NEOM Wellbeing Reviews 7.902

The customer service I have received from Jo at NEOM was excellent. The issue was resolved so quickly and her efficiently and helpfulness was great.

My initial order from Neom did not arrive due to issues with Evri.
I called Neom’s customer service team who were fantastic and replaced my order without any fuss. The item arrived within a couple of days.
Great service. Thanks Neom 😊

Ellie from Neom in customer services was everything you could possibly hope for when it comes to customer services! Prompt response and immediate action to rectify a delivery problem. What a star! Also, the items delivered were beautifully packaged. Thank you!

The Enquiry Staff are excellent. They dealt with my enquiry efficiently and Professionally. And also with kindness.
I can’t be sure of the date, but it was early December, so I’ve made a guess !

Thank you to Leah, Ellie and Thais for their quick responses and arranging a new delivery after Evri mislaid the first order!!! I can now give my friends their Christmas gifts 🎁.

Amazing customer service. Beautiful products. Highly recommend!

I originally bought directly from NEOM via their TikTok page, but unfortunately the item wasn’t delivered even though it was marked as delivered. I contacted NEOM by email to explain what had happened, and every member of the team I spoke to was fantastic. Flo in particular showed excellent customer service and was so helpful throughout the process. Thank you, NEOM — my replacement pod arrived today and I can’t wait to try it out ☺️☺️

Unusually I had a little disappointing delivery experience, but Ellie from Neom sorted everything for me with efficiency and such kindness. Products are amazing.

Love NEOM products but love their attention to customers even more! I received a beat up box from the delivery service and a product was missing! Ellie, with NEOM, was prompt to my email and concerns!! Immediately i was contacted and within a couple of days my product was on its way to me!! Having a wonderful product plus a wonderful customer service is a double win!!! Thankful for people like Ellie!!!

I received my order and an item was missing. After answering a few questions and providing some information I was informed the missing item would be sent out to me. Thank you

Thais was most helpful when my parcel did not arrive. She got onto the problem immediately and came back with many apologies saying the parcel had got lost with the courier. She promised to get a new parcel out which then came very quickly Thank you for dealing with the problem so quickly and efficiently. I’m very grateful.

Horrible. Paid 200$ for a comb already which is a ripoff. Then they without telling me charge me an extra 50$ for no reason. Would not refund it or return it without paying that extra 50$. Shipping was free above 55$ purchase but they still wnd up trying to charge you. STAY AWAY. Customer service takes 2 days to return emails

The customer service team at Neom Wellbeing are fantastic to deal with! Flo, Georgia and Thais were all integral to resolving my issue of receiving a damaged diffuser that was to be a Christmas gift. Their prompt response to my email was very professional and courteous. I truly appreciated it! They are all an asset to the Neom family!!! Merry Christmas!!🎄

Loved my products i received, Flo was very understanding and helpful when I emailed about my parcel being undelivered, and sent a replacement order out for me. Thank you so much Flo for all your help; I will definitely be ordering again xx

Excellent customer service!
Flo was a big help when my parcel went missing. She straight away ordered a replacement, and sent it priority so my parcel arrived in time for me to gift the candles to friends and family.

I got in touch with Neom Customer Services because of concerns with a missing package. The representative, Flo, was extremely understanding and immediately looked into and subsequently resolved the issue. It was such a breath of fresh air to have someone tell you whats happened and then rectify it. Thank you Flo! My Xmas pressies are now in the air on the way to family thanks to you.

I ordered a gift box which included a black pod mini but I wanted the white one instead. I emailed the customer service team to see if this was possible and Ellie was so incredibly helpful in getting the issue sorted. As soon as I could show her proof that I had returned the black pod mini she sent me the white one and made sure it was a priority so that I received it in time for Christmas. She was really responsive and went above and beyond.

I love Neom so much. Especially their sleep range. I ordered some goodies for Christmas and unfortunately they went missing in transit. I contacted NEOM and a lovely Flo helped me get a new order sorted in time for Christmas. Great brand, products and customer service.

Unfortunately my gift box was damaged slightly so I contacted NEOM and dealt with Flo who resolved my complaint instantly and agreed to send me a new gift box. Thanks Flo it’s much appreciated ✨

Evri failed to deliver my initial order. I contacted customer services and by the next day a new order had been sent to me without any hassle or delay