

The food is amazing, my lab likes it so much and it helped him fix his ear infections caused by grains. The only improvement i would like to suggest is the kibble size should be a bit smaller. It’s big for a foodie dogs like labs.

Livraison très rapide

My 2 pups love the food. And it's locally made. Canadian company. Love it. Hope you make canned food in the future. Maybe even gently cooked, fresh food. Loyal customers for sure. Yeah!

My dog has has been on it for 10 month now . No issues. Like I said in my previous post she has chronic anal glands impaction and this kibble natures hug has help her with her stools so I am very happy 😃 pet mom .

My 3 dogs enjoy this food. It's great having a vegan dog food option that is made in Canada. Customer service is also very responsive.

My dog loves it, his stomach loves it and fast delivery

I want my money back parce que je n'ai pas eu le chien finalement

Great and very responsive customer service. I asked for the subscription frequencies to be updated on the website and they did! Additionally, this brand is better about listing all the vitamins and minerals than others like Amicat and Benevo.

Also has plenty of taurine. My cat likes it too.

Très bon service, rapide et efficace, et moulée québécoise végétalienne parfaite pour des chiens de tous âges et de tous formats. Mes chiens l'adorent!

Livraison rapide ! Mon petit chien adore Nature's Hug

Expédition très rapide et super bon produit de qualité.

My cat loves it. Thank you

We had gone to the pet expo is September and recd a once per customer 50% off coupon attached to a sample. We looked up the company online to find places to buy the product- it said global pet foods- global in the Toronto - Markham area did not stock it one shop tried to order and couldn’t. It was very hard to reach the company as no tel#. Then the back and forth emails to get them to honour and complete the order was horrendous.

The coupon was inaccurate - it should have read 1 bag per customer order not once. If we were to buy 1 bag, then shipping costs would be an issue so we ended up buying 2 - one bag at full price.
Areas to improve
1. Label your coupons to be more transparent.
2. Provide a tel number
3. Train your reps to know where we can get the product accurately and on your website.
4.Hire more people to answer emails and tel. lines to assist customers.

Update - response to Nature’s Hug.
We contacted you by email BEFORE the coupon expired- Global Pets also had spent 1.5 weeks trying to get the order for us. That was more than 2 weeks before the expiry date.

We had checked your website for retailers that carried your product and had put in our postal codes. We located 3 Global Pet stores that your site said carried your product. That is why we had gone to our local Global Pet stores to find your product - 2 of the 3 in our area did not stock your product any 2 refused to even order it. Perhaps there are more places in Quebec or in areas that are not in the greater Toronto area that might carry your supplies with their regular stock.

The coupon didn’t say ONE it said ONCE, meaning 1 order per customer, not one coupon per bag. The coupon can be written much more in a transparent way.

We did use your customer service email but with the tight timelines, it was hard to get info fast enough for this situation especially when the coupon was not clear to us (even the store read it as we did- 50% of the order, not per bag).

Also the way the coupon would be applied to our order.

It took 2 of us back and forth to get your rep to reply and to explain how we could order the bags and receive the discount. Instead she just told us to put in the order. No explanation of how we would receive the 50% off. The order kept coming up as full price - no discount code was provided and no explanation that we would be reimbursed after we paid the order. If that had been done, the coupon would not have expired.

The review is a way for you to improve with your customers and is the only reason I wrote this. I believe it is better to provide constructive advice rather than just verbally tell others what went wrong.

The website interface is easy to navigate, shipping is fast, and my cats love the nuggets (they both prefer the blue bag).

by far the best pet food on the market, Period!

My dog has lots of allergies. His vet recommended a vegetarian food and we bought this one at the vet store. Unfortunately it was very inconvenient going there to buy it every 3 weeks. I was very happy when I discovered I was able to buy it at the website and have a subscription for it, so it will be even easier! My dog loves this food and it really helps him stay healthy.

Our puppy got sick and it was recommended that we feed a certain food the day after we ordered Natures Hug. We were responsible for return shipping, which was $50, so we decided to keep it and mix with our current food once he gets better. Vets now recommend to feed dogs with grains for heart issues, but this one doesn't have grains.

the shipping speed is something that always amazes me. i used to buy from a retailer, but i had a terrible experience with shipping and stock. now i buy directly from Nature's Hug, and i could not be happier.

and the food suits my dog very well.

My chihuahua LOVES this food! I was also impressed with the speed of the delivery. I will order this again in the future, for sure. I am grateful to have an option to buy a plant based kibble - which is nutritious, affordable and tasty! (I admit I tried it myself LOL)