NEOM Wellbeing Reviews 7.902

Prompt response to my problem and resolved quickly.
Very helpful and understanding.

My three wick candle had a slight fault with it - I emailed the NEOM customer services team and within two days had recieved a new one 😍 incredible customer service thank you.

The fragrance of the oil is absolutely yummy! Lasts and lasts for ages.
The wellness pods are a brilliant idea- I have asthma and I have dogs, so conscious of not wanting a doggy smell in the house, but I can’t use plug ins because of my asthma.
I had to contact customer service about a small issue and they have been absolutely incredible!

Thank you so much to the team.
Highly recommend this company and their beautiful products xx

Contacted customer service team as I had a query with purchasing more mists, my query was answered and resolved really quickly and the advisors were very helpful, polite and friendly. Super pleased with product and customer service team

The fastest response times of any customer services I've ever used.
Good questioning guided me to a possible solution for my issue with the Wellbeing Pod.
Easy link sent to get a replacement part.

I love neom, I purchase a lot of the products in fact I have placed an order today for a candle, bath foam and the new it’s all rosy oil. However my review is about my pod. It was purchased as a gift for me and I was very excited about it however I just don’t think it gives out the scent I expected. I have the medium size pod and whilst it originally smelt quite nice I never felt it filled the space as it should. Fast forward 12 months and I cannot smell it at all. I have gently cleaned (not using ANY cleaning products or harsh chemicals etc) and i’ve been sure to not break the small disc. I followed online guidelines to clean it and i’ve never used any products in it that are not official neom oils but still there is very little to no smell coming from it - as I write this my ‘bedtime hero’ is in the pod next to me and I can’t smell it unless I put my nose to the pod and get a faint whiff of it. I respect my product is out of warranty now so there’s very little I can do now but I am just deeply disappointed that a product that is so expensive to not only purchase but also expensive to use in terms of purchasing neom oils, is now not working after a short period of time in the grand scheme. I have had cheaper products in the past that actually worked so well, the neom was meant to be a nice treat and upgrade but i’m disappointed the pod is basically useless now. I am really not sure why it would stop working when i’ve cared for it as per neoms guidelines to the letter. Just an honest review for anyone considering investing - beautiful when it works but lacking longevity

After purchasing Neom bath foam as a gift, when opened we found the glass bottle was broken, where the thread meets the plastic cap had sheared away, causing a small amount of spillage but broken glass shards meant we couldn’t use the product. Breakages is sadly just an understandable part of an online delivery process, it happens, but after 5 attempts to contact customer services for a replacement, I have been met with silence each time. Twice, contacted by their online chat method, sending photos of the damage, twice more following up via their email method (again, sending photos) and lastly a phone call that doesn’t get answered.
Fully understand products can get damaged in packing or transport, but with zero response from customer services over a two month period (their website asked for a 2 week response time) I cannot recommend this business. Product looks good, but they need to manage their customer services better.

Excellent service
Very professional supportive and reassuring after my parcel was undelivered.
Laura was amazing and resolved the issues without any problems

A great company to deal with.
Customer care team on the phone are extremely friendly and very helpful and dealt with my issue very quickly.
Would not hesitate to order from them again.

Absolute excellent Customer service cannot fault them.

I had a great experience with Lauren. She was responsive, professional, and super quick to resolve my enquiry. Her communication was clear throughout, and she went the extra mile to ensure everything was handled smoothly. Really impressed with her efficiency and support. A great asset to the Neom team.

I had a problem with my online order. Flo and Leah were equally helpful and super-efficient in helping out with my order. A friendly, understanding approach goes a long way and their customer care was excellent. Thank you so much.

Had problem with pod we bought at Christmas. Emailed concern, got prompt reply with info we needed, problem resolved

Outstanding customer service. I would advise emailing as I did struggle to get through by phone after my order went missing and the courier was extremely unhelpful. I had an initial reply the same day within an hour from Neom. The following day Leah in customer service emailed with apologies, refunded my delivery charge and re ordered my item for me to arrive the next day. It was so refreshing to be speaking to a real person and not a bot! I have ordered twice since with no issues at all. I adore the Neom products and find them particularly soothing with their spa like scents.

I love Neom and everything about their luxury products. I made a huge mistake when ordering and called Customer Service in a panic because I had accidently placed a very expensive order. Leah was great, she was very calm and professional and immediately cancelled and refunded my money. Well done, such a lovely experience experience for me and it made me feel confident in buying from Neom again. Thank you Leah 5-star service!

Customer service very good. Had an issue with a candle I purchased. Left feedback, and was dealt with in a very professional and helpful way

Lovely looking products, clearly described.
Easy to order online but, unfortunately I made an error and didn’t check carefully enough which resulted in the delivery address being incorrect. I immediately emailed Neom requesting a correction. The company emailed straight back to acknowledge receipt of request and later emailed to confirm correction had been made.
Product was delivered 2 days later well within 2-5 working day estimate.
Sent as a gift, recipient was delighted with product.
Will definitely use NEOM again.

Leah was so very helpful and resolved my query rapidly, felt cared for and listened to

Terrible customer services - lengthy process and poor communication. Product nowhere near as good as the advertising would have you believe - overhyped and poor quality.

I recently contacted Neom customer services regarding an issue. The customer service agent Lauren was really helpful, she dealt with my query speedily and resolved the issue. Such great customer service which made me feel valued as a customer, thank you!