NCD Reviews 295

October was helpful and pleasant with my call today

Informative, polite, professional.

October was very helpful completed her job in the professional way was very kind courteous I couldn't have asked for better help thank you very much October.

Called today about my HRA having a problem accepting their debit card. I spoke with October and explained what was needed. She was professional and provided what was needed. Thank you October!

Audrey knew your products very well; she was patient, thoughtful and kind and took the time to take me to other parts of your website where I could get product discounts from other websites.

October’s customer service skills were excellent.

Ms.October was very pleasant and helpful person. She answered all my questions and made the process super easy.

October was extremely polite, respectful and helpful. Excellent customer service.

I spoke to the representative today. She explained all the options and how the program works. It was done in a very business like manner

Audrey C was outstanding. She answered most of my questions before I even brought them up. She emailed me a few of the information sheets I wanted. Very thorough, professional and friendly. Thank you!

WARNING WARNINH WARNING!!!!
DO NOT WASTE YOUR MONEY. They are the absolute worst in submiting a claim and getting a Prior Authorization. While the agents are very nice and try to help you but ultimately they are not supported by NCD.
They ask for such ridiculous questionnaire, that is required from the dentist. NO ONE CAN RESOLVE THE ISSUE. POOR CUSTOMER RESOLUTION with MetLife. Be warned before spending dollar for this insurance. Fyi: this company is backed by MetLife.

I called customer service spoke to Mrs. October. She is an AWESOME customer service representative. She has excellent customer service skills, very explanatory about the different plans. She helped me resolve my issue. I would HIGHLY recommend others to her. Thank you so much for your help Mrs. October

Jennifer was pleasant and professional. She really helped me

Audrey was prompt in returning my call and providing quality customer service

October was very helpful in addressing my issue.

Audrey has good people skills explaining who what when and where she is an asset to the company very helpful in all aspects #1 A+

Jasmine was very thorough, polite, patient AND VERY INFORMATIVE in assisting me with my plan today.
I would recommend your company to friends & relatives based alone on Jasmine’s performance, as she showed exemplary performance in assisting me to reinstate my plan & affording me with the knowledge with reference to my plan.

I just got off the phone with Colette who helped me with my vision plan VSP. She did an excellent job. She gave me all the information I needed. She was extremely enthusiastic. She did a great job helping me understand my plan.