I purchased a lovely rosy candle from Neom. It has a gorgeous natural uplifting smell and burns evenly. It is an ideal size for travel as well as for burning in a small downstairs bathroom. The candle... Toon meer
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Lees wat reviewers zeggen
This would be a 5 star rating, if the delivery company were better. Neom candles are first class, as are the lovely customer service team. I bought 3 large candles on offer, and Evri not only fail... Toon meer
Hello- I had a weird experience with Neom Cosy Nights Candle 3 wick . Never had this happen before and we love, love your candles. 2 out of the 3 wicks disappeared with about 2 inches of candle still... Toon meer
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Spoke to Flo today to sort out my order that I’d sent to wrong address instead of my home address.absolutely delightful to deal with such a lovely upbeat manner and such a fabulous Ambassador for the... Toon meer
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4,4
Uitstekend
8K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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A top company !
Neom is a great company whose products I love. I have had issues with my mini Pod. All the custoner advisors who assisted me did so professionally and promptly.
I am pleased with the outcome and feel that Neom provides excellent service.
9 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for this fabulous review! I am so pleased to read that the team resolved your enquiry so well and I will certainly pass across your feedback to them.
We look forward to seeing you shopping with us again soon.
Warm Regards,
Katie
I contacted Neom for some safety advice…
I contacted Neom for some safety advice regarding using their products around children. As I work a school I required the relevant paperwork from them.
I had a reply from Lauren part of their customer service team who has excellent, she informed me of the procedure that I had to go through and explained everything I would need for my enquiry.
She responded to my emails promptly when I emailed her and when my query was dealt with, which was done so
quickly and professionally, Lauren also followed up with a thank you message.
The whole process was excellent and I could not fault my experience.
I use Neom products personally and love them.
I recommend them all the time to family, & work colleagues.🩷
27 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for such a thoughtful review 💗 I’m really pleased Lauren was able to support you with the information you needed and guide you through the process clearly. I’ll make sure your kind words are shared with her.
It’s also lovely to hear how much you enjoy using NEOM products personally and that you recommend them to your family and colleagues. That really means a lot to us.
Warm regards,
Katie
I’ve bought NEOM candles before because…
I’ve bought NEOM candles before because they used to be excellent. The scent was strong, the quality felt premium, and the wooden wick gave it that distinctive crackle which really added to the experience. That’s exactly why I was happy to pay the higher price.
Unfortunately, the candle I bought recently for £50 was a big disappointment. The wick is no longer the wooden type and is now just a thin wick like you’d find in a cheap tealight candle. It feels like a major downgrade in quality.
Even worse, the scent throw is almost non-existent. When it’s burning you can barely smell anything in the room, which completely defeats the point of buying a luxury candle.
It honestly feels like costs have been cut while the price has stayed the same. The product simply doesn’t match the quality NEOM used to deliver. For something positioned as a premium candle, this version feels like something that should cost half the price.
I won’t be buying again. NEOM, it shouldn’t be all about profit. You had a great thing at the beginning, but now the reality has sunk in and the quality just isn’t there anymore.
9 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you feel disappointed with your recent candle purchase, particularly as you’ve previously enjoyed NEOM products.
Our candles are made using high quality natural wax and cotton wicks, along with carefully blended fragrances, and we take great pride in maintaining the quality of our products and the source of all of our ingredients.
I would like to clarify that NEOM candles have always used high quality cotton wicks. We have never used wooden wicks in our candle range, so it’s possible the candle you are remembering may have been from another brand and not NEOM.
Following your review, you also contacted our team directly and shared images of these particular candles. From these images we can see that all 3 of the candles have been burned fully to the end of their life. As we were not made aware of any concerns during use, we unfortunately did not have the opportunity to assess the candles while they were still in use.
That said, feedback about product performance is always taken seriously and has been shared with our wider team.
Kind regards,
Katie
Excellent customer service
Excellent customer service. They deliver very fast. I had to email Neom to correct the delivery address I had submitted (I got it wrong) and Georgia replied within 12 hours - polite friendly, and sorted it quickly. I was impressed. Thank you.
11 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 😊 I’m really pleased Georgia was able to help correct the address quickly and make the process smooth for you.
It’s great to hear you were impressed with the service and delivery too. We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Really easy to deal with NEOM customer…
Really easy to deal with NEOM customer care. Nothing is a problem and they do go that extra mile to help you
Have to say great customer care service
❤️
10 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to write this review for our Customer Care team! Your kind words mean the world to us.
We look forward to seeing you shopping with us again soon.
Warm Regards,
Katie
Do not purchase from this company…..
Do not purchase from this company…..
When products stop working they are not prepared to help. If you have a gift then you have no chance of any help.
The company is pretty expensive so you expect the product to last. My wife was given last year two for the house as birthday gifts. They haven’t lasted a year and when we approached Neom because we had no receipt as it was a gift they refused to help.
I have also purchased £201 worth of pops and a large defuser which is still working but no point were added to my account.
Customer service is not interested in sort out or helping.
Do not purchase from them or you will regret it within the year.
10 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for taking the time to share your feedback. I’m really sorry to hear you feel disappointed, especially when the products were gifts.
There may have been some miscommunication here, as we absolutely do help customers with gifted items. The only thing we usually ask for is proof of purchase or an order confirmation where possible, as this allows us to check the purchase date and confirm whether the item is still within our warranty period.
If proof of purchase isn’t available, we would check the batch code on the base of the unit to help determine its age. The only time we’re unable to assist is when the batch code shows that the product is significantly outside of the warranty period.
Regarding your NEOM points, these are usually applied when orders are placed through a registered account. It may simply be that the order was placed as a guest checkout or under a different email address, but we’d be very happy to look into this for you.
Please do email our Customer Care team at info@neomwellbeing.com with a few more details and we will gladly take another look at this for you.
Kind regards,
Katie
What customer service.
What customer service.! Thoughtful, prompt, considerate, professional, swift. What more could you ask for ? And wonderful products. Thankyou
9 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for your lovely review!
Your kind words mean a lot to us.
We look forward to seeing you shopping with us again soon.
Thanks,
Katie
Brilliant service and excellent products
Brilliant service and excellent products
7 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you for your review! I am so pleased that you are happy with both our products and our service.
We look forward to welcoming you back soon.
Kind Regards,
Katie
Excellent customer service
Excellent customer service. Replied quickly and resolved my issue. Such a wonderful company.
5 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind words 🌟 I’m really pleased we could resolve the issue quickly for you. It’s lovely to hear such positive feedback about the team and the brand.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Lauren (customer care) resolved something for me & I…
Leah resolved something for me & I couldn’t be more grateful.
I buy Neom on a rolling basis. Real luxury, candles, diffuser refills, room spray & hand wash.
Top quality x Highly recommended x
28 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 💛 I’m so pleased the team were able to help and get everything resolved for you. I’ll make sure your kind words are passed on to her.
It’s also wonderful to hear how much you’re enjoying the products. Thank you for your continued support and recommendation.
Warm regards,
Katie
First Class
Have spent a lot of money with Neom over the past year and the quality of the products is first class.
Customer Service team are fantastic - I request a vat receipt and receive it straight away:)
6 maart 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your continued support and for such lovely feedback ✨ We’re really pleased to hear you’re enjoying the products and that the team has been able to help quickly with your VAT receipts.
It means a lot that you’ve chosen NEOM so many times over the past year.
All the best,
Katie
Excellent customer service I had put…
Excellent customer service I had put wrong delivery address and it was sorted very quickly
26 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 😊 I’m really pleased we were able to get the delivery address corrected quickly and make things easy for you.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Quick and helpful customer service.
Quick and helpful customer service.
16 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind review ✨ We’re really pleased we could help quickly and make things easy for you. It means a lot that you took the time to share your experience.
All the best,
Katie
Neom customer care
My order from Neom was damaged in transit and Yodel returned the parcel even before delivery. Laura at Neom got to the bottom of the reason for non-delivery the same day I queried it and processed a refund straightaway as a replacement wasn’t an option in this instance. Excellent customer care. Pity about the delivery company.
19 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your kind words 💛 I’m really pleased Lauren was able to step in quickly and get everything resolved for you the same day. While it’s frustrating when issues happen in transit, we always want to make things as smooth as possible from our side.
I’ll be sure to pass your feedback on to Lauren, it will mean a lot to her.
Warm regards,
Katie
I just tried Neom diffuser and honestly…
I just tried Neom diffuser and honestly love it♥️The rosy oil improves sleep quality,boost mood and reduce stress.Recevied 3-pieces free gift,very pleased ♥️
13 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely review 💗 I’m so pleased to hear you’re loving your diffuser and the Rosy oil. It’s wonderful that it’s helping with sleep and mood too, that’s exactly what we hope for.
I’m also glad you were happy with your free gifts, enjoy every drop!
Warm regards,
Katie
Lauren in customer services was really…
Lauren in customer services was really polite, resouceful and helpful in resolving the query I had with the company. Great experience
2 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for your lovely feedback 🌟 I’m so pleased Lauren was able to help and resolve everything for you. I’ll make sure your kind words are passed on to her.
We really appreciate you taking the time to share your experience.
Kind regards,
Katie
Problem with NEOM mini pod
I contacted NEOM when our mini pod, which we had only had 8 months, stopped working. We were given some tips on what we could try to rectify the problem and contacted them again when the problem persisted.
NEOM responded quickly to our emails and after satisfying themselves that our problem was genuine, offered us a replacement mini pod.
We found the communication and customer service excellent- couldn’t fault anything.
12 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for sharing your experience 💚 I’m really pleased we were able to help and get everything resolved for you. It’s great to hear the troubleshooting guidance was clear and that communication felt smooth throughout.
We always want to make things right when something isn’t working as it should, so your feedback means a lot to the team.
All the best,
Katie
Outstanding Service Experience
I would like too express how fantastically helpful Leah has been with my recent order. Honestly nothing has been too much trouble and her customer driven attitude was breathtaking in the work of ‘computer driven’ service
People service people best and my experience is evidence of that fact
Thank you Leah
25 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Mr Morrison,
Thank you so much for such an incredible review ✨ Your words genuinely mean a lot. I’m so pleased Leah was able to support you in the way she did. She’ll be absolutely delighted to read this.
We completely agree, people service people best, and it’s wonderful to hear that your experience reflected that. Thank you again for taking the time to share it.
Kind regards,
Katie
Yes .. Good Human interaction does still exist!still
- Timely response to my initial contact that continued throughout.
- Clear polite, respectful and professional communication.
- Speedy delivery of replacement product.
12 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello Janet,
Thank you so much for this lovely review 💛 We’re really pleased you felt supported throughout and that everything was handled clearly and quickly. It’s especially nice to hear that the human touch stood out to you, as that’s something we really value.
Thanks again for taking the time to share your experience.
Warm regards,
Katie
Great products and customer service
Great products, clearly responding to queries and a pleasure to purchase from.
15 februari 2026
Review zonder uitnodiging
Antwoord van NEOM Wellbeing
Hello,
Thank you so much for this review! I am so pleased that you are enjoying our products and the team have been on hand to resolve your issues.
We look forward to welcoming you back soon.
Warm Regards,
Katie
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