I purchased a lovely rosy candle from Neom. It has a gorgeous natural uplifting smell and burns evenly. It is an ideal size for travel as well as for burning in a small downstairs bathroom. The candle... Toon meer
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Lees wat reviewers zeggen
This would be a 5 star rating, if the delivery company were better. Neom candles are first class, as are the lovely customer service team. I bought 3 large candles on offer, and Evri not only fail... Toon meer
Hello- I had a weird experience with Neom Cosy Nights Candle 3 wick . Never had this happen before and we love, love your candles. 2 out of the 3 wicks disappeared with about 2 inches of candle still... Toon meer
Bedrijf heeft geantwoord
Spoke to Flo today to sort out my order that I’d sent to wrong address instead of my home address.absolutely delightful to deal with such a lovely upbeat manner and such a fabulous Ambassador for the... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
8K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Be careful when ordering
Be careful when ordering
I am in the United States and it said free international shipping, which I didn’t take into Account duty fees, which are costly
The carrier they sent it to sent the duty fee and that the item would be expected by November 4, 2026
That is ridiculous and I have not received it so I requested a cancellation because of no specific delivery dateand they are not helpful or cooperating
I will never order from this company again and I hope people living in the United States is very careful because customer service is not helpful and the shipping times and duties are ridiculous!
2 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Danna,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience.
For customers based in the US, we would always recommend ordering via our US website. Orders placed through our UK site are shipped from the UK, which means any customs charges, duties and taxes are the responsibility of the customer and are applied by the destination country. When ordering via our US site, these additional charges would not apply.
I’m sorry to hear there has been a delay with your delivery and that this wasn’t clearly communicated. Once an order has been dispatched internationally, we are unfortunately limited in making changes such as cancellations while it is in transit.
I’m also unable to locate any correspondence from you with our Customer Care team, so we haven’t yet had the opportunity to look into this for you directly. We would absolutely be happy to review this further and support where we can.
Please do email us at info@neomwellbeing.com
with your order details and we’ll take a closer look for you.
I hope to hear form you soon.
Kind Regards,
Katie
Great customer service from the team
Great customer service from the team. So helpful and friendly ( not AI responding) .
They responded to my query promptly and very supportive.
Love the products, they are a guilty pleasure
31 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely review 💛 We’re so pleased you felt supported by the team and that everything was handled quickly for you.
It’s especially nice to hear you appreciated the human touch - that’s something we really value. And we completely agree… our products are definitely a little guilty pleasure 😊
Thanks again for taking the time to share your experience.
Warm regards,
Katie
Have bought and have had Neom gifts in…
Have bought and have had Neom gifts in the past and have loved each one of them. The most special gift I received was the Neom Advent Calendar. Could not fault anything in it. Recent purchase a few days ago is being sent to Australia so hopefully it will arrive undamaged.
28 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 💛 It’s wonderful to hear how much you’ve enjoyed your NEOM products over the years, especially the Advent Calendar, what a special gift.
We hope your recent order arrives safely in Australia and is just as well received. If you need any support with the delivery, please don’t hesitate to get in touch.
Warm regards,
Katie
Superb customer service when I…
Superb customer service when I contacted them about a faulty candle.
Replacement received within a few days.
26 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind feedback ✨ I’m really pleased we could get everything sorted quickly for you and that your replacement arrived without delay.
We really appreciate you taking the time to share your experience.
All the best,
Katie
Neom diffuser
Was given one of Neom’s small diffusers for Christmas. I loved it, small, compact and the Neom essential oils are wonderful. However, the unit now won’t charge and will not work even if attached to the charger. So disappointed.
2 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Mrs Buchanan,
Thank you for taking the time to share your feedback 💛 I’m really glad to hear how much you loved your diffuser initially, but I’m so sorry to hear it’s no longer working. I completely understand how disappointing that must be, especially after only a short time.
I can see you haven’t been in touch with our Customer Care team yet, so we haven’t had the opportunity to look into this for you.
Your Pod does come with a 12 month warranty, so we would absolutely like to help resolve this for you. Even if it was a gift, we can still assist, we may just need a little more information to assess it.
Please do email our Customer Care team at info@neomwellbeing.com
with a few details, including the model/batch code which you can find on the base of the unit and also a short video showing the issue, and we’ll take a closer look for you.
Kind regards,
Katie
Foam bubble bath has become runny and has a diluted consistency. Very disappointing
Until just now, I would have left a 5 star review, having used Neom products over at least 5 or more years.
I just used some of the Neom Luxury Foam Bath - a product which I’ve adored and used consistently for all the time I’ve used Neom products.
Sadly, it has clearly been subject to ‘shrink-flation’ as it’s a totally different consistency from previous products I’ve purchased in this range. It’s become extremely diluted and runny, and I therefore accidentally poured far more into the bath than I’d intended or done in the past.
I truly hope that Neom won’t respond to this serious complaint by adding synthetic fillers to reintroduce the thicker consistency that is experienced in the past… I hope that Neom will reinstate the excellent consistency of the Foam Bath but not raise the price…!
1 april 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Fiona,
Thank you for taking the time to share your feedback 💛 and for your loyalty to NEOM over the years, it really does mean a lot.
I’m really sorry to hear you were disappointed with your recent Foam Bath. This isn’t something we would expect, as our formulations are carefully developed to maintain both quality and consistency, and we don’t dilute our products.
I can see that you haven’t yet been in touch with our Customer Care team, so we haven’t had the opportunity to look into this for you or help resolve it.
That said, we’d really like to investigate this further, as there may be a batch-related issue or something specific affecting the product you’ve received.
Please do email our Customer Care team at info@neomwellbeing.com
with the batch code from the base of the bottle and, if possible, a photo or short video, and we can take a closer look.
Thank you again for your honest feedback, we really do appreciate you flagging this and I look forward to hearing from you soon.
Kind regards,
Katie
Resolved a delivery issue quickly
I have bought a couple of times from this company. The first time there were no issues but the second order went missing in transit. Customer care resolved the issue quite quickly and I received the replacement order in time to give it as a birthday present
16 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Lindsay,
Thank you so much for taking the time to share your review. We're so sorry to hear of this delivery experience and pleased that we could get a replacement order sent to you in time for the occasion. We hope the recipient loved their new NEOM products!
Many thanks,
Emily
lost Neom diffuser plastic stopper
I have a Neom diffuser, and I lost the little plastic stopper. Emailed Neom Customer Service who offered to mail out a replacement at no cost to myself, arrived literally the next day, super polite emails, excellent products and customer service - highly recommend !
31 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Lisa,
Thank you for leaving us a review. We're so pleased to hear that our customer service team were able to resolve this so quickly for you!
Many thanks,
Emily
I love the wonderful products and the…
I love the wonderful products and the delivery is great and carefully packed. A special treat with a complimentary voucher is much appreciated as well as an efficient customer service!
31 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to leave us a review. We're so pleased to hear that you enjoyed shopping with us recently and that our customer service team were able to assist so quickly!
Many thanks,
Emily
Avoid
Large diffuser...brought their large diffuser from qvc and I cant use it now I clean it ever night but no matter what it stinks of stale water....after an hour.....and for the price its totally unacceptable
30 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for your feedback, and I’m really sorry to hear about your experience with our Pod Luxe.
This doesn’t sound like the experience we’d expect, especially if you’re cleaning it regularly. A stale water smell can sometimes be linked to oil build-up within the unit, which may require a deeper clean using a small amount of rubbing alcohol, as water alone won’t always break this down.
I’m unable to see any previous correspondence from you, so we haven’t had the opportunity to look into this for you yet. As your diffuser was purchased via QVC, it would come with a 12 month warranty through them, so if it is still within that period we would recommend contacting QVC directly in the first instance.
If you’d still like our support, please do email our Customer Care team at info@neomwellbeing.com
with a few more details and we’ll be happy to help where we can.
Kind regards,
Katie
Excellent customer care service
One of the essential oils was missing from my delivery. The customer care team sorted it out straight away and I got the replacement delivered within a couple of days.
27 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 💛 I’m really pleased we could get this sorted quickly for you and that your replacement arrived without any delay.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
First class service…
My order of three Real Luxury products arrived promptly, but damaged in transit, with a container of shower cream broken open and more than half emptied into the box and over the other products. The courier made no attempt to speak to me, having driven off before I reached the door.
Consequently, it was great to be able to ring Neom's customer service team and explain the situation to Flo, a very helpful adviser, who immediately arranged a replacement without charge. I'm delighted to say that this arrived within 24 hours via a different courier company.
27 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for taking the time to share your experience 💛 I’m really sorry to hear about the initial delivery, that must have been so frustrating.
I’m so pleased Flo was able to step in quickly and get everything resolved for you, and that your replacement arrived smoothly the next day. I’ll be sure to pass your kind words on to her.
We really appreciate your feedback.
Warm regards,
Katie
Tried the NEOM Wellbeing Perfect…
Tried the NEOM Wellbeing Perfect Night’s Sleep Mist (30ml) recently.
It’s alright overall, which is nice for winding down in the evening. The scent does help create a relaxed vibe before bed, but I’d say it’s just okay-ish in terms of actual results.
I’ve been having a bit of trouble sleeping lately, and while it’s pleasant to use, I didn’t notice a big difference in my sleep quality.
Feels more like a nice bedtime luxury than something properly functional. Not bad, just not amazing either.
24 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to share your honest feedback 💜 I’m really glad to hear you’re enjoying the scent and the relaxing feel it brings to your evening routine.
Our Perfect Night’s Sleep Mist is designed to help create a calming environment to support better sleep, so it’s lovely to hear it’s helping set that wind-down moment, even if the results haven’t been as noticeable as you’d hoped.
If you are experiencing ongoing sleep difficulties, we would always recommend speaking with your GP, as our products are not intended to treat sleep conditions.
We really appreciate you sharing your experience, and your feedback is always helpful for us.
Warm regards,
Katie
Good customer service
I had a concern about a product I bought at Neom. Their team replied immediately and helped resolve the issue right away. Excellent customer service—thank you!"
14 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Ashley,
Thank you for your review! I am so pleased to read that the Customer Care team were on hand to resolve your query quickly for you.
We hope to see you shopping with us again soon.
Kind Regards,
Katie
Excellent service
Excellent service. I put the wrong postal address and Georgia was so helpful in amending it. Thank you.
17 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Faye,
Thank you for taking the time to share your recent experience with Georgia.
I am so pleased she was able to update your address so you were able to enjoy your NEOM goodies.
We look forward to welcoming you back soon.
Kind Regards,
Katie
Beautiful products
Beautiful products, divine scents and exceptional customer service
5*
24 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Wendy,
Thank you for your 5 star review! We are pleased to read that you enjoy our products and rate our Customer Service so highly.
We hope to welcome you back shopping with us again soon.
Kind Regards,
Katie
Excellent service and dealt with my…
Excellent service and dealt with my query really efficiently.
24 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for your 5 star review! Your kind words mean a lot to us and I will be sure to pass this along to the team.
Warm Regards,
Katie
Flo was the most helpful person ever
Flo was the most helpful person ever. She resolved my problem with such ease. Thank you ,what a stress free experience
24 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Cheryl,
Thank you for taking the time to write this review for Flo. I am so pleased she was able to resolve your issue smoothly for you.
Warm Regards,
Katie
Tatty Ripped Packaging
Paid £140 for a Mother’s Day gift and it arrived in a tatty ripped box. This was not done in transit as the outer box was undamaged so they just got an old ripped gift box and put all the very expensive items in it and still sent it!! What an embarrassment to have to give this as a gift when it looked like I had bought it from a car boot sale. I won’t be wasting any more money at this company
15 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Danny,
Thank you for taking the time to leave us a review. We're truly sorry to hear about this experience and the disappointment this has caused, especially as this thoughtful purchase was intended as a Mothers Day gift.
We can see you’ve already been in touch with our Customer Care team, and we’re currently looking into this with our fulfilment team to understand what went wrong.
Thank you for bringing this to our attention, we truly appreciate your feedback.
Many thanks,
Emily
Flo was really helpful in assisting me…
Flo was really helpful in assisting me with an issue I had and managed to get a replacement sent to me. Thank you very much
20 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hi Laura,
Thank you for taking the time to leave us a review. We're so pleased to hear that Flo was able to assist with your query and hope you're enjoying your new NEOM products.
Many thanks,
Emily
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