NEOM Wellbeing Reviews 7.902

I had a delivery issue and the NEOM Customer service team resolved this within 24 hours. Very impressed! Well done NEOM!

Purchased a international plug, paid for next day delivery. I ordered at 10am and it said the cut off was 4pm.
The item didn't arrive next day - I emailed to chase and was ignored.
The item arrived the next day so I sent an email asking if they could refund the difference between standard postage and next day. I was ignored.
I then tried to use the plug in my european socket and as the pins are not in the center it makes the whole socket protrude from the wall and looks quite frankly - stupid.
I emailed them advising of this. I was ignored
I've requested a return and guess what? Yep Ignored again.
I have now begun a chargeback on my card.

This would be a 5 star rating, if the delivery company were better.
Neom candles are first class, as are the lovely customer service team. I bought 3 large candles on offer, and Evri not only failed to notify me of their delivery date/time, but a candle was destroyed during delivery.
Neom were fantastic, replacing immediately, and Evri delivered the replacement to my front garden in inclement weather - leaving it on the soil (ants were inside it).
I’m enjoying my candles and would recommend them wholeheartedly.

Spoke to Flo today to sort out my order that I’d sent to wrong address instead of my home address.absolutely delightful to deal with such a lovely upbeat manner and such a fabulous Ambassador for the company… thank you once again Flo… kinds regards Paul

Neom are superb and very efficient I had a problem with a delivery the parcel company lost my goods. I contacted Neom customer service and after explaining my issue without hesitation they were straight onto my concerns and replaced my purchase.
Thankyou as well as having superb products your customer service staff are truly remarkable.

I purchased a lovely rosy candle from Neom. It has a gorgeous natural uplifting smell and burns evenly. It is an ideal size for travel as well as for burning in a small downstairs bathroom. The candles smell so natural and are strong enough without being overpowering. The glass candle holder can be repurposed afterwards as they are so pretty.

A brilliant product. The Scent of Happy is out of this world quality. We almost have a diffuser in each room and to ensure we have continuous pure scent the repeat order is fantastic.
Now looking to get the plug in large diffuser in the next month.

I cannot fault the understanding and care from the team. I’ve had a couple of problems, but both sorted quickly and kindly. Thank you.

Have ordered from NEOM for many years. My last order a product was missing but was resolved very quickly and received it the very next day. Many thanks

Fantastic customer service from all at the NEOM team. Unfortunately the product I ordered had been damaged in transit, I rang them that evening and by 11am the next day a replacement had been ordered by them for me, processed and delivered. I’m a huge fan of NEOM products and their customer services certainly matches up to that quality too!

Not only are Neom products of high quality and rather special but when I did have a rare problem, Ellie from the customer care team did everything she could to resolve the problem for me with a positive outcome. Thank you Ellie. 😌

We had a problem with our POD mini where it would not switch on. Lauren and the team quickly got on the case and decided that a replacement was required due to the fault. All sorted within days, very happy

Ordered a wellbeing pod mini plus some oil. Delivery was super speedy, but the oil was missing. Flo was super helpful and had a replacement in the post before the conversation was over! Brilliant customer service. Thank you

Hello- I had a weird experience with Neom Cosy Nights Candle 3 wick . Never had this happen before and we love, love your candles. 2 out of the 3 wicks disappeared with about 2 inches of candle still present and then #3 .
Your Customer Care people were so efficient in helping us rectify the situation! Excellent communication from start to finish! We will continue to purchase from you because of their skills!!!!

I’ve used this brand for years and when lately I had a problem with one of their candles, the customer service has been amazing to resolve the issue.

Love the products. They look good, smell good and are not full of harsh chemicals! Excellent customer service. Recently I ordered to own address instead of the recipient's address. I emailed them and they resolved thiss within 24 hours and ensured the package was sent to the recipient's address.

Flo from Neom customer care was brilliant. She dealt with my lost order promptly and sent out a replacement with next day shipping.
Thank you for great customer service.

Really helpful. Sadly my neom diffuser was out of warranty when it broke but they tried to help and then offered me a discount as they couldn’t offer a replacement

First time ordering - easy to use website, good choices.
The order arrived quickly, slight issue was resolved very promptly.
The products were a gift following a spa day and really appreciated.

Great customer service experience