Nautica Reviews 

Poor Service. Have a limited income because of Covid and no job since March. Bought my wife’s Christmas gifts with 2 day delivery that cost and extra $20 on the 16th. Got an email on the 18th and it read will be delivered on the 26th. We don’t have additional money for me to buy my wife a gift for Christmas! All they would do is credit me fir the $20.

Really surprised at this company they've been around a long time but I've learned they got sold out apparently the new company is horrible in customer service you have to prepay for your own returns their return policy is horrible I won't be making any more purchases with this company it's just the principle

Technical difficulties as an excuse that never ends. Nautica was sold several years ago and the company that took it over must be subpar. All customer service is in another country. Easy to tell that they don't have a command of English in their writing. Will they ever receive my return and will I get my money back?

WORST CUSTOMER SERVICE EVER!!! I bought a watch on July 18, 2020 and returned it on July 28, 2020. It is tracked and received and signed for by "M.Matt" at their warehouse. After calling customer service and getting nowhere, I tried the live chat - guess what, they are having "technical issues". So I am now on my 5th email trying to get my refund from 3 months ago! I gave them all of my information and they referred me to Timex to get new parts! WHAT? DO NOT BUY FROM THIS WEBSITE!

Worst customer service EVER! These people have NO INTENTION of assisting you and to even refer to the "customer service" team as "customer service" is, by definition, a contradiction. After having contacted them numerous times, (regarding the same issue only to get stupid, NOT helpful responses from them), I have determined that Nautica's "customer service" is outsourced, paid by the number of messages they respond to rather than by the number of customers they ACTUALLY provide ANY assistance to. Don't even bother contacting them. Trust me, it won't do any good.

Order not complete. False excuses about refunding, never received. Fraudulous company. Do not order online!

2 stars for you to be fair. I can't say anything about the quality of your products because I never received my order. And the customer support agents tried to get rid of my calls by giving me unrelated and short answers or simply hanging up to my face. I called 3 times, not just once and waited enough to hear back.
I was promised by the supervisor to be looked at this case finally, but never heard from her at all.
The customer satisfaction is the way to judge a company.

ordered a watch for father day on June 1st 10 days later still say order processing. Customers service keep giving the same excuse over and over. they're having a father day sale on there site but can even fill a order for father days i placed on June 1st. I told them i order for fathers day so i kinda wanted on or before fathers day there response was sorry i understand. Dont order from this place they sale things the dont have in house. So they tell the customer its not their fault its the supplier i thought i was ordering from nautica.com not a their overseas supplier smh

I never even imagine that such brand exists with so much varities of things for probably any level of task being done for whatever reason. Can we really find out something else ? They do have everything on good prices and people should be happy.

the management at Nautica are weirdos they don't except the designers choices they rather just go with a person that does not know the brand. They had a guy there by the name of Ron Hunter his ear was on on the streets, hung out with the younger crowds and wore the latest fashion. None of the execs listened. Im sure they are hurting. Go listen to someone that does not know fashion lol

Awesome product! I love the belt. There is one down side however after a few uses the leather has started ti scrape off. Normal wear and tear type stuff.